it system & service management - würth phoenix

1© Würth Phoenix – November 2020 … more than software

IT SYSTEM & SERVICE MANAGEMENT

2

ABOUT WÜRTH PHOENIX

… more than software© Würth Phoenix – November 2020

C u s t o m i z e dS o l u t i o n s

Q U A L I T Y & I N N O V A T I O N

S E C U R EI N V E S T M E N T S

I N T E R N A T I O N A Lc o n s u l t i n g

3

Our portfolio

… more than software© Würth Phoenix

ERP

CONSULTING SYSTEMINTEGRATION

PROJECT MANAGEMENT

SOFTWAREDEVELOPMENT

TRAINING CUSTOMERSUPPORT

IT System & Service MGMT CRM Business

intelligenceCyber

SECURITY

4

CUSTOMER NEEDS


OBSERVABILITY Centralized Event COLLECTION

Automation and response Save time & money

§ Performs automatic collection§ Transmits data to centralized locations for

subsequent analysis § Supports service availability targets

with anomaly detection

§ Reduces outages with a central event collection§ Categorizes all events and alarms by criticality§ Auto-generates escalations based on severity

§ Clears events autonomously§ Resolves incidents with process-level automations§ Reduces repetitive IT Operation Activities

§ Eliminates false positives§ Prioritizes IT Operation Activities§ Implements Root Cause Analysis

(tickets, alarms, notifications)

5

CUSTOMER expectations


Availabilty

U P01

F L E X I B I L I T Y03

Adaption

F A S T02

User Experience

R E L I A B L E04

Trust

6

IT SERVICES COMPLEXITY


Business Applications Virtualization

DATACENTER

Messages

Collaboration

Sales force

CRM

ERP

E-Shop

B2B

�

�

�

�

�

��

Database Storage

PRODUCTION(Operations)

VirtualizationData Protocol

NetworkingNetworking

…

CONSUMER BUSINESS IT OPERATIONS

Company

Home

Internet

On-Premise

Cloud

7

The strength of THE ecosystem


EVENT CORRELATION VISUALIZATION

ANALYTICSMACHINE LEARNING

MONITORINGIT OPERATIONANALYTICS

APM

SERVICE MANAGEMENT

SIEM

8






APM

SERVICE MANAGEMENT

SIEM

© Würth Phoenix

MONITORING FEATURES (1/3)

★ System & Network monitoring1

★ Network visibility★ Unified dashboards★ Alerting & Notification

Unified Monitoring★ IT Service dependencies★ Strategic dashboards★ Business process design★ Impact Analysis

Business Monitoring★ Multi-site monitoring★ Aggregated dashboards★ De-centralized data collection★ Multi-tenant solution

Distribuited Monitoring

MONITORING

1More than 3000 plug-in

powered by : | |

© Würth Phoenix


★ Availability reports★ Contract Management★ SLA metrics and KPI★ Service Level Adjustments

Service Level Management★ vSphere monitoring★ Graphic virtualization★ Event & Alarm history★ Reporting

Virtual Monitoring★ Network discovery (NeDi)★ Netflow collector (ntopng)★ Network auditing★ Network map generation

Network Visibility

MONITORINGpowered by : | |

© Würth Phoenix


★ Cloud ready API1★ Resource monitoring★ Automatic resource discovery★ Connectivity monitoring

Cloud Monitoring★ Physical probes★ Datacenter control★ Threshold based reactivity★ Dashboard & Alerting

Environmental Monitoring

1Azure, AWS, Atlassian

★ Centralized configuration★ Automation of monitoring rules★ Template-driven approach★ Controlled deployment

Monitoring Configuration

MONITORINGpowered by : | |

12






APM

SERVICE MANAGEMENT

SIEM

13






APM

SERVICE MANAGEMENT

SIEM

14… more than software© Würth Phoenix

siem FEATURES (1/2)

★ Log collection★ Log processing and enrichment★ Log correlation★ Log retention

Log Management★ Log analysis★ Security auditing★ Threat detection1

★ Indicators of Compromise

Threat Hunting★ Windows Event Forwarding★ Wide-Plug-in availability★ Central management★ One Agent deployment

Data Shipping

SIEMpowered by :

1More than 600 ready to use rules


siem FEATURES (2/2)

Machine Learning Log Visualization Scalable Architecture★ Anomaly detection★ Threat analysis★ Alarm & notification★ Forecasting

★ Interactive dasboard★ Reporting★ Advanced search platform★ Root cause analysis

★ Multi-node architecture★ Distribuited architecture★ Failover architecture★ Data retention (cold, warm, hot)

SIEMpowered by :

16






APM

SERVICE MANAGEMENT

SIEM

17






APM

SERVICE MANAGEMENT

SIEM


itoa FEATURES (1/2)

★ Granular data collection★ Real-time network analytics★ Multi-vendor telemetry support★ Detailed dashbords

Network Telemetry★ System and appl. telemetry★ Performance data-counter collection★ Capacity management★ Microsoft performance analysis

Application Telemetry Complex Event Processing ★ Event handling★ Event correlation★ Multi-channel collector★ Action execution handling

ITOApowered by : |


itoa FEATURES (2/2)

★ Real-time cause effect analysis★ Reduced outages and failures★ Data navigation drill-down★ Machine learning data ready

Root Cause Analysis★ Leverage heterogenous set of data ★ Predicitve analytics★ Machine learning★ Alerting & Notification

IoT & IIoT Monitoring

ITOApowered by : |

20






APM

SERVICE MANAGEMENT

SIEM

21






APM

SERVICE MANAGEMENT

SIEM


apm FEATURES

APM

★ Application tracing★ Real user monitoring★ Interactive dashboard & reporting★ Log management data integration

Application Performance

★ End-to-end user experience★ Continuos transaction simulation★ Central configuration management★ User-friendly test case builder

Visual Monitoringpowered by

★ Anomaly detection★ Forecasting & Prediction★ Alarm & Notification★ Unsupervised approach

Machine Learningpowered by powered by

23






APM

SERVICE MANAGEMENT

SIEM

24






APM

SERVICE MANAGEMENT

SIEM


SERVICE MANAGEMENT FEATURES (1/2)

Knowledge Management IT Asset Management Deployment Editionspowered by

★ Collaboration platform★ Documents organization★ Online customer knowledge-base★ Document workflow

powered by: |

★ Automatic discovery★ HW & SW inventory handling★ Licence management★ Reporting

★ SaaS on Atlassian Cloud★ Self-managed single node★ Self-managed HA node★ IaaS on custom cloud

SERVICE MANAGEMENT

powered by: |


SERVICE MANAGEMENT FEATURES (2/2)

IT Service Management Enterprise Service Management Trouble Ticketing

★ ITIL certified solution★ CMDB / IT Asset Management★ SLA management★ Incident response management

★ Business team processes★ Repetitive task automation★ Streamline control & governance★ Digital transformation enabler

★ Processes handling★ Self-service portal★ Workflow automation★ Reporting

powered by

SERVICE MANAGEMENT

powered by

27

PROFESSIONAL SERVICES

© Würth Phoenix … more than software

> 20 senior consultants

Project Management aligned with Agile/Scrum

Methodology

Dedicated SolutionArchitect team

Service & Support teams

Training Service

CONSULTING PROJECT MGMT MULTI-LANGUAGE AGILE

R&D aligned with Agile Methodology

CUSTOMIZED TRAINING


SERVICES STANDARD PROFESSIONAL ENTERPRISE

DEFECTED COMPONENT REPLACEMENT ✓ ✓ ✓ADDITIONAL ONSITE NBD SUPPORT ✗ ★ ★SYSTEM RESTORE FROM BACKUP ★ ✓ ✓HARDWARE WARRANTY DURATION (5 YEARS) ✓ ✓ ✓INTERNET NETEYE REPOSITORY ACCESS ✓ ✓ ✓LOCAL NETEYE MIRROR REPOSITORY ✗ ✗ ✓SECURITY PATCHES ✓ ✓ ✓MINOR & MAJOR RELEASES ✓ ✓ ✓SUPPORT OF NETEYE SATELLITES ✗ ✗ ✓SERVICE LEVEL WINDOW - BASIC(MON-FRI 8.30 – 12.30 |13.30 -17.30, EXCLUDING HOLIDAYS) ✓ ✓ ✓SERVICE LEVEL WINDOW – 24 x 7(MON-SUN 00.00 –24.00 | 365 DAYS) ✗ ✗ ★INCIDENT MANAGEMENT ✓ ✓ ✓REQUEST FULFILLMENT ✓ ✓ ✓MULTI-LANGUAGE SUPPORT (ITALIAN, GERMAN, ENGLISH) ✓ ✓ ✓

CONTACTS

Web: servicedesk.wuerth-phoenix.com ✓ ✓ ✓Phone: + 39 0471 564101 ✗ ✓ ✓Mail: [email protected] ✓ ✓ ✓Remote support: via TeamViewer ✓ ✓ ✓Remote support: via VPN ✗ ✓ ✓

✓★

✗

Included

Purchasable

Not available

SUPPORT SERVICE

29

NETEYE FREE DEMO


https://neteyedemo.wuerth-phoenix.com

EFFICIENT MONITOR ENGINE

SIEM, APM, LOG MANAGEMENT, MACHINE LEARNING

NETFLOW BASED TRAFFIC ANALYSIS

METRICS ANALYSIS & VISUALIZATION

DEVOPS, ITSM, KB, COLLABORATIVE TOOLS

NETFLOW EXTENTION ON ELASTIC

OPERATING SYSTEM

TIME SERIES DATABASE

NETWORK DISCOVERY

ASSET MANAGEMENT

30

OUR TECH PARTNERS

© Würth Phoenix … more than software

31

TECHNICAL BENEFITS


ITOA

SIEM

SERVICE MANAGEMENT

APM

MONITORINGStreaming telemetry

offers a near real-time IT Service observation

desk

As part of NetEyeecosystem it allows a proactive rather than reactive approach

As part of NetEyeecosystem it maximizes

value co-creation between DevOps and IT Service consumers

Synthetic Transactionsand Application Tracingoffer a wide view on IT services consumption

This module is able to monitor everythingcan be monitored.

32

BUSINESS BENEFITS


03

02

Improvedcollaboration01 02 03

§ Facilitates collaboration andworkflows within IT groups andother business units

§ Customization according to teamrequirements (permission, reports,dashboards)

§ It integrates data silos for abroader usage in the entire ITorganization.

collaboration BUSINESS ROI

§ Save time consuming by prioritizing responses

§ Save money by automating repetitive-manual tasks

§ Increases IT Service reliability and availability

§ Addresses investments and forecasts

PERFORMANCE & SERVICE

<<<<< <<<<

<<<<

<<<<

<<<<

<<<<


Choose Your solution

ENTERPRISE

PROFESSIONAL

STANDARD

SERV

ICE

LEV

ELS

P ROF I L ES BAS ED ON COM PAN Y S IZE

Small Business

100 hosts

Small Business+

500 hosts

Corporate Business

2.000 hosts

Corporate Business+

10.000 hosts

Enterprise Business

30.000 hosts

Enterprise Business+

>30.000 hosts

USER GROUP 2019 USER GROUP 2019 USER GROUP 2019 USER GROUP 2019USER GROUP 2019 USER GROUP 2019

Not usual

Tipicallyused

Option


NETEYE appliance and accessories

SMS

SMOKE

TEMPERATURE

HUMIDITY NETWORK

WATER


SOCIAL MEDIA – Our Channels