it501 ch02

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Chapter 2 Information Technologies: Concepts, Types and IT Support Information Technology for Management Improving Performance in the Digital Economy 7 th edition John Wiley & Sons, Inc. Slides contributed by Dr. Sandra Reid Chair, Graduate School of Business & Professor, Technology Dallas Baptist University Turban and Volonino 2-1 Copyright 2010 John Wiley & Sons, Inc.

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Chapter 2 IT Supports Organizational Performance in Turbulent Business Environments Information Technology for Management Improving Performance in the Digital Economy 7th edition

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Page 1: IT501 Ch02

Chapter 2

Information Technologies:Concepts, Types and IT Support

Information Technology for ManagementImproving Performance in the Digital Economy

7th editionJohn Wiley & Sons, Inc.

Slides contributed by Dr. Sandra ReidChair, Graduate School of Business & Professor, Technology

Dallas Baptist UniversityTurb

an a

nd

Vo

lon

ino

2-1Copyright 2010 John Wiley & Sons, Inc.

Page 2: IT501 Ch02

Chapter Outline

• 2.1 Information Systems: Concepts and Definitions

• 2.2 Classification and Types of Information Systems

• 2.3 How IT Supports People

• 2.4 How IT Supports Supply Chains and Business Processes

• 2.5 Information Systems Infrastructure, Architecture, and Emerging Computing Environments

2-2Copyright 2010 John Wiley & Sons, Inc.

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Chapter Outline cont’d

• 2.6 Innovative and Futuristic Information Systems

• 2.7 Managerial Issues

2-3Copyright 2010 John Wiley & Sons, Inc.

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Learning Objectives

1. Define information systems and describe various types of information systems and categorize specific systems you observe.

2. Relate and contrast transaction processing and functional information systems.

3. Identify the major enterprise internal support systems and relate them to managerial functions.

4. Analyze the support IT provides people in different roles in the organization.

5. Describe the support IT provides to business processes and the supply chain.

2-4Copyright 2010 John Wiley & Sons, Inc.

Page 5: IT501 Ch02

Learning Objectives cont’d

6. Explain information infrastructure and different types of information architectures.

7. Distinguish the major types of Web-based information systems and understand their functionalities.

8. Describe emerging information technologies.

9. Analyze innovative and futuristic IT systems and applications.

Copyright 2010 John Wiley & Sons, Inc. 2-5

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Figure IT 7eU The Business Performance Management Cycle and IT Model

Copyright 2010 John Wiley & Sons, Inc. 2-6

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Mary Kay – cont’d

Copyright 2010 John Wiley & Sons, Inc. 2-8

Mary Kay Advances BSM Strategy/ITIL Adoption With BMC Remedy IT Service Management

Check out this interesting video YouTube - Use Social Networking for Market Research

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Use of Social Computing…..

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Copyright 2010 John Wiley & Sons, Inc. 2-10

2.1 Information Systems: Concepts and Definitions

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Figure 2.1

Copyright 2010 John Wiley & Sons, Inc. 2-11

The relationship among data, information, & knowledge.

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Copyright 2010 John Wiley & Sons, Inc. 2-12

2.2 Classification and Types of Information Systems

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Figure 2.2

Copyright 2010 John Wiley & Sons, Inc. 2-13

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Table 2.1

Copyright 2010 John Wiley & Sons, Inc. 2-14

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Figure 2.3 – Functional information systems.

Copyright 2010 John Wiley & Sons, Inc. 2-15

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Figure 2.4

Copyright 2010 John Wiley & Sons, Inc. 2-16

Sales forecast by region, generated by marketing MIS.

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Functional / Enterprise Systems

Copyright 2010 John Wiley & Sons, Inc. 2-17

SPSS Predictive Analytics Helps State of Texas Recover $400 Million in Unpaid Taxes

Predictive Analytics with Micro Strategy

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US Military Utilizes High Tech Training Practices

Copyright 2010 John Wiley & Sons, Inc. 2-19

Forterra to Integrate Tech with Army Training

Virtual Worlds: The Future of Military Training

Is the Army's Virtual World Already Here?

NDIA - Soldiers Learn Hazards Of War in Virtual Reality

Halo 3 Meets Second Life

Virtual training prepares soldiers for real-life operations

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Figure 2.5 – Business processes across & beyond the enterprise.

Copyright 2010 John Wiley & Sons, Inc. 2-20

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Figure 2.6

Copyright 2010 John Wiley & Sons, Inc. 2-21

Departmental, enterprise, and interorganizational information systems.

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Table 2.2

Copyright 2010 John Wiley & Sons, Inc. 2-22

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Dashboards – cont’d

Copyright 2010 John Wiley & Sons, Inc. 2-24

BrightPoint's Google Finance Dashboard

Click for interactive version of dashboard

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Figure 2.7 Sample of a performance dashboard.

Copyright 2010 John Wiley & Sons, Inc. 2-25

Source: Dundas Software (demos1.dundas.com/DundasGauge/MarketingDashboard/Summary.aspx)

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Figure 2.8

Copyright 2010 John Wiley & Sons, Inc. 2-26

Interrelated support systems. The TPS collects information that is used to build the MIS and the data warehouse. These feed the BI and other enterprise systems.

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Copyright 2010 John Wiley & Sons, Inc. 2-27

2.3 How IT Supports People

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Table 2.3

Copyright 2010 John Wiley & Sons, Inc. 2-28

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Figure 2.9 – The information systems support of people in organizations.

Copyright 2010 John Wiley & Sons, Inc. 2-29

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Figure 2.10

Copyright 2010 John Wiley & Sons, Inc. 2-30

Representative questions in the financial services industry.

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Copyright 2010 John Wiley & Sons, Inc. 2-31

2.4 How IT Supports Supply Chains and Business Processes

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Copyright 2010 John Wiley & Sons, Inc. 2-33

2.5 Information Systems Infrastructure, Architecture, and Emerging Computing Environments

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What’s Up with Wireless?

Copyright 2010 John Wiley & Sons, Inc. 2-37

Cities Go Wireless

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Copyright 2010 John Wiley & Sons, Inc. 2-40

2.6 Innovative and Futuristic Information Systems

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Virtualization – Friend or Foe?

Copyright 2010 John Wiley & Sons, Inc. 2-42

Virtualization….What’s the Big Deal?

Virtualization demo

What is Server Virtualization

Storage Virtualization

Interview: Stephen Jenvey on Virtualization

Interview: Arun Taneja on Storage Virtualization

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Security – is it real?

Copyright 2010 John Wiley & Sons, Inc. 2-43

Security Software Top Ten Surprises

The Duhs of Security

What's your Information Security Quotient?

Computer Security 101

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Figure 2.11Features of information systems in 2010.

Copyright 2010 John Wiley & Sons, Inc. 2-44

Source: Nakamoto, H., and M. Komeichi, “IT Roadmap toward 2010,” Nomura Research Institute, March 1, 2006, Figure 5, p. 7. nri.co.jp/english/opinion/papers/2006/pdf/np2006102.pdf

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Copyright 2010 John Wiley & Sons, Inc. 2-45

2.7 Managerial Issues

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Managerial Issues

• Transition to digital enterprise may be lengthy & with lots of opposition to the needed change.

• How to deal with outsourcing & utility computing trends.

• Ethical issues.

• Risk of introducing new technologies.

• Importance of supply chain management.

• Importance of business intelligence.

Copyright 2010 John Wiley & Sons, Inc. 2-46

Page 47: IT501 Ch02

Copyright 2010 John Wiley & Sons, Inc.

All rights reserved. Reproduction or translation of this work beyond that permitted in section 117 of the 1976 United States Copyright Act without express permission of the copyright owner is unlawful. Request for further information should be addressed to the Permission Department, John Wiley & Sons, Inc. The purchaser may make back-up copies for his/her own use only and not for distribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages caused by the use of these programs or from the use of the Information herein.

Copyright 2010 John Wiley & Sons, Inc. 2-47