it team leadership
TRANSCRIPT
Questions? Contact IT User Services:
413-545-TECH (413-545-8324)
www.it.umass.edu/support
05 16 functional org chart.pdf
May 16, 2016
DRAFT
1
Information Technology
Leadership Team
Abdul Wajid Choudhry
Director of IT User Services
Randy SailerDirector of Network
Communications
Dave HartDirector of Enterprise
Systems & Development
Julie BuehlerVice Chancellor for Information Services &
Strategy, Chief Information Officer
Heidi DollardDeputy Chief Information Officer
Christopher MisraChief Technology Officer
Jim MileskiDirector of Data Center &
Infrastructure
Matthew DaltonChief Information Security
Officer
Alyson GillAssociate Provost for
Instructional Innovation
Vice Provost & Dean of
Undergraduate Education
Finance & Administration
Jill CrookerExecutive Financial & Administrative Officer
Kimberly Roy
Executive Assistant
Dean of the College of
Information & Computer
Sciences
Tracy MitranoAdvisor to the Vice Chancellor & Academic
Dean of UMass Trust, Assurance & Cybersecurity Certificate (TACC) Program
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
2
Heidi DollardDeputy Chief Information Officer
Information Technology Deputy Chief Information Officer
Backup for Vice Chancellor
as Needed
Expediting Initiatives Across IT
IT News & Notifications
IT User Documentation
Web & Print Communications
IT Communications
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
3
Special Projects for Vice Chancellor & Policy Expertise
Tracy MitranoAdvisor to the Vice Chancellor & Academic Dean of UMass Trust, Assurance & Cybersecurity Certificate (TACC) Program
Information Technology Advisor to the VC & Academic Dean of UMass TACC Program
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
4
Information Technology Instructional Innovation
Innovative Teaching Technology
Instructional Media Lab
Instructional Workshops & Events
Instructional Research & Development
Computer Classrooms & Learning Facilities
Assistive Technologies Center
Team-based Learning Classrooms
Videoconferencing Facilities
Alyson GillAssociate Provost for Instructional Innovation
Instructional Technology Support
Learning Management System (Moodle Administration)
eLearning (Blackboard Administration)
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
5
Christopher MisraChief Technology Officer
Information Technology IT Architecture, High Performance Computing
High Performance Computing CoordinationIT Architecture
Change Management
Incident Management
Technology Standards
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
6
Jill CrookerExecutive Financial & Administrative Officer
Information Technology Finance & Human Resources
IT Billing & Cash Management
IT Budgeting, Financial Reporting & Compliance
IT Purchasing, Payments & Procard Management
IT Human Resources Personnel Processing
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
7
Information Technology User Services
Abdul Wajid ChoudhryDirector of IT User Services
IT Support & Consulting Classroom Technology Services
Site Licensed Software Management
Technology Training IT Account & Directory Services (Password Changes)
IT Help Center
IT Repair Center
Parts & Peripherals Sales
Walk-in Support
Phone Support
Chat/Online Support
Enterprise Desktop Support
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
8
Information Technology Information Security
Matthew DaltonChief Information Security Officer
Information Security Services
(Includes Anti-virus, Data Loss Prevention)
Security Incident Response Services
IT Compliance Management
FirewallSecurity & Risk Assessments
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
9
Dave HartDirector of Enterprise Systems & Development
Information Technology Enterprise Systems & Development
Data Warehouse (UMetrx)
Administrative Application Security
Administration
Imaging System
Administrative IT Training & Support
Online Student Portal (Go.UMass)
Administrative Applications Infrastructure
Database Administration
(SPIRE, Moodle, UMetrx, Imaging)
Online Learning (OWL):
Homework, eTextbooks,
Training, Testing
Content Development
Instructional Design
Software Evaluation &
Acquisition
(Third-party Software)
Software Installation & Configuration
Campus Enterprise System Integration
Software Development
(Administrative &
Educational)
Software Training & Support
Software Design & Implementation
Campus Enterprise System Integration
Educational Technology
Research & Outreach
Research Project Development &
Support
K-16 Outreach IT Project Support
Student Information System (SPIRE)
Application Design & Development
Maintenance & Operations
Web Site & Interactive
Multimedia
Development
Web Site Development (Education,
eCommerce)
Mobile Web Applications
Content Management System Development
(Drupal)
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
10
Information Technology Data Center, IT Infrastructure & Services
Jim MileskiDirector of Data Center & Infrastructure
Wireless Network
Wired Network
Network Communications
Web Services
Data Center
Authentication & Identity Management
Data Center Modernization Project
Core Network Modernization Project
Windows/Unix Server Administration
Server Hosting
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
11
Randy SailerDirector of Network Communications
Information Technology Network Communications
Telephone RepairMove, Add or Change
Telephones & Network JacksUniversity Cell Phones &
Mobile Devices
Call Centers
Telephone & Network Billing
University Operators
Voice Mail
Custom Voice Applications
Telephone Services
Campus Cable Plant Design, Engineering & Management