IT TAKES

BOTH SIDES TO MAKE THE

IT OUTSOURCING

WORK

Meet John

John runs his own company

and wants to create an app

to sell his products

John isn't really

a tech guy...

...so he decides to

outsource

affordable costs

tailored application

vast experience

highest quality

The IT company offer promises...

...so John decides to take a shot

The cooperation starts off

on the right foot and John is no longer worried about his app

...but soon the project

runs into difficulties...

lack of cooperation between teams

lack of cooperation between teams

misunderstood specifications

lack of cooperation between teams

misunderstood specifications

chaotic information flow

lack of cooperation between teams

misunderstood specifications

chaotic information flow

sudden additional costs

lack of cooperation between teams

misunderstood specifications

chaotic information flow

sudden additional costs

availability issues

etc.

John ends up

spending moretime and money

than planned

and the app's

not finished...

John realizes

that

ERRORS

have been made

on both sides...

BUT HOW TO

AVOID THEM ?

01:

Speaking a common

language is essential to

assure a smooth and

efficient communication

AVOID LANGUAGE BARRIERS

02:

People of different

mentalities can interpret

the simple 'yes' differently.

Working with people with

similar mindset will let you

focus on the job.

BE MINDFUL OF CULTURALDIFFERENCES

03:

Check your partner's track

record to verify previous

projects, clients and

reputation. It will let you

build trust and prove your

partner's reliable.

PERFORM BACKGROUND CHECK

04:

Nominate single points-of-

contact on both ends.

These two become the

definitive proxies for their

respective teams. It will

make the decision-making

process easier.

ESTABLISH POINTS OF CONTACT

05:

Establish a weekly

conference call schedule

and keep it. Encourage

daily and direct

communication to be able

to ask questions or clarify

matters and get immediate

feedback.

SET COMMUNICATION RULES

06:

Do not assume anything -

agree on everything and

have it confirmed in writing

via email or a management

tool. It is crucial for issue

resolution as well as issue

tracking.

KEEP TRACK OF EVERYTHING

07:

Keep the technical

documentation up-to-date

and ensure an efficient

knowledge transfer

between the teams.

MANAGE KNOWLEDGEBASE

08:

Before the project starts

make sure you have agreed

on requirements, metrics,

expectations, schedule,

costs, payment schedules

and deliverables. Make

sure everything is

absolutely clear from the

beginning.

AGREE ON REQUIREMENTS AND EXPECTATIONS

09:

Catch anything that's

off track as early as

possible. Watch out for

red flags such as poor

communication, poor

work, over promising and

under delivering, etc.

REMAIN VIGILANT

10:

Establish and encourage a

culture of responsibility.

Set up the system

correctly, trust in your

people, and you'll be

amazed at what gets

accomplished above and

beyond your expectations.

DEFINE THE CULTURE

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