AMCAS IT Project Workflow Procedure

Project Workflow Proposal for Network Implementation

This document will describe a potential process for implementing IT Network / Services projects within Danisco. This process is designed for ongoing content creation projects, including tools, articles, channels, and other standard types of Web content. The process should be flexible enough, especially the actual development process, to accommodate special development projects, for example marketing initiatives, co-brand deals, bridge sites, and other projects that require development but fall outside the regular content creation definition.

Some of the goals of instituting a repeatable development process are

• Keep the focus of any project consumer-centric and concentrate on providing the best possible experience for the end user.

• Ensure consistent quality for the end-user.• Provide project sponsors and project team members with a consistent process to follow

with known, documented milestones and checkpoints to ensure project success.

Pre-Planning Discussions An initial planning meeting should be held to discuss and determine the requirements for the network as they relate to the needs of the business in relation the Danisco IT strategic roadmap. The onsite administrator will determine what these requirements are prior to the meeting and will present business needs during the meeting. Actions items from meeting would be used to design and develop an infrastructure that compliments both the business community needs and the Danisco infrastructure standards for local area network communications.

Network / Services Design The Infrastructure Team member will gather current LAN information, port counts, services requests, and other information to assist in facilitating a network design that compliments both the business community requirements and the published corporate standards. An equipment list will be drafted from the design to get a quote form the local VAR within the region or country where the infrastructure project will be implemented.

Equipment Quote Collection

When a design has been completed with an equipment list attached, the Infrastructure Team member will work to obtain a quote that incorporates the requested LAN gear at a discounted rate that meets or exceeds the Cisco agreed discounts for equipment purchase. Post Design Discussions

During the post design discussions, the network design and obtained quotes will be reviewed for accuracy and validation in accordance with what was agreed upon in previous meetings. During these discussions, if there are any changes required, the design will be edited to reflect the changes and then reviewed again. If equipment needs to be removed and replaced with another technology, new quotes will then need to be re-obtained through the VAR.

Budget Approval / Purchasing

The budget approval process will be coordinated through the Regional IT Manager to ensure that the budget process meets the requirements that have been set forth by the division or region the site resides in. Once the Capital expense has been created and ready for use, a purchase order will be created and submitted to the VAR for purchase.

Network / Services Implementation

During this phase of the project, dates will be secured for implementation of the network or services. All phases within implementation will be coordinated through the onsite administrator to make certain that there is little interruption to data and voice communication for the site. The equipment will be staged (burned-in) to verify there are no DOAs within the order. The implementation phase will be in accordance with the published standards set froth through the Corporate Infrastructure Group.

Post Implementation Support

The Post Implementation Support will depend on the type of network / services that have been installed for the site. The table below lists the service with the type of support expected to be supplied for the site when a project has been completed:

Service Support Contact Support Time Line Long Term SupportNetwork Support (VLAN, Ports, Wireless, etc..)

Danisco Service Desk Ongoing Danisco Service Desk

IPT Small Site (1-50) Ext Contract Support 1-30 Days Danisco Service DeskIPT Medium Site (50-150) Ext Contract Support 30-45 Days Danisco Service DeskIPT Large Site (150-300) Ext Contract Support 30-60 Days Danisco Service Desk

Support for these services will be determined during the pre-planning discussions. The support process or procedure will / can be re-aligned to meet the requirements of the business community and the complexity of the implementation.

Document Collection

Document Collection is final phase of the project when the network / services have been implemented completed and meets the business satisfaction. Documentation will be finalized for review and submission to the Infrastructure Group for addition into the monitoring and inventory control systems. The onsite administrator and Regional IT Manager will also be given complete documentation of the services completed for their records. This is in accordance with IT Audits requirements.

Workflow

The following illustration outlines the IT project workflow process from planning to post implementation support. The workflow process outlined in this illustration is for standard network / services projects; however this process would work for other types of IT projects as well.

Pre-Planning DiscussionsNetwork / Services Design (Technical Preparation)Equipment Quote Collection (Collect Quotes from preferred VAR within site Region/Country)Post-Design DiscussionNetwork / Services Re-Design (If required to adjust for business requirements) Technical PreparationPost-Design Discussion (If required to review any changes made to design)Budget ApprovalPurchasingNetwork / Services ImplementationPost Implementation SupportDocumentation Collection