it service agreement (glossary definition) (slides)

19
SPHomeRun.com Courtesy of the Managed Computer Consulting Glossary http://glossary.sphomerun.com IT Service Agreement (Glossary Definition)

Upload: sp-home-run-inc

Post on 19-May-2015

137 views

Category:

Technology


0 download

DESCRIPTION

http://ITServiceContractSecrets.com SUMMARY SLIDES: Take the time to hammer out a clear IT service agreement before committing to a service provider, or you risk being disappointed down the road. Copyright (C) SP Home Run Inc.

TRANSCRIPT

Page 1: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com

Courtesy of the

Managed Computer Consulting Glossary

http://glossary.sphomerun.com

IT Service

Agreement (Glossary Definition)

Page 2: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com

Make Sure that

Your IT Service

Agreement Says,

and Means,

Sponsored by ITServiceContractSecrets.com

Page 3: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com

Exactly What You

Have Agreed on

Sponsored by ITServiceContractSecrets.com

Page 4: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com

Fee Structure

Sponsored by ITServiceContractSecrets.com

Page 5: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com

If the Fee Structure

in Your IT Service

Agreement is in

Any Way Confusing

Sponsored by ITServiceContractSecrets.com

Page 6: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com

Insist on

Clarification

Before Signing

Sponsored by ITServiceContractSecrets.com

Page 7: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com

Knowing How

and When You Will

Be Charged May

be the Most

Important Part

Sponsored by ITServiceContractSecrets.com

Page 8: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com

Services

Rendered

Sponsored by ITServiceContractSecrets.com

Page 9: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com

Be Aware that if it

Isn’t Listed in the

IT Service

Agreement,

Sponsored by ITServiceContractSecrets.com

Page 10: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com

Then You Can’t

Count on it

Happening

Sponsored by ITServiceContractSecrets.com

Page 11: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com

Guarantees

Sponsored by ITServiceContractSecrets.com

Page 12: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com

There Should be

Some Quality

Control Built into

the Contract

Sponsored by ITServiceContractSecrets.com

Page 13: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com

• How Quickly will

the Company

Respond?

Sponsored by ITServiceContractSecrets.com

Page 14: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com

• What’s the

Maximum Amount

of Unplanned

Downtime You

Will Experience?

Sponsored by ITServiceContractSecrets.com

Page 15: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com

Measurable

Guarantees Hold

Service Providers

Accountable for the

Quality of their Work

Sponsored by ITServiceContractSecrets.com

Page 16: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com

Has Your

Company Had

an Experience

Sponsored by ITServiceContractSecrets.com

Page 17: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com

Where the

Language in

an IT Service

Agreement

Became Important?

Sponsored by ITServiceContractSecrets.com

Page 18: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com

Tell Us

What Happened

in the Comments

Section Below

Sponsored by ITServiceContractSecrets.com

Page 19: IT Service Agreement  (Glossary Definition) (Slides)

SPHomeRun.com Recommended Reading:

IT Service Contract Secrets

for Getting More Repeat Clients and

Recurring Service Revenue

Download this

Free Special Report Now at

Copyright © SP Home Run Inc. All worldwide rights reserved.

SP Home Run is a registered trademark of SP Home Run Inc.

ITServiceContractSecrets.com