itb chap 11
TRANSCRIPT
Introduction to Business© Thomson South-Western
ChapterChapter
Business and Technology
11-111-1 Computer Systems
11-211-2 Business Applications of Technology
11-311-3 Other Technology Issues
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LESSON 11-1
Computer Systems
Goals Identify the main elements of a
computer system. Describe input devices and processing
activities. Explain computer storage media and
output types.
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Key Terms
computer system hardware software computer network central processing
unit (CPU)
program computer language operating system
software application software
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ELEMENTS OF A COMPUTER SYSTEM Input Processing Memory and storage Output
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COMPUTER NETWORKS
Global computer network (Internet) For accessing the World Wide Web For exchanging e-mail
Local computer network (intranet) Functions like a typical Web site Used to share information within an
organization
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>> C H E C K P O I N T
List the four main elements of a computer system.
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INPUT AND PROCESSING
Input: getting started Processing: making things happen
Word processing Desktop publishing Database software Spreadsheet software Presentation software
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What are common input devices?
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MEMORY AND OUTPUT
Memory and storage: saving for later Output: obtaining results
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How do internal and external memory differ?
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LESSON 11-2
Business Applications of Technology
Goals Describe the components of a
management information system (MIS). Identify computer applications in
service industries. Discuss e-commerce activities.
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Key Terms
management information system (MIS) computer-assisted instruction (CAI) e-commerce
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MANAGEMENT INFORMATION SYSTEMS
GatheringGatheringDataData
AnalyzingAnalyzingDataData
StoringStoringDataData
ReportingReportingDataData
Government
Accounting Inventory
Customers
Sales
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COMPONENTS OF AN MIS
Gathering data Analyzing data Sorting data Reporting results
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DATA SOURCES
External data sources Internal data sources
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THE MIS IN ACTION
1.1. Identify the information needs of the organization.
2.2. Obtain facts, figures, and other data.
3.3. Process, analyze, and organize data in a useful manner.
4.4. Distribute information reports to those who make decisions.
5.5. Update data files as needed.
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>> C H E C K P O I N T
What are the four components of a management information system?
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TECHNOLOGY IN SERVICE INDUSTRIES Public service Education Health care Financial services
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What service industries make extensive use of computers?
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E-COMMERCE
E-commerce refers to conducting business transactions using the Internet or other technology.
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TYPES OF E-COMMERCE
Business-to-Consumer (B2C) Business-to-Business (B2B) Consumer-to-Business (C2B) Consumer-to-Consumer (C2C)
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E-COMMERCE MATRIX
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E-COMMERCE ACTIVITIES
Providing product information Promoting a company Selling online Conducting market research Making payments Obtaining parts and supplies Tracking shipments
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GLOBAL E-COMMERCE
Importing and exporting Videoconferencing
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What do the notations B2C and B2B mean?
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LESSON 11-3
Other Technology Issues
Goals Explain workplace uses of technology. Identify home and personal applications
of technology. Discuss social concerns related to
technology.
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Key Terms
robotics artificial intelligence (AI) expert system computer-aided design (CAD) telecommuting piracy computer virus
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WORKPLACE TECHNOLOGY Robotics Expert systems Computer-aided design (CAD) Telecommuting
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How is computer-aided design (CAD) used by businesses?
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HOME AND PERSONAL TECHNOLOGY School and homework Home robotics Household record keeping
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What types of technology tools are available to students?
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SOCIAL CONCERNS OF TECHNOLOGY Employment trends Health concerns Computer crime Privacy concerns
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>> C H E C K P O I N T
How do companies suffer from software piracy?