it skill sets of the future - j. gray, j. julin, k. bennet, d. logan
DESCRIPTION
Los Angeles DGS 2013 presentationIT Skill Sets of the Futureby Jeremy Gray, Johan Julin, K. Bennett, Dean LoganTRANSCRIPT
Jeramy Gray Chief Information Officer
County of Los Angeles Department of Human Resources
Transactional information on paper
Government explores technology for arm forces and national intelligence
Technology becomes commercial and government lags behind the industry
Government partners with commercial industry but still hoards information
Public demand pushes for transparency and accessibility to information and e-services
Evolution of eGovernment
1970s-80s
1990s…
Millennium Today
1950s-60s
The New Constituent
New Government Employee
From Utility to Service
Utility IT Support Model IT as a Service Model
• Software as a Service • Infrastructure as a Service • Platform as a Service
• Infrastructure Support • Desktop Support • Business applications
Support
Techie Consultant
Technical area of expertise
Knowledge of the technology industry
Writing
Speaking
Political acumen
Knowledge of government as a business
Methodical
Analytical
Creativity
Dr. Johan Julin Principal Analyst
County of Los Angeles Department of Human Resources
“What Do You Do for a Living?”
• Job Analysis – Systematic study of work – Yields data on Knowledge Areas, Skills, Abilities,
and Other Characteristics (KSAOs) – Useful for:
• Hiring • Training • Performance Management
– Can track changes over time
Information Technology Consultant
• Consults with departments on hardware, software or IT issues
• Manages highly technical special projects • Develops IT business criteria and concepts • Requires:
– BS in Computer Science or MPA with significant computer coursework
– Two years of experience
IT Consultant in 2004
37%
10% 13%
22%
11% 6%
Technical Skills Analytical Skills Interpersonal Skills Work Skills Work Habits Communication Skills
IT Consultant 2004-2011
2004 2008 2011 0%
5%
10%
15%
20%
25%
30%
35%
40%
Technical Skills Analytical Skills Interpersonal Skills Work Skills Work Habits Communication Skills
Big Changes!
• What is the County’s HR doing about it? – More frequent job analysis – Greater overall emphasis on communications – Shift in “hard skills” testing
• Technical skills to general analytic ability
– Introduction of “soft skills” testing
Work Styles Assessment
• Introduced in 2011 • Assessment of “soft skills”
– Reliability; Confidence; Conscientiousness; Leadership Potential; etc.
• Objective; Norm-based • State-of-the-Art
– “Adaptive”; driven by computer algorithms
WSA Usage & Effectiveness
• Expanded to over 20k annual administrations • Effectiveness
– Predicts many work-related outcomes • Supervisory ratings of job performance • Advancement • Etc
– Anecdotal evidence – Empirical County study
Dean Logan Registrar Recorder/County Clerk
County of Los Angeles Department of Registrar Recorder/County Clerk
Kenneth Bennett Information Technology Manager
County of Los Angeles Department of Registrar Recorder/County Clerk
The IT Communication Gap
IT Evolution
• Back office, stationary
• Arcane IT skills
• Transaction focused
• “Wizard behind the curtain” mentality
IT Evolution
• Location dependent
• Transaction focused
• IT skills diffusion
• Automation, multi-tasking
• Desktop internet
• User orientation
IT Evolution
• Mobile, cloud
• Smart, personal, and interactive
• IT skills pervasive organization-wide
• Usability
• Behavior and knowledge driven
Internet Life in America • Interconnected
• Collaboration
• Civic engagement
• Always on, always there
• Just-in-time mobile information
• Smart, visual information
• Technology integration
New IT Paradigm Shift
Voting System Assessment Project
Old IT Perspectives on Voting Systems
Old IT Results for Voting Systems
Lessons Learned from HAVA
Applying New IT Perspectives
Human Factors • Who are the voters?
• What do they value?
• What do they want/need?
• How do they interact?
• How does technology shape their attitudes and behavior?
• What makes them confident and trusting?
Voting System Principles
Empathetic Design
The Voting Experience
Design Blueprint
Other Considerations
Where’s The IT in VSAP?