IT Project CircleJun-2011

Online collection increases from Rs 1 Cr to Rs 9.4 Crore per month from Jan’09 to Jun’11

Jan ‘09 Jun ‘11Jan 10 Jan 11

Jan 09 Jun 11

No of customers increases from 11,000 to 1.18 L per month from Jan’09 to Jun’11

Jan 10 Jan 11

Online Payment Portal (http://portal.bsnl.in) was available since year 2002 i.e before CDR Project.

BSNL Portal is still used for Receiving Online Landline Bill Payments from Migrated and Non migrated SSAs

Web self Care is offered from CDR Project implementation. It provides certain commercial facilities like shifting, viewing the bill details etc., but does not take online bill payment.

http://bsnl.co.in -> Pay Landline Bills.

Subscriber needs to register one time to facilitate for viewing payment history.

Make Bill Payment online using credit card, Net Banking and certain Debit cards.

http://bsnl.co.in -> Pay landline bill > Quick Pay.

No Need to register or remember id and password

Subscriber needs to fill up phone no., Account No. (printed on bill) and mobile no. to proceed for payment of his bill.

Subscriber’s profile is created and registered on BSNL Portal automatically and an Intimation is given on his mobile for future login and viewing history.

Next time the subscriber may use registered id or use Quick Bill pay. His existing profile will be used automatically.

This feature (WSC) is provided from the CDR system

The Subscriber needs to register and authenticate from Customer Care Center to avail this facility

The subscriber can opt for commercial activities like shifting etc., and also view / print his latest bills, call details, and Broadband usage details

A Link has been provided to BSNL Online Payment Portal for making payments.

All SSAs / Circles should promote online bill payment as this facility is open for 24X365 days.

Subscribers get 1% discount as credit in their subsequent bill.

The online payment of bills by the subscribers will reduce load on Customer Service Centres and avoids long queues.

SSAs can see last 3 month online payment data at BSNL Intranet>IT Circle Project Tracker> Customer Care Portal>Portal Monthly reports

THANK YOU