IT & Operations Management in Banks

Bilgi Üniversitesi – March 2011

IT & Operations in Banks

CEO IT &

Operations

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• Process Modelling• Business Process Management• Business Process Change Management• Process & Procedures Documentation• Process Improvement Projects• Organizational Fitness• Information Portal Management

ProcessDomain Responsibilities

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• Budgeting• Cost Allocation• Procurement Policies & Rules• Contract Management• SLA Management

Performance ManagementDomain Responsibilities

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• Trade Finance products• Industrialized Credit products • Treasury products • Domestic payments, International payments, • Cheque & Cash • Salary payments, utility payments• Card Operations• ATM, POS & Web Kiosk Monitoring & Maintenance• Fraud Management• Customer Complaint & Request Management

OperationsDomain Responsibilities

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• Construction & Premises• Real Estate• Architectural Design, Implementation & Monitoring • Buildings’ Technical Infrastructure

•Procurement & General Services• Archiving• Procurement & Management on

• Catering• Shuttle• Cleaning• Stationary & Preprinted Forms• Corporate Cars• CIT

FacilityDomain Responsibilities

IT

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• Coordination of Preventive security measures

• Guarding Services ( At least one security guard at each branch)

• CCTV Surveillance

• Maintenance of Emergency and Evacuation plans of all premises

• Alarm Systems

Physical SecurityDomain Responsibilities

IT

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Governance

Body Frequency

IT & Operations Steering Committee 1 / Month

IT & Operations Management Committee 1 / Month

Technology Management Committee 1 / Month

IT Information Security Committee 1 / Month

IT Quality Governance Board 3 / Month

Xxxxxxxxxxxxxx xxxxxxxx

IT & Operations Figures (Yearly)

Year 2009 Year 2010 Year 2011 Budget 2011

Staff XXX XXX XXX XXXDepreciationOpexTotal

StaffDepreciationOpex

IT & Operations Figures (Monthly)

IT & Operations FTE Figures (Monthly)

Plan IT

Do IT

IT

Measure IT

Secure IT

IT Overview

Organization & Governance

Performance Management

Security

Technology & Operations

Organization & Governance

Strategic Planning

Where it all begins…

Organizational Structure

Management Activities

Management Activities

Technical Architecture

Layer 1 2 3 4Development Platform Java .Net

Presentation Layer

Internet Explorer

Google Chrome

Security Layer

Sun Directory

Application Platform Appl A Appl B Appl C Appl D

Application Server MS IIS Weblogic

DBMS Oracle IBM DB2 MS SQL Server

Operating System Linux Unix Windows

ChannelsBranch

Internet

ATM

POS

Xxxxxx

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Xxxxxx

C H A N N E L S

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xxxxxxx xxxxxxx xxxxxxSelf BankingBranch Banking

C U S T O M E R

P R O D U C T SDepositCards

R E F E R E N T I A L S

CIF Fees &Charges

O P E R A T I O N S

ScoringAppraisals

AccountingRegularity Reporting

Financials & ReportingCustomer Contract

Electronic Data Transfer

Clearing & Settlem

ent

Output Generation

EXTERNALPARTIES

D A T A W A R E H O U S E S

Basel II Profitability

Functional Architecture

IT Sucess Criteria

The number of new requests vs the number of Requests Completed by months

IT Requests

# of Ongoing Requests cover all phases(Awaiting BU Approval, Awaiting BU Info or In Analysis, In Dvlp, In UAT)

IT Requests

The 2010 Gartner CIO Survey

Ali KIRVAL - Bilgi Üniversitesi

The 2010 Gartner CIO Survey results

Source : The 2010 Gartner CIO Agenda

The economy places a premium on productivity

Source : The 2010 Gartner CIO Agenda

CIOs will lead today and reposition IT for the future

Source : The 2010 Gartner CIO Agenda

End User Predictions for 2010

By 2012, 20% of businesses will own no IT assets.

By 2012, Facebook will become the hub for social networks integration and Web socialization.

By 2014, most IT business cases will include carbon remediation costs.

Internet marketing will be regulated by 2015, controlling more than $250 billion in Internet marketing spending worldwide.

By 2014, more than three billion of the world’s adult population will be able to transact electronically via mobile and Internet technology.

By 2015, context will be as influential to mobile consumer services and relationships as search engines are to the Web.

By 2013, mobile phones will overtake PCs as the most common Web access device worldwide.

Source : Gartner’s Predicts 2010