ITIL FOUNDATION 2011

OVERVIEWITIL Foundation is the comprehensive framework, a base on which IT Processes are composed within IT company. The Foundation Certificate in IT Service Management (ITIL Foundation) is a proof that the person possessing the certificate understands the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

KEY LEARNING OBJECTIVES

Introduction to ITIL Concepts, Terminology - Gain a high level overview of ITIL.The Service Lifecycle - Understand the fundamental ITIL lifecycle stages, processes, functions, roles & responsibilities.Service Strategy - How to align IT strategy with business goals and expectations.Service Design - Transform business requirements into strategic solutions.Service Transition - Manage change, risk, and quality assurance.Service Operation - Establish day-to-day business operations and customer expectations.

KEY LEARNING OBJECTIVES

Continual Service Improvement - Strategize for overall process and service improvement.Prepares participants to take and pass the ITIL Foundations Certification examination successfully.Increase your visibility and become a more valuable member within your organization.Earn PDUs for maintaining your PMP® Credentials.This course is packed with stimulating discussions, lots of practical examples, and a real-life case study woven through the course to illustrate the concepts taught. The ITIL Foundations exam can be taken online or paper based and will be organization by CELTEM.

COURSE OUTLINEDay 1 Introduction Service Management as a Practice and Service Lifecycle Generic Concepts and Definitions covering Service Strategy, Service Design and Service Transition Key Principles and Models covering Service Strategy, Service Design and Service Transition Processes covering Service Strategy, Service Design and Service Transition 

Day 2 Generic Concepts and Definitions covering Service Operation and Continual Service Improvement Key Principles and Models covering Service Operation and Continual Service Improvement Processes covering Service Operation and Continual Service Improvement Functions Roles Technology and Architecture Revision Mock Examination (60 Minutes)

COURSE OUTLINE

The ITIL® Foundation exam-prep handbook ITIL® Foundation simulation tests – 3 setsITIL® process model16 contact hours certificate ITIL® Foundation Exam from APMG/TUV Access to our post workshop online

WHAT IS INCLUDED?

WHY CELTEM? Accredited by APMG & TUV SUD Use Accredited Trainer and Course Materials in delivery Accredited Examination Center (AEC) by APMG, TUV Trained more than 10000 professionals in India & Abroad Training programs is customized to suit individuals´ unique learning needs The first-attempt pass rates for attendees are among the topmost quartile among global training providers

The training workshop will introduce the concepts of IT Service Management (ITSM) based on the industry standard IT Infrastructure Library and aims to help students leverage ITIL concepts and practices in their daily work, while success in the examination allows them to progress – through the ITIL Service Capability and/or the ITIL Service Lifecycle modules – to achieving their ITIL Service Management Expert accreditation.

BENEFITS

Anyone who requires a basic understanding of the ITIL® Framework and how it may be used to enhance the quality of IT Service Management within an organisation. IT Professionals that are working within an organisation that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme. It will also benefit: IT Service Providers IT Directors and Managers CIO’s Business Managers Service Management Consultants and Contractors Business Process Owner

TARGET AUDIENCE

CELTEM Learning provide flexible method for registering for our workshops. If you need more information and having any problem, please contact our customer relationship manager.

1. Online RegistrationRegister online in our website celtemlearning.comselect workshop you wish to enroll and pay using your credit/debit card.

2. Pay through Cheque/DDCheck should be in favour of ‘CELTEM Knowledge Solutions Pvt. Ltd.’ send it to: CELTEM Knowledge Solutions Pvt. Ltd.No.4, 15th Cross, 4th Sector, MCHS, HSR Layout, Bangalore - 560 034, India. You have to register online in our website celtemlearning.com

REGISTRATION DETAILS

3. Online TransferTransfer fund online to our Bank AccountBank Name: ICICI Bank, HSR Layout Branch, BangaloreA/c No – 035705000395IFSC Code - ICIC0000357

You have to register online in our website celtemlearning.com

REGISTRATION DETAILS