it service desk - bath spa university · 2018-09-20 · service desk on 01225 876500 or visit us in...
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Student Induction Guide:
https://thehub.bathspa.ac.uk/ITStudentInductionGuide
Virtual Learning Environment (VLE/Minerva):
http://minerva.bathspa.ac.uk
Email (Gmail):
https://email.bathspa.ac.uk
Apollo Self Service Portal:
https://bathspa.topdesk.net
The Hub:
https://thehub.bathspa.ac.uk
Apphub:
https://apphub.bathspa.ac.uk
Office 365:
portal.office.com
Password Reset Tool (initial registration):
https://pwdreg.bathspa.ac.uk
Password Reset Tool:
https://pwdreset.bathspa.ac.uk
Printing (Hotprint Bring-Your-Own-Device):
http://hotprint.bathspa.ac.uk/cps
Students’ Union:
bathspasu.co.uk
IT Service Desk
Newton Park LY.115
Email: [email protected]
Weekdays 0830-1700
Tel: 01225 876500*
*IT Support is available 24/7 on this
number
BSU single sign-on Logon accountThe University uses a single sign-on system (below) for most internal sites, so once you’re signed in to any of them, you’re signed in to all of them.
Username: use your six-digit student number, e.g. 123456
Password: You will be provided with the password via email once account is created.
We urge you to register on the Password Reset Tool so that you can change your password yourself if you forget it or lock your account, without having to contact the Service Desk. For security reasons you will be asked to change your password periodically.
Please note:
• You can find information on creating a secure password online; login to Apolloand search for “password reset”.
• If you enter the password incorrectly three times, your account will be lockedfor one hour
• If your account is locked and you haven’t registered on the Password ResetTool, please contact the IT Service Desk.
Register here:
https://pwdreg.bathspa.ac.uk
Use the Password reset tool here:
http://pwdreset.bathspa.ac.uk
IT Service Desk
The IT Service Desk is based at Newton Park LY.115
08:30-17:00 weekdays (excl. Bank Holidays)
Contact:
Self Service: https://bathspa.topdesk.net
Email: [email protected]
Phone: 01225 876500**
**IT support is available 24/7/364 (excluding Easterday).
If you need help when the Service Desk is closed, call
01225 876500 as normal to be connected to our out of
hours technical support service, who will be pleased to
help you.
Open access computers are available in Commons and the
Library at Newton Park campus, along with both Sion Hill and
Corsham Court campuses.
Printing options
Bring your own device (BYOD) Open Access
Computers Email Web application
Log into your Bath Spa
Gmail account, then
compose a new email to
for colour and hot-
uk for black and white
printouts.
While on campus using
your own device, type
hotprint.bathspa.ac.uk
into your browser, then
follow the on-screen
instructions to sign in,
select the B/W or colour
printer, the document,
number of copies, etc.
Log into any BSU Win-
dows or Mac on campus
and send documents to
‘Follow-You Colour’ or
‘Follow-You Mono’, de-
pending whether you
want colour or black and
white printouts.
Printing costs
A4 Mono Single-sided 5p per page
A4 Mono Double-sided (duplex) 4p per side
A4 Colour Single-sided 20p per page
A4 Colour Double-sided (duplex) 18p per side
A3 Mono Single-sided 10p per page
A3 Mono Double-sided (duplex) 6p per side
A3 Colour Single-sided 35p per page
A3 Colour Double-sided (duplex) 32p per side
To access the Wi-Fi on any BSU campus, select ‘Eduroam’ and use your
BSU network details:
Username: student number @bathspa.ac.uk [email protected]
Password: Your account password is the same as your BSU network account password.
If prompted for more connection settings use:
The authentication method is ‘WPA2 Enterprise’.
Under ‘Phrase 2 authentication’ select MSCHAPv2.
If you have difficulties connecting a device, please contact the IT
Service Desk on 01225 876500 or visit us in the Library on Newton Park
campus.
Please note: Wireless devices such as games consoles, printers,
Chromecast and AppleTV will not work on Eduroam. If you live in
Gardens, you can connect a games console using a network cable, once
you have done this, please contact the IT Service Desk with the device MAC
address, device type, wall port, building name and room number to get
this enabled for online use.
Network Account This will give you access to BSU’s IT Services which includes the following:
• Virtual Learning Environment (VLE/Minerva)
• Wi-Fi (Eduroam)
• The Hub + App Hub
• Library search (off-site)
• Open access computers with (S Drive storage—1GB)
• Liquid Office
• SU website
• Apollo Self Service Portal
Your Gmail account is separate to your BSU network account. Your first login to Google should be on a desktop/laptop., as mobile devices will not view correctly for first login.
Navigate to email.bathspa.ac.uk or gmail.com.
Your email address is:
[email protected] (YY denotes year joined University)
E.g. [email protected]
Password: Initially the same as BSU network account password, you will be prompted to change it when you login.
You can use these credentials to access Google Calendar, Drive, Docs, Sheets, Slides and Photos.
Useful information:
Your Google account will continue towork after you finish studying.
Unlimited cloud storage on your Bath Spa Google account. This isuseful to backup all of your files using Google Drive.
To change your Gmail password:
1. Sign in to ‘My Account’ here -> https://myaccount.google.com
2. Under "Sign-in & security," select Signing in to Google.
3. Choose Password. If you see a prompt to sign in again, sign in.
4. Enter your new password, then select Change Password.
Bath Spa University students can download Office 365 free of charge on up
to five devices—PC/Mac, tablet, or phone.
At the beginning of your first full month as an enrolled student, you will be
sent an email with the login information to download the software from
portal.office.com.
If you require Office later on in the year, search your BSU email inbox for
‘Office 365 ProPlus’.
Alternatively, please call the Service Desk on 01225 876500 if you cannot
find the email, or require a password reset.