it organization at vmwggggare-ppt (1)
DESCRIPTION
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2011 VMware Inc. All rights reserved
Confidential
Mark E. EganCIO, VMware
Internal Organizational Structures: Case Study of VMware
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2 Confidential
New Enterprise Apps SaaS AppsExisting Apps
Existing DatacentersPrivate Cloud
Public InfrastructurePublic Cloud
End-User Devices
Mobile
Social
Cloud
IT Architecture of the Future
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3 Confidential
Future IT End User Workspace
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4 Confidential
IT Organization
CIO
BusinessApplications
GlobalInfrastructure
& Cloud
Operations
R&D Operations
Planning &
Architecture
Digital Supply Chain CISO
Exec. Asst. IT Communications
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5 Confidential
Business Applications
Business EngagementGSS Marketing Field
OperationsG&A
Renewals
Call Center Mgmt
Customer Care Mgmt
Support Service Delivery
Service Workforce Mgmt
Post Sales Planning & Delivery
Global Websites
Promotions/ Events/ PR
Campaign Mgmt
Lead Capturing & Scoring
Globalization Strategy
Marketing Content Mgmt
Customer/ Partner Comms
Partner/Alliance /Channel Marketing
Social Media & Communities
Solutions Marketing/ Customer Journey
Sales Planning
Account/ Territory Mgmt
Lead/ Opportunity Mgmt
Pipeline/ Deal Mgmt
Special Deal Support
Sales Quote & Pricing Mgmt
Partner Strategy & Mgmt
Alliances Channel Mgmt
Order Bookings/ Claims/ Returns
Online eCommerce
Entitlement Mgmt
EDI
Pricing
A/P & A/R Procurement Expense Mgmt Tax Bookings Budgeting/
Forecasting General Ledger,
Cash Management, Fixed Assets
Payroll, Stock Administration
SEC Reporting License
Compliance Investor
Relations Internal Audit HR Mgmt Legal Comm. &
Collaboration IT Facilities
Program & Portfolio Mgmt Business Process Analysis Solution Definition Tier 2 and 3 Support
Service DeliveryDevelopment & Support
SFDC TechServices
DSS Services QualityAssurance
Oracle
Portals
Middleware SOA
IDM
SAAS Integrations
SFDC Partner Cloud
SFDC Sales Cloud
SFDC Service Cloud
MDM Customer, Product, Territory
Enterprise Data Warehouse (EDW)
BI OBIEE
ODS -Operational Data Store
Data Marts
System Testing
Integration Testing
Regression Testing
Performance Testing
Functional Testing
Test Automation
Solution Design Solution Development Technical Delivery Mgmt QA Services
Architecture/M&A
Architecture &Tech Lab
M&A & Apps PMO
Applications Architecture
Mobile /End User Solutions
Horizon Platform
Alpha Lab
vFred
M&A Integration s
Applications PMO
ICE
ICE
Architectural Stewardship M&A Program Management PMO Process & Management
VP, IT Business ApplicationsVP, IT Business Applications
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6 Confidential
Global Infrastructure and Cloud Operations
ApplicationApplicationLegacy/Modern, Data Management, Messaging, Integration, AuthenticationLegacy/Modern, Data Management, Messaging, Integration, Authentication
EndEnd--User ComputingUser ComputingEnd User Devices, Secure AccessEnd User Devices, Secure Access
InfrastructureInfrastructureCompute, Storage, Network, SecurityCompute, Storage, Network, Security
Se
rvice O
pe
ration
sS
ervice
Op
eratio
ns
C
ontin
ued
Se
rvice Im
pro
vem
ent
Co
ntinu
ed S
ervice
Imp
rove
me
nt
Se
rvice T
ran
sition
Se
rvice T
ran
sition
VNO
C/VMSD
& M
onito
ring To
olsVNO
C/VMSD
& M
onito
ring To
ols
Se
rvice Strategy
Se
rvice Strategy
S
ervice
De
sign
Se
rvice D
esig
n
Se
rvice D
elivery
Se
rvice D
elivery
Three functional groups aligned with future IT direction Two process groups aligned with ITIL Light and designed for speed and agility
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7 Confidential
IT Infrastructure Organization Journey to the Cloud
Systems Admin
Network Admin
Storage Admin
Network Admin
Storage Admin
Systems Admin
Cloud
Cloud InfraAdmin
Physical
Architects Architects
Specialized technical staff Operate more in silos Less reliance on architects
Broad technical staff Team approach Higher reliance on architects
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2011 VMware Inc. All rights reserved
Confidential
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