IT Services & SolutionsBrochure

Why We Exist• ✔ To solve are client's problems through our

experience and knowledge.

• ✔ To improve are client’s performance through innovation and technologies.

• ✔ To support our client’s in the management and security of their technologies and data.

• About SICG - 1

• Our Proven Process - 2

• Core Services - 3

• ProActive IT Support & Services - 4

• Hourly IT Support & Services – 5

• IT Consulting Services – 6

• Service Delivery - 7

• Service Level Objectives - 8

• Business Continuity & Backup Services – 9

• Training Programs - 10

Table of Content

ABOUTFounded in 2015By Thomas Slaughter and Kaishia Gordon with the idea of building an IT Services company that always looks out for the best interest of the client by being innovative and honest.

Core Values

ClientsInclude Healthcare, Education, Finance, Non-profit, Manufacturing, Dental, and Government.

1. WIN / WIN2. Innovative3. Integrity4. Honest5. Client Focused

OUR PROVEN PROCESS

Analyze Customize Elevate Review & Close the Loop

1 2 3 4 5

Assess

• Business Technology Plan• Set Meetings• Written Policies• Collaboration • Consolidation

• HIPAA• PCI-DDS• HITRUST• Cyber Security• Systems Health Check

• Data• Network• Hardware• Cyber Security• Business Processes

• IT Project• Cloud Technology• App Development• Business Intelligence• Managed IT Services

Application Development• Salesforce Development• SharePoint Development• Database Development• Mobile App Development• Custom Application Development• Microsoft Azure Development• AWS Development• Web Application Development

Managed IT Services• 24/7 Help Desk• 24/7 Network & Server Monitoring• Systems Patching & Maintenance• Onsite & Offsite Backup• Network Management• Systems Performance Assessment • Wireless Network Assessment• IT Staffing

CORE SERVICES

Cyber Security Services• 24/7 Security Operations Center• Incident Management• Penetration Testing• DDoS Protection• Ransomware Threat Protection• InfoSec Staffing• Cyber Security Training• HITRUST Certification

Cloud Technology• Amazon Web Services• Microsoft Azure• Office 365• Infrastructure as a Service• Desktop as a Service• Software as a Service• Cloud Controlled Wireless

Website Development• WordPress• Click Funnels• Shopify• SquareSpace• Content Transfer• 3rd Party Integration (CRM, Social Media)• Customer Forms

Compliance Assessments• HIPAA GAP Assessment• HIPAA Readiness Assessment• HITRUST Readiness Assessment• PCI-DDS Readiness Assessment• CCPA Readiness Assessment• NIST Readiness Assessment• Risk Gap Assessment

ProActive IT Support PricingPlatinum Support• 24/7 - Help Desk Support• 24/7 - Onsite Support• Endpoint Protection (Antivirus)• Ransomware Protection

• $1 Million Warranty• Annual IT Security Training• Annual IT Security Assessment• Server Maintenance / Patching• 24/7 Server Monitoring• 24/7 Network Monitoring• Computer Maintenance / Patching• Software Installation• 3rd Party Support• Email Support• Procurement Services• Documentation• vCIO Services

Silver Support• 24/7 - Help Desk Support• Regular Hours – Onsite Support• Endpoint Protection (Antivirus)• Annual IT Security Training• Annual IT Security Assessment• Server Maintenance / Patching• 24/7 Server Monitoring• 24/7 Network Monitoring• Computer Maintenance / Patching• Software Installation• 3rd Party Support• Email Support• Procurement Services• Documentation• vCIO Services

$99 ea. - Computer / Tablet$199 ea. Server$99 ea. Network

$79 ea. - Computer / Tablet$179 ea. - Server$99 ea. - Network

$59 ea. - Computer / Tablet$159 ea. - Server$99 - Network

Bronze Support• 24/7 - Help Desk Support• Onsite Support - $95 hr.• Endpoint Protection (Antivirus)• Annual IT Security Assessment• Server Maintenance / Patching• 24/7 Server Monitoring• 24/7 Network Monitoring• Computer Maintenance / Patching• Software Installation• 3rd Party Support• Email Support• Procurement Services• Documentation• vCIO Services

Hourly IT Support & Services

Onsite Regular Business8am – 5pm$125 / hr.*2 hr. Minimum• Exclude U.S. Holidays & Weekends• Billed in 15 min increments

Onsite After Hours$175 / hr.*2 hr. Minimum• Exclude U.S. Holidays & Weekends• Billed in 15 min increments

Remote Support8am – 5pm$125 / hr.• Exclude U.S. Holidays & Weekends• Billed in 15 min increments

Remote Support After Hours$175 / hr.• Exclude U.S. Holidays & Weekends• Billed in 15 min increments

IT Consulting ServicesProjects• New Office Setup• Infrastructure Cabling

• Cat6• Cat6a

• Fiber Cabling• Server Projects• Desktop Projects• Network Projects• Wireless Projects• Cloud Projects• VoIP Phone System Setup• Email Migration & Setup• Office 365• Cyber Security• Cyber Attack Recovery• Surveillance System

vCIO Services• IT Budget Preparation• IT Project Management• Procurement Services• IT Policy Development• Interim Chief Information Officer• IT Staff Placement Assistance• IT Status Reporting• IT Health Check• Documentation• Vendor Selection Consulting

• Internet Service Provider• Voice Service Provider• VoIP System• IT Management Services• Cyber Security Services• Cloud Provider• Software

• Fixed Fee Projects• Starting $125 /hr.

• Billed in 15 Increments

• Fixed Fee Projects• Starting $125 /hr.

• Billed in 15 Increments

• Fixed Fee Projects• Starting $125 /hr.

• Billed in 15 Increments

Software• Salesforce Development• SharePoint Development• Database Development• Mobile App Development• Custom Application Development• Microsoft Azure Development• Office 365• AWS Development• Web Application Development

Work with your IT Consultant to create a custom IT Support Services proposal.

SICG Remote and On-site Support

24/7Help Desk

Next – GenCyber

Security

Remote Workstation

Management

Project Services

Remote Server

Management

Cloud Services

24x7 Monitoring

ProcurementServices

SERVICE DELIVERY

7

Service Level Objectives (SLO) SUCCESS

Source Priority Service Level ObjectivePhone For high impact incidents 2-minute hold time or less

E-mail For medium and low impact incidents Assigned within 1 Business Day

Portal For non-critical incidents Assigned within 1 Business Day

Business Impact Description Service Level Objective

High Service or device is given high business impact priority by the client

4-hours

Medium Service or device is given medium business impact priority by the client

1 Business Day

Low Service or device is given low business impact priority by the client

On or before next scheduled onsite visit

Help Desk Incidents

Remote Monitoring Outages

Business Continuity and Backup Services

Work with your IT Consultant to create a custom Business Continuity proposal. Ask about our new Office 365 Backup Services.

Multiple Onsite Backups

Offsite / Cloud Backup

Secondary Server Provided• 15 min Recovery Time Objective*• 1 hr. Recovery Point Objective*• Run Secondary Server for up to 30 days at

no extra cost, when your server fails.

Ransomware Protection• Backup software verifies backup it has not

been compromised by Ransomware.

Daily Backup Verification• Backups verified daily.• Backups tested daily.• Receive Daily Report on backups

success.

*Recovery Time Objective• The time it takes to recover from your

backup when your system goes down.

*Recovery Point Objective• The time between your backups.

Certified Cyber Security Architect

Certified Security Compliance Specialist

Training Programs

Certified HIPAA Professional

Cyber Security TrainingOffice 365 TrainingCertified HIPAA Administrator

Work with your IT Consultant to create a custom Training proposal

THANK YOU!