ORACLE BPO PROVIDER PROFILE

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ITC INFOTECH ORACLE BPO PROVIDER PROFILE

CORPORATE ADDRESS

ITC Infotechpark

18, Banaswadi Main Road,

Pulikeshinagar, P.O.

Bangalore – 5, India

+91. 80.2298 8331 -38

www.itcinfotech.com

EMPLOYEES 3200 SIZE Revenue (‘08–‘09) US$120M

REGIONS SUPPORTED

North America, Europe, South

Africa and Asia Pacific

SOLUTIONS / OFFERINGS

End-to-end IT Solutions and

Services, CRM, Middleware, BI

/ DW Applications

INDUSTRY FOCUS

Banking, Financial Services &

Insurance (BFSI), Consumer

Packaged Goods (CPG), Life-

sciences, Hospitality,

Manufacturing, Media &

Entertainment, Retail, Travel,

Transportation & Logistics

CUSTOMER FOCUS

US$500M and above

ITC Infotech, a global IT services company, is a fully owned subsidiary of ITC Ltd. — a US$5 billion diversified conglomerate. ITC Infotech has established itself as a key player in the offshoring arena with the unique advantage of having both domain expertise and astute business proficiency. We engineer business solutions that address our customers’ pain areas and couple this skill with robust offshore delivery capability and quality process maturity.

Converged focus of the top management and flexibility in relationship is part of every strategic partnership we embark on. Best-of-breed talent, paired with global and multicultural flavor, makes us a cognizant and versatile organization.

Why Oracle? Oracle’s cutting edge offerings support ITC Infotech in providing customers loyalty, marketing & CRM solutions in an outsourced business process model. ITC Infotech along with its partner can also provide services in the areas of loyalty strategy and program design, rewards and fulfillment. Our focus is primarily on the retail, hospitality and travel sector(s).

What Solutions Do We Specialize In? We deliver end-to-end IT solutions and services to our customers worldwide. We integrate our vast experience across industry sectors with world-class technology, and state-of-the-art infrastructure to offer business-friendly solutions across Industries and Verticals. Our core focus areas and key service offerings center around Customer Relationship Management (CRM), middleware, business intelligence / data warehousing applications, and we leverage Oracle as our premier provider.

Why Partner With Oracle? A cross strategy has created the partnership opportunity - ITC Infotech’s strategy to penetrate the BPO market globally, and the Oracle BPO Loyalty & Marketing Program partner recruitment. Oracle recognizes ITC Infotech’s competence in Loyalty Program and marketing solutions. It also understands ITC Infotech’s capabilities to fulfill customer requirements in the Loyalty Program process and IT outsourcing.

ORACLE BPO PROVIDER PROFILE

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SAMPLE CUSTOMERS Finnair

KEY BENEFITS

• Unique combination of domain knowledge & technical skills around loyalty & marketing across industries.

• ITC Infotech’s Loyalty Center-of-Excellence provides loyalty accelerators to help reduce risk, cost, time-to-market and increase business value on your Oracle investment.

• Successful global, leading Oracle partner for Siebel Loyalty & Marketing as well as trusted Oracle co-development partner.

CUSTOMER QUOTE “ITC Infotech has demonstrated capability in the right technology and domain expertise required to support our airline.” - Tom Källström, Vice President, eBusiness Development, Commercial Division, Finnair

What Are The Potential Benefits To Customers? The customer gets a single package, which is comprised of application platforms, customization and implementation, hosting, on-going IT support, key business processes like partner management, loyalty data analytics and call center and campaign management. In addition, the customer get better time-to-market and customers can Go-Live with a pre-configured application in a relatively short time-frame.

Getting Started With BPO “Powered by Oracle,” both customers and BPO providers benefit - customers can focus on their core business while taking advantage of a low-cost, low risk, high-flexibility BPO solution. BPO providers can maximize customer value, offer improved service levels at lower cost, and meet the challenging and dynamic business goals of their customers and their own provider organization. For more information about ITC Infotech and BPO “Powered By Oracle,” please visit http://www.oracle.com/bpo.

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