Course Description ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

The ITIL 4 Foundation course is based on official syllabus specified by AXELOS for the ITIL 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL 4 service management framework and prepare for the ITIL 4 Foundation exam. Additionally, this course offers a rich learning experience that helps the participants relate ITIL to their own work environment.

Collaborative classroom exercises help participants understand and experience the ITIL guiding principles, practices, and key service management concepts through real-world challenges and opportunities.

The course prepares students to take the ITIL 4 Foundation Exam and achieve the ITIL 4 Foundation certificate. The exam is administered at the conclusion of the course.

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Course Information

Course Duration : 3 Days Delivery Method: Onsite or Online Classroom Maximum Size : 25 Students

Audience

The ITIL 4 Foundation Course is intended for stakeholders in the IT and Business Domains including: - IT Support Staff - Service Desk - IT Consultants - Relationship Managers - Process Managers / Owners - Developers - System Administrators - Strategic Leaders - Business Managers - Business Process Owners - Incident Response Team

Prerequisites

There are no course prerequisites. However, some familiarity with IT Service Delivery is beneficial.

ITIL® 4 FOUNDATION

ITIL Foundation and the ITIL Certification Scheme

Providing learners knowledge of the fundamental elements of IT Service Management, the ITIL Foundation course is a prerequisite for more advanced ITIL training. ITIL is the most widely deployed framework for Service Management in the world and is adaptable to any environment. ITIL 4 integrates well with organizations that embrace Agile, DevOps, and Lean IT.

About Knowledge SquaredAs Service Management industry experts, we drive results for our customers through our portfolio of education and advisory services. Our proven approach helps organizations leverage the latest industry practices quickly and effectively so you can maximize your return on investment. We offer competitive pricing and exceptional course delivery in support of our customers.

Learning Objectives

• Understand the key concepts of IT Service Management

• Understand the ITIL Guiding Principles

• Understand the ITIL Service Value System and Service Value Chain

• Learn various ITIL practices and their contribution to value chain activities

• Understand key concepts of Continual Improvement

Contact Us

To learn more or to book this course, please contact:

Knowledge Squared

(540) 692-9899 sales@k2edge.com www.k2edge.com