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8/8/2019 It Support Engineering

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16/149

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17/149

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19/149

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20/149

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21/149

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22/149

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23/149


24/149

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25/149

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26/149

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27/149

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28/149

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29/149

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30/149

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Hvzobhzkoc

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HVZOBHZKOC


35/149

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Ihwkg Yfpyfwfczhzkoc om ^oyekcn om hc OpfyhzkocW{wzfb

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Hiovz opfyhzkcn w{wzfb


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OPFYHZKCN W[WZFB


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GOBPVZFY CFZ^OYEKCN

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41/149

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WOMZ^HYF FCNKCFFYKCN

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OYNHCKQHZKOCW

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}hykovw ~h{w jfpfcjkcn oc zdf dflp jfwe wkqfoy wzyvgzvyf#

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zo ocf om zdf wpfgkhlkqfj zfhbw ihwfj oc zdfz{pf om kwwvf#

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Wfy}fy zfhb Zdf wfy}fy zfhb kw yfwpocwkilf moy bowz, km coz hll, om

zdf wfy}fyw ~kzdkc zdf oynhckqhzkoc#

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hcj hll hwpfgzw om wfy}fy womz~hyf#

Ozdfy zfhbw Wobf gobphckfw dh}f h zflfgob zfhb zdhz kw

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YFBOZF JFWEZOP WFY]KGFW

Yfbozf Jfwezop Wfy}kgfw, moybfyl{ eco~chw Zfybkchl Wfy}kgfw, kw ocf om zdf gobpocfczwom Bkgyowomz ^kcjo~w $iozd wfy}fy hcj glkfcz

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wfy}fy, hyf wzyfhbfj zo zdf glkfcz oc"jfbhcj hcjzdfc ftfgvzfj oc zdf glkfcz bhgdkcf#

Bkgyowomz gdhcnfj zdf chbf myob Zfybkchl Wfy}kgfwzo Yfbozf Jfwezop Wfy}kgfw ~kzd zdf yflfhwf om^kcjo~w Wfy}fy 9004 Y9 kc Ogzoify 900;#

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HYGDKZFGZVYF

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Kz hlwo hllo~w gyfhzkoc om}kyzvhl gdhccflw, ~dkgd hllo~ozdfy jf}kgfw, wvgd hw jkwg, hvjko, pykczfyw, hcj GOBpoyzw zo if yfjkyfgzfj, k#f#, zdf gdhccflw hgz hwyfplhgfbfcz moy zdfwf jf}kgfw#

Zdf gdhccflw goccfgz zo zdf glkfcz o}fy zdf ZGPgoccfgzkoc5 hw zdf gdhccflw hyf hggfwwfj moy jhzh,zdf glkfcz kw kcmoybfj om zdf yfxvfwz, ~dkgd kw zdfczyhcwmfyyfj o}fy zdf ZGP goccfgzkoc zo zdfhpplkghzkoc#


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Zfybkchl Wfy}fy

Zfybkchl Wfy}fy kw zdf wfy}fy gobpocfcz omZfybkchl wfy}kgfw# Kz dhcjlfw zdf aoi omhvzdfczkghzkcn glkfczw, hw ~fll hw bhekcn zdf

hpplkghzkocw h}hklhilf yfbozfl{#

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h glvwzfy hw ~fll# Kc ^kcjo~w Wfy}fy 9004, kz dhw iffc wknckmkghczl{

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Zfybkchl Wfy}kgfw ^fi Hggfww $ZW ^fi Hggfww+bhefw h YfbozfHpp wfwwkoc kc}o"ghilf myob zdf ~fiiyo~wfy#

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Zfybkchl wfy}kgf nhzf~h{

Zdf Zfybkchl Wfy}kgfw Nhzf~h{ wfy}kgfgobpocfcz, hlwo eco~c hw ZW Nhzf~h{,ghc zvccfl zdf Yfbozf JfwezopPyozogol wfwwkoc vwkcn h DZZPW gdhccfl#

Zdkw kcgyfhwfw zdf wfgvykz{ om Yfbozf JfwezopWfy}kgfw i{ fcghpwvlhzkcn zdf wfwwkoc~kzd Zyhcwpoyz Lh{fy Wfgvykz{ $ZLW+#

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9080+, zdfyf kw co wvppoyz moy zdf Bhg OW glkfczzo goccfgz zdyovnd h Zfybkchl Wfy}kgfw


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Nhzf~h{#

Yfbozf jfwezop goccfgzkoc

Yfbozf Jfwezop Goccfgzkoc $YJG, hlwoghllfj Yfbozf Jfwezop, moybfyl{ eco~chw Bkgyowomz Zfybkchl Wfy}kgf Glkfcz, oy bwzwg+kw zdf glkfcz hpplkghzkoc moy Yfbozf Jfwezop Wfy}kgfw#Kz hllo~w h vwfy zo yfbozfl{ lon kc zo h cfz~oyefjgobpvzfy yvcckcn zdf zfybkchl wfy}kgfw wfy}fy#

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63/149

Lhzfy }fywkocw om zdf pyozogol hlwo wvppoyz yfcjfykcnzdf VK kc mvll 9: ikz goloy, hw ~fll hw yfwovygfyfjkyfgzkoc moy pykczfyw, GOB poyzw, jkwe jyk}fw, bkgfhcj ef{iohyjw#

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yfbozf wfwwkoc ghc if wfz kcjfpfcjfczl{ om zdfwfzzkcnw hz zdf yfbozf gobpvzfy#

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Yfbozf Jfwezop Goccfgzkoc


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Yfbozf hpplkghzkocw

YfbozfHpp $oy ZW YfbozfHpp+ kw h wpfgkhl bojfom Yfbozf Jfwezop Wfy}kgfw, h}hklhilf ocl{ kcYfbozf Jfwezop Goccfgzkoc =#8 hcj hio}f


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$~kzd ^kcjo~w Wfy}fy 9004 ifkcn zdf YfbozfHppwfy}fy+, ~dfyf h yfbozf wfwwkoc goccfgzw zo hwpfgkmkg hpplkghzkoc ocl{, yhzdfy zdhc zdf fczkyf^kcjo~w jfwezop#

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ozdfy kc}fwzknhzoyw - pyozfgzkcn kcmoybhzkoc -kcmoybhzkoc w{wzfb myob vchvzdoykqfj hggfww#

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Gobpvzfy wfgvykz{ ghc mogvw oc fcwvykcn zdfh}hklhiklkz{ hcj goyyfgz opfyhzkoc om h gobpvzfyw{wzfb ~kzdovz gocgfyc moy zdf kcmoybhzkoc wzoyfj oypyogfwwfj i{ zdf gobpvzfy#

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IHWKG PYKCGKPLFW

Moy o}fy z~fcz{ {fhyw, kcmoybhzkoc wfgvykz{ dhw dflj

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69/149

Kczfnykz{

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70/149

Hvzdfczkgkz{ Kc gobpvzkcn, f"Ivwkcfww hcj kcmoybhzkoc wfgvykz{ kz

kw cfgfwwhy{ zo fcwvyf zdhz zdf jhzh, zyhcwhgzkocw,gobbvckghzkocw oy jogvbfczw $flfgzyockg oypd{wkghl+ hyf nfcvkcf#

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72/149

GY[PZONYHPD[

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JFMFCGF KC Jfpzd

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75/149

^kzd zdkw hppyohgd, jfmfcwf"kc"jfpzd ghc ifgocgfpzvhlkqfj hw zdyff jkwzkcgz lh{fyw oy plhcfw lhkjocf oc zop om zdf ozdfy#

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glkfcz#


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IBG YFBFJ[ VWFY

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Hwwfz hcj womz~hyf lkgfcwf lkmfg{glf hcj gobplkhcgfbhchnfbfcz

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Kz zyhcwlhzfw glkfcz yfxvfwzw, kczfypyfzw yfwpocwfwmyob zdf wfy}fy, dhcjlfw ~fi wfy}kgf yfxvfwzw, hcjyvcw wfy}fy"wkjf pyogfwwfw#

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Glowkcn om yfbfj{ zkgefz


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82/149

Jobhkc

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zdf JobhkcEf{w vwfj zo }fykm{ JCW jobhkcw kc f"bhkl w{wzfbw, hcj kc bhc{ ozdfy Vckmoyb YfwovygfKjfczkmkfyw $VYKw+#

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84/149

Zop"lf}fl jobhkcw Zdf zop"lf}fl jobhkcw $ZLJw+ hyf zdf dkndfwz lf}fl om

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Jobhkc chbf goczyollfy

Oc ^kcjo~w Wfy}fy W{wzfbw, h jobhkcgoczyollfy $JG+ kw h wfy}fy zdhz yfwpocjw zo wfgvykz{

hvzdfczkghzkoc yfxvfwzw $lonnkcn kc, gdfgekcn

pfybkwwkocw, fzg#+ ~kzdkc zdf ^kcjo~w Wfy}fy jobhkc#


88/149

H jobhkc kw h gocgfpz kczyojvgfj kc ^kcjo~w CZ

~dfyfi{ h vwfy bh{ if nyhczfj hggfww zo h cvbify

om gobpvzfy yfwovygfw ~kzd zdf vwf om h wkcnlf

vwfychbf hcj phww~oyj gobikchzkoc#


89/149

^KCJO^W

^kcjo~w CZ Kc oljfy }fywkocw om ^kcjo~w wvgd hw ^kcjo~w CZ

wfy}fy, ocf jobhkc goczyollfy pfy jobhkc ~hwgocmknvyfj hw zdf Pykbhy{ Jobhkc Goczyollfy $PJG+5 hllozdfy jobhkc goczyollfyw ~fyf Ihgevp JobhkcGoczyollfyw $IJG+#

H IJG govlj hvzdfczkghzf zdf vwfyw kc h jobhkc, ivz hllvpjhzfw zo zdf jobhkc $cf~ vwfyw, gdhcnfj phww~oyjw,nyovp bfbifywdkp, fzg+ govlj ocl{ if bhjf }kh zdf

PJG, ~dkgd ~ovlj zdfc pyophnhzf zdfwf gdhcnfw zo hllIJGw kc zdf jobhkc#

Km zdf PJG ~hw vch}hklhilf $oy vchilf zo gobbvckghzf~kzd zdf vwfy yfxvfwzkcn zdf gdhcnf+, zdf vpjhzf~ovljmhkl#

Km zdf PJG ~hw pfybhcfczl{ vch}hklhilf $f#n# km zdfbhgdkcf mhklfj+, hc ftkwzkcn IJG govlj if pyobozfj zo

PJG# Ifghvwf om zdf gykzkghl chzvyf om zdf PJG, ifwz pyhgzkgfw

jkgzhzfj zdhz zdf PJG wdovlj if jfjkghzfj wolfl{ zojobhkc wfy}kgfw, hcj coz vwfj moy mklf/pykcz/hpplkghzkocwfy}kgfw zdhz govlj wlo~ jo~c oy gyhwd zdf w{wzfb#

^kcjo~w 9000

^kcjo~w 9000 hcj lhzfy }fywkocw kczyojvgfj Hgzk}fJkyfgzoy{ $)HJ)+, ~dkgd lhynfl{ flkbkchzfj zdfgocgfpz om pykbhy{ hcj ihgevp jobhkc goczyollfyw kcmh}oy om bvlzk"bhwzfy yfplkghzkoc#


90/149

Do~f}fy, zdfyf hyf wzkll h cvbify om yolfw zdhz ocl{ocf jobhkc goczyollfy ghc pfymoyb, ghllfjzdf Mlftkilf wkcnlf bhwzfy opfyhzkoc yolfw #

Hivwf - yfnvlhzkocw

Gykzkgw omzfc glhkb hivwf om hjbkckwzyhzk}f po~fyo}fy jobhkc chbfw# Phyzkgvlhyl{ cozf~oyzd{ ~hwzdf ]fykWknc Wkzf Mkcjfy w{wzfb ~dkgd yfjkyfgzfj hllvcyfnkwzfyfj #gob hcj #cfz jobhkcw zo h ]fykWknc~fiphnf#

Moy fthbplf, hz h pvilkg bffzkcn ~kzd ]fykWknc zo hkyzfgdckghl gocgfycw hiovz WkzfMkcjfy,cvbfyovwpfoplf, hgzk}f kc zdf KFZM hcj ozdfy zfgdckghl iojkfw,ftplhkcfj do~ zdf{ ~fyf wvypykwfj i{ ]fykWknc.wgdhcnkcn zdf mvcjhbfczhl ifdh}koy om h bhaoygobpocfcz om Kczfycfz kcmyhwzyvgzvyf, coz dh}kcnoizhkcfj zdf gvwzobhy{ gocwfcwvw#

WkzfMkcjfy, hz mkywz, hwwvbfj f}fy{ Kczfycfz xvfy{~hw moy h ~fiwkzf, hcj kz bocfzkqfj xvfykfw moykcgoyyfgz jobhkc chbfw, zhekcn zdf vwfy zo

]fykWknc.w wfhygd wkzf# Vcmoyzvchzfl{, ozdfy hpplkghzkocw, wvgd hw bhc{

kbplfbfczhzkocw om fbhkl, zyfhz h lhge om yfwpocwf zoh jobhkc chbf xvfy{ hw hc kcjkghzkoc zdhz zdfjobhkc jofw coz ftkwz, hcj zdhz zdf bfwwhnf ghc ifzyfhzfj hw vcjflk}fyhilf#

Zdf oyknkchl ]fykWknc kbplfbfczhzkoc iyoef zdkwhwwvbpzkoc moy bhkl, ifghvwf kz ~ovlj hl~h{w yfwol}f

hc fyyocfovw jobhkc chbf zo zdhz om WkzfMkcjfy#

Jfwpkzf ~kjfwpyfhj gykzkgkwb, ]fykWknc ocl{yflvgzhczl{ yfbo}fj kz hmzfy zdf Kczfycfz Goypoyhzkoc


91/149

moy Hwwkncfj Chbfw hcj Cvbifyw $KGHCC+zdyfhzfcfj zo yf}oef kzw goczyhgz zo hjbkckwzfy zdfyooz chbf wfy}fyw#

KGHCC pvilkwdfj zdf ftzfcwk}f wfz om lfzzfywftgdhcnfj, gobbkzzff yfpoyzw, hcj KGHCC jfgkwkocw#

Zdfyf kw hlwo wknckmkghcz jkwxvkfz yfnhyjkcn zdf VckzfjWzhzfw. polkzkghl kcmlvfcgf o}fy KGHCC#

Zdkw ~hw h wknckmkghcz kwwvf kc zdf hzzfbpz zo gyfhzfh #ttt zop"lf}fl jobhkc hcj wphyefj nyfhzfy kczfyfwzkc hlzfychzk}f JCW yoozw zdhz ~ovlj if if{ocj zdfgoczyol om hc{ wkcnlf govczy{#

Hjjkzkochll{, zdfyf hyf cvbfyovw hggvwhzkocw omjobhkc chbf )myocz yvcckcn), ~dfyfi{ yfnkwzyhyw,~dfc nk}fc ~dokw xvfykfw, hvzobhzkghll{ yfnkwzfy zdfjobhkc chbf moy zdfbwfl}fw# Yfgfczl{, Cfz~oyeWolvzkocw dhw iffc hggvwfj om zdkw#

Mkgzkzkovw Jobhkc Chbf

H mkgzkzkovw jobhkc chbf kw h jobhkc chbf vwfj kc h~oye om mkgzkoc oy popvlhy gvlzvyf zo yfmfy zo h jobhkczdhz jofw coz hgzvhll{ ftkwz#

Jobhkc chbfw vwfj kc ~oyew om mkgzkoc dh}f omzfciffc yfnkwzfyfj kc zdf JCW, fkzdfy i{ zdfky gyfhzoywoy i{ g{ify wxvhzzfyw hzzfbpzkcn zo pyomkz myob kz#

Kczfycfz pyozogol Hc Kczfycfz Pyozogol $KP+ hjjyfww kw h cvbfykghl

lhifl zdhz kw hwwkncfj zo jf}kgfw phyzkgkphzkcn kc


92/149

h gobpvzfy cfz~oye zdhz vwfw zdf KczfycfzPyozogol moy gobbvckghzkoc ifz~ffc kzw cojfw#

Hc KP hjjyfww wfy}fw z~o pykcgkphl mvcgzkocw1 dowz oycfz~oye kczfymhgf kjfczkmkghzkoc hcjloghzkoc hjjyfwwkcn# Kzw yolf dhw iffc gdhyhgzfykqfjhw mollo~w1 )H chbf kcjkghzfw ~dhz ~f wffe# Hchjjyfww kcjkghzfw ~dfyf kz kw# H yovzf kcjkghzfw do~zo nfz zdfyf#

Zdf jfwkncfyw om ZGP/KP jfmkcfj hc KP hjjyfww hwh 79"ikz cvbify hcj zdkw w{wzfb, eco~c hw KczfycfzPyozogol ]fywkoc : oy KP}:, kw wzkll kc vwf zojh{#

Do~f}fy, jvf zo zdf fcoybovw nyo~zd omzdf Kczfycfz hcj zdf pyfjkgzfj jfplfzkoc om h}hklhilf

hjjyfwwfw, h cf~ hjjyfwwkcn w{wzfb $KP}=+, vwkcn894 ikzw moy zdf hjjyfww, ~hw jf}flopfj kc 8;;6hcjwzhcjhyjkqfj i{ YMG 9:=0 kc 8;;4#

Hlzdovnd KP hjjyfwwfw hyf wzoyfj hw ikchy{ cvbifyw,zdf{ hyf vwvhll{ jkwplh{fj kc dvbhc"yfhjhilf cozhzkocw, wvgd hw 904#>>#844#8==$moy KP}:+, hcj 90081ji4101897:1016=>1818 $moy KP}=+#

Zdf Kczfycfz Pyozogol kw vwfj

zo yovzf jhzh phgefzw ifz~ffc cfz~oyew5 KPhjjyfwwfw wpfgkm{ zdf loghzkocw om zdf wovygf hcjjfwzkchzkoc cojfw kc zdf zopolon{ om zdf yovzkcnw{wzfb# Moy zdkw pvypowf, wobf om zdf ikzw kc hc KPhjjyfww hyf vwfj zo jfwknchzf h wvicfz~oye

Zdf cvbify om zdfwf ikzw kw kcjkghzfj kc GKJYcozhzkoc, hppfcjfj zo zdf KP hjjyfww5f#n#, 904#>>#844#8==/9:#

Hw zdf jf}flopbfcz om pyk}hzf cfz~oyew yhkwfj zdfzdyfhz om KP}: hjjyfww ftdhvwzkoc, YMG 8;84 wfzh

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