it’s a newsletter thing - night 'n day · it’s farewell from the north island to matt and...
TRANSCRIPT
9th May, 2014
Volume 2, Issue 7
Night ‘n Day Foodstores
INSIDE THIS ISSUE
Message from CEO………..2
General…………...…………….3-4
Marketing……...……………...5
Anniversaries………………….6
It’s a Newsletter thing
“Embrace change it feels
good!.”
Kamilla Camilo
Happy 30th Birthday Regent Night ‘n Day
Regent Night ‘n Day take over day, 08th May 1984.
2
MESSAGE FROM THE CEO
Last month we took over Te-Irirangi. Principally this was due to the Franchisee not meeting
expectations and our requirement to protect the Night ‘n Day brand. I have discussed the
need to maintain our standards many times as this has a direct impact on you all. While we
did not want the store back we assumed ownership and have run the store until a new
purchaser is found.
It is also a good time to welcome Jagwinder Singh and Sukhvinder Kaur who purchased the
Henderson store in Auckland. It’s farewell from the North Island to Matt and Alice but with the
Mornington store still owned by Matt and Alice they obviously remain in the group.
Also welcome to Vijnesh and Savita Lal who purchased New Lynn. New Lynn was a company
owned store leaving us with just three company owned store with Swanson the only store
remaining for sale.
It should also be noted Karina is no longer associated with Green Island with Antony
remaining the sole director and franchisee for the store.
In terms of personnel from the support centres there have been a couple of changes. Kamilla
is leaving for the bright lights of Auckland. Kamilla has been with us nearly 2 years and has
brought many marketing initiatives into play that we are very proud of. Lorraine McGuiness is
also moving on after 3 years with us. Lorraine was heavily involved in the roll out of the North
Island stores and in managing company owned stores. Both finish 30 May and we wish them
well with their next step.
It is pleasing to welcome Mike Lee who comes in as North Island Franchise Manager. Mike
has been learning the systems and about Night ‘n Day over the last month and will have met
all North Island franchisees by the end of this week. Mike brings a wealth of experience to the
group and we look forward to the contribution he will make.
Over the last month I have had some good discussions with franchisees and gained some
worthwhile perspectives on some of the issues that we all face. I will be working on some
further information and responses to questions over the next month but have really
appreciated the positive and constructive feedback.
My take on the Sundae’s was it provided a huge boost to the Night ‘n Day brand. I understood
and hopefully addressed the majority of the concerns as I did feel the majority really
embraced and saw the benefit in the promotion. Although the pie promotion did not get the
same reaction it is achieving the strategy of getting our products and brand out there. I
believe it is too early to judge the effect this will have but I certainly look forward to the future
promotions and a corresponding increase in sales. It would appear sales have increased and
even excluding the effect of Easter sales are up.
As always, I look forward to your feedback and responses to what we do and how we do it.
Tony Allison
3
After Hour Calls
Due to the volume of non urgent calls being received after normal hours we have
drawn up the following guide to assist with what is deemed an urgent after hours call:
1. If your store is unable to trade – Gull for pumps, Night ‘n Day for POS
2. If there is a matter that will have severe consequences if it is not dealt with before
normal hours resume
3. To advise if there has been an armed hold up
It is always an advantage at store level to have after hour numbers available for
problems with suppliers or contractors to handle issues that are urgent after hours.
Example of an after hour call that was deemed to be urgent:
“My point of sale has been slow for a week can you help fix it at 10pm on a
Saturday evening”
Also please remember you should be aware of whom you should contact for urgent
after hour calls:
Denise B for North Island
Damon for South Island
If they are unable to assist they will contact the next person in line to assist. Also
remember they are unable to answer calls if they are travelling it might be out of zone
or dealing with another issue. If this happens where possible give the person a
reasonable time to ring back before taking another option. Recently we had five
people dealing with a store after hours on the same issue from leaving messages on
everyone’s phone without the store advising other were already assisting. Our team is
happy to assist any store with urgent after hour calls but consideration needs to be
given to if this is required as it is their personal time.
Denise Lane
4
Floor Decals
If your store still has a floor decal could you please advise [email protected]
Andrew Lane
Attached to this newsletter you will find :
Name tag order form for food
EPay instructions for on line
Damon Johnson
Deli freezer for sale please
contact Antony from Green
Island Night ‘n Day
5
MARKETING
The second Tuesday deal promotion is $2 Pies
and it started last Tuesday 6th May. Please
display your posters in store during the whole
week. North Island stores please keep the
square corflute displayed outside the stores on
the Gull stands during the whole week.
The promotion is being advertised on the radio,
facebook, websites and on TVNZ on demand.
I have sent you a link to the Youtube channel.
The next promotions will be:
$1 Hot Dog– June
24/7—July
$2 Coffee– August
I’d like to take this opportunity to inform you that I have resigned from my position
with Night ‘n Day. My last day is 30th May. I’ll be moving to the big smoke the
following week. Thank you all for your support to the marketing department on the
last two years I have enjoyed working for Night ‘n Day. We created some great
promotions during my time here. I wish you all the best for your store and for the
Auckland stores I’ll make sure that I pop in from time to time to get a Sundae :-). If
you want to keep in touch you can find me on Linkedin.
Thank you very much for everything :-)
Kamilla Camilo
6
Night ‘n Day Foodstores Support Centre
268 Stuart street
PO Box 5769
Dunedin, New Zealand
9016
Phone: 03 477 2340
Fax: 03 479 2903
www.nightnday.co.nz
www.facebook.com/nightnday.co.nz
Anniversaries
12 year anniversary
Dave & Raewyn Trevathan
Alexandra Night ’n Day since 23/05/2002
9 year anniversary
Dave & Amber Smolenski
Richmond Night ‘n Day since 02/05/2005
3 year anniversary
Peter & Glenys Rigby
Lake Night ‘n Day @ Gull since 05/05/2011
Guess who is this charming couple who featured on their local newspaper?