itil foundation training guide & certification
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Information Technology Infrastructure Library(ITIL)-
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What is ITIL?• ITIL is the most widely accepted foundation framework, a set
of practices, used by companies to manage IT services. It provides the structure to manage and deliver different services so that users have a consistent experience.
• The ITIL practices help achieve good quality service and also
helps overcome difficulties that may crop up in the development of IT systems. Many international companies like the Microsoft, IBM, Caterpillar and Boeing among others, have benefited from the successful implementation of ITIL in their IT service management.
Through the use of the ITIL Service Lifecycle, the frameworkhelps organizations transform and adapt to the changing economicclimate and the market place. This helps with implementation of further improvements to practices that are oriented at achieving high levels of business performance.
The ITIL Certification PathThere are four levels to the ITIL certification
• ITIL Foundation – offers a basic look at the fundamentals of ITIL and gives those new to the concept, the information they need to understand everything the ITIL entails
• ITIL Intermediate – details the five primary ITIL framework phases
• ITIL Expert – gives more advanced students a look into the finer details of the ITIL structure
• ITIL Master – shows that the certified person is able to take the ITIL phases and implement them into a real-world framework.
Organizational BenefitsWith ITIL, organizations are assured of the following benefits, resulting in heavy demand for certified ITIL professionals:• Increased productivity• Greater customer satisfaction through a professional
approach.• Right use of skills and experience• Improved Return over Investment (ROI) in IT• Reduced service cost by better and efficient utilization of
resources• Prevents redundancy of the work conducted• Provides better third party services by improvising on the
uses of available skills and expertise
• Identifies weak areas and further offers solutions to strengthen it.
• With an increasing number of IT professionals getting an ITIL Certification organizations are able to save on training and L&D costs.
• Increased staff retention.• Greater visibility of IT costs and assets.
Why You Should Consider Certification ?
• ITIL is a globally recognized set of best practices that finds implementation in the IT Services Management, in many organizations. And as is, there isn’t a dearth of ITIL qualified professionals in the IT arena. This adds on as a benefit for organizations as increased availability in ITIL qualified professionals translates to cost reduction on training and successful implementation of the framework.
• Thus, getting certified in the different levels of ITIL gives you the edge over the rest of the competitors seeking the same role as you are, or rather as Neil Wilson, an ITIL expert states: it’s a foot in the door, and it gets you on the shortlist!
What Can Candidates Acquire from ITIL Certification ?
• ITIL Foundation Level :It is the entry level of Qualification which offers a general awareness of all elements ,terminologies and concepts in the ITIL service lifecycle.
• ITIL Intermediate :To enter into Intermediate level, you need to complete the above qualification scheme level. Intermediate level qualification has a modular structure with each module providing a different focus on IT Service Management.
• Master Level:To achieve the ITIL Master qualification, you must be able to explain and justify how you have personally selected and applied a range of principles, methods and techniques from ITIL to achieve desired business outcomes in one or more practical assignments.
• Expert Level: Once you complete all the above qualification scheme levels you will reach the most crucial part of ITIL certification i.e Expert level. It is aimed at those who are interested in demonstrating knowledge of the ITIL Scheme in its entirety. when you achieve the ITIL qualification range then you will receive a certificate.
Who Should Attend ?This course is ideal for participants who are working or have worked in an it service environment or equivalent. This course is also a prerequisite for ITIL intermediate and ITIL expert certification.
Why Sprintzeal?• At Sprint Zeal, we help you with the capabilities to rapidly respond
to these new demands for flexibility in learning processes.
• Sprint Zeal has proven itself as a leading corporate training and consulting service provider, delivering high value in innovative, practical approaches to learning
• Sprint Zeal offers a variety of accredited training programs. • Sprint Zeal is an extended solutions partner to organizations
seeking consulting or training services to enhance workforce performance and drive business success.
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