ITIL®

FoundationTraining and Certification

The ITIL 2011 Foundation training introduces the learners to the concepts ofIT Services lifecycle management in order to meet business expectations. The course usesengaging case studies to teach the 5 core disciplines of ITIL best practices covering:

• Service Strategy • Service Design • Service Transition • Service Operations • Continual Service Improvement

Overview

The ITIL 2011 Foundation Course is designed to give the candidate a detailedunderstanding of the following topics:

• What is Service Management? • An Introduction to ITIL • Service Strategy • Service Design • Service Transition • Service Operation • Continual Service Improvement • Exam-Taking Tips

Contents

• Number of questions: 40• Pass mark: 65% (26 out of 40)• Open book: no• Electronic devices permitted: no

Exam Details

Training Methods

Classroom Online(E-Learning)

Virtual ClassroomTraining

Training Duration: 2 Days

Accreditations

Stay Connected To K.M

Call: 9030011564Website: www.kennamanagement.comAddress: 16-3-1112, IDPL Workers Housing Society,Hyderanagar, Kukatpally, Hyderabad – 500072.

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