First Point of contact for all IT issues: Dial 64357 for Service Desk Last Updated: 1st June 2014.

NEED HELP? CONTACT THE SERVICE DESK 1. Phone: From your Cisco IP Phone, dial 6-HELP (64357)

This service is available 24 hours 5 days a week.NOTE: If you are Out Of the Office dial the local office main number and then dial 64357.

2. Intranet: Visit the Knowledge Center for self-help articles and to see the latest news and service disruptions. http://it.corp.adobe.com/home.com

3. Email: Email your request to servicedesk@adobe.com4. Chat: Chat with a Service Desk technician. Use IT Service

Desk application.

PASSWORD MANAGEMENT Your passwords provide you with access to many resources. Note: Do not change your passwords by any other method other than the one below, as it may cause your local and network passwords to be out-of-sync. 1. Open a browser window, and navigate to the Adobe

Identity Manager Portal:https://adobeidentitymanager.corp.adobe.com

2. Enter your login ID and password, and then click Log In.3. Select the Profile tab.4. Enter a new password in the Password field, and then

confirm it in the Confirm Password field.5. Click Save.

DESK PHONE You have a Cisco IP Phone on your desk that displays your Internal 5 digit Extension in the upper right corner. Internal Calls: All internal numbers consist of 5 digits. You do not need to dial 9. External Calls: Dial 9 to get an outside line. If you wish, add # to the end of the number dialed. It is not required, but it will quicken the connection process. For more information, refer to the following: How to Use Your Cisco IP Phone:

https://kc.corp.adobe.com/kc/article.cfm?id=IT00493 How to Reset Your Voicemail Password:

https://kc.corp.adobe.com/kc/article.cfm?id=IT00192

BACKING UP At Adobe we use Backup solution called CrashPlan. CrashPlan is a hosted online backup solution. Data is automatically backed up to off-site servers. Create account on Crash Plan. Visit the CrashPlan FAQ for more details: https://kc.corp.adobe.com/kc/article.cfm?id=KB547638

VPN Any Connect is our VPN client that you use to connect to our office network when you are remote. To connect using this program, you need a One-Time Password (OTP) generator which you can generate via any of the following methods: 1. By installing VIP access Client:

https://kc.corp.adobe.com/kc/article.cfm?id=IT006832. By Installing the VeriSign Application on a supported

mobile phone device: Use the following link forinformation on supported devices and instructions:https://kc.corp.adobe.com/kc/article.cfm?id=IT01510

3. By using a VeriSign Physical Hardware Token:http://it.corp.adobe.com/remoteaccess/otp_request.cfm

NOTE: You need to activate the token and setting up PIN number from https://adobeotp.adobe.com.

How do I log in via Cisco Any Connect? Username: Your Adobe login ID. Password: In this order, a PIN that you specified and then the numbers displayed on your OTP generator. PIN + OTP

VOICE CONFERENCE: INTERCALL InterCall is Adobe's standard for voice conferencing. InterCall offers reservationless voice conferencing for up to 125 participants. Please refer to below link: http://it.corp.adobe.com/conferencing/voice.com

Inter Call Phone numbers:

67777 (from any Adobe office worldwide) Toll Free Number India: 0008006103229

VIDEO CONFERENCE How to place a video call from any of the video conference room? https://kc.corp.adobe.com/kc/article.cfm?id=IT00470

LOCAL FILE SERVER We have local file server \\blrfs01\ for standard Adobe and Non Adobe application installations. You can connect to this server by going to: Start > Run > Type \\blrfs01\apps

PRINTING Install network printer from \\blrps01\Need to double click on the nearest printer for installation and set as default.

First Point of contact for all IT issues: Dial 64357 for Service Desk Last Updated: 1st June 2014.

PHYSICAL LAPTOP SAFETY AND SECURITY At the Office: 1. Dont use laptops while eating or drinking.2. Dont put weight on the closed lid; it may damage the

screen causing vertical or horizontal lines.3. Dont leave your laptop unattended in public areas such

as conference rooms, meeting rooms, etc.

While In Transit: 1. If your laptop is in your car, keep your car locked while

driving.2. If you need to leave your car and you will not take your

laptop with you, keep it in a tray covered boot.3. Never leave your laptop unattended in a public place.

At Home: 1. Keep your laptop in a safe dry place.2. Dont use your laptop while eating or drinking.3. Dont set anything on your laptop that could damage it.

DATA AND INTELLECTUAL PROPERTY 1. Ensure that your laptops hard disk is encrypted.2. Use updated Anti-virus software.

https://kc.corp.adobe.com/kc/article.cfm?id=IT000283. Do not install any prohibited software.

https://kc.corp.adobe.com/kc/article.cfm?id=IT005954. Only install licensed software and avoid freeware or

shareware software.https://kc.corp.adobe.com/kc/article.cfm?id=IT00545

5. Ensure that important data is backed up using CrashPlan.https://kc.corp.adobe.com/kc/article.cfm?id=IT01491

6. While traveling, dont keep any confidential data on yourlaptop.

7. Always lock your laptop when you leave it, even in youroffice.

8. Reset the default admin password and keep strongpasswords for both local admin and your LDAP accounts.https://kc.corp.adobe.com/kc/article.cfm?id=KB498059

9. Dont set folder share rights to everyone.10. Do not open any suspicious emails or attachments.11. Do not visit or download anything from suspicious Web

sites.https://kc.corp.adobe.com/kc/article.cfm?id=IT01143

12. Ensure your home wireless network is secure.https://kc.corp.adobe.com/kc/article.cfm?id=IT00486

IF YOUR LAPTOP IS MISSING OR STOLEN Contact Global Safety and Security immediately at +1-

408-536-4444 (Contact details are located on the back ofyour Access Badge)

Send an email to security@adobe.com with all relevantdetails and your contact information.

Contact the nearest police station, and submit a copy ofthe report to Security.

MORE INFORMATION To learn more about preventing thefts and other

security-related topics, check out the Global Safety andSecurity intranet site athttp://facilities.corp.adobe.com/SafetySecurity/index.html