IT Management Made Simple with Ipswitch’s WhatsUp Gold

Presented by:

Dennis Wøldike

Agenda

Agenda• Corporate Overview• WhatsUp Gold Solution

– WhatsUp Gold Foundation Platform– WhatsUp Plug-ins– Latest Addition: WhatsUp Gold Event Log Management Suite

• Demo• Q&A

About Ipswitch

Develop easy to use software for: Network Management Secure File Transfer Messaging & Collaboration

100 Million users in over 60 countries

Private U.S. company Founded in 1991 by Roger Greene Profitable since 1991 200 employees worldwide One of a few, non-VC funded companies Over $1.5M to Children’s Charities

Network Management Division

• 19 years in the network management market• 100,000+ networks monitored• Tens of millions+ devices monitored• Completed 2 acquisitions in 2009• Record sales, profitability and profits in 2009• 40% CAGR over last 4 years• Headquartered in Lexington, MA

– Offices in Atlanta, GA; Salt Lake City, UT; San Francisco, CA– International presence : Germany, England, France,

Netherlands, Italy & Japan KK

The Makers of WhatsUp Gold Solutions

WhatsUp Gold Customers

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WhatsUp Gold Product Family

WhatsUp Gold: Foundation Platform

Standard: entry level management

Premium: adds system and application management

Distributed: for larger customers with multiple locations

MSP: for small VARs and Managed Service Providers

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IT Management Platform: WhatsUp Gold

Discover - Map - Monitor - Alert - Report

Reports

Alerts

Monitoring

MapsDiscovery

Real-timegraphs

SMB toEnterprise

Large Business to Enterprise

WhatsUpGold

Standard

WhatsUpGold

Premium

WhatsUpGold

Distributed&

MSP

Small & mediumBusiness (SMB)

Number of

DevicesMonitored

WhatsUp Product Family

Single Site Multi Site MSP

Standardmonitoring

Premiummonitoring

Plug-ins

2500

5000

50000(multiple servers)

WhatsUp Gold Plug-ins

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WhatsUp Plug-ins: Extensible Architecture

WhatsUp Gold: Application, Fault and Performance MonitoringCo

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Flow Monitor & Publisher Network Behavior AnalysisP

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WhatsConnectedLayer 2/3 Discovery & Mapping

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WhatsConfiguredChange & Config Management

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Coming Soon:Vmotion and High Availability (HA) cluster support

WhatsUp WhatsVirtual : Virtual Server Management

• Discover and map VMware ESX and ESXi hosts and their associated guest systems – Understand virtual resources to physical server mapping to increase

operation efficiency

• Monitor accurate utilization and resource consumption metrics through the VMware API to ensure optimal performance

• Get alerted in real-time when utilization on host systems or virtual machines breach thresholds for rapid problem resolution

• Actively control virtual machines ad-hoc or on a scheduled basis using VMware tools (start, stop, suspend, reset…) from the same console

Manage physical and server resources from a single console to quickly identify the root cause of a problem anywhere in your network

WhatsUp WhatsVirtual Capabilities

• Integration with WhatsUp Gold and VMware API– Single discovery of physical and

virtual resources– Single console monitoring for all

infrastructure and applications– Alerting and escalation policies

for rapid problem identification through Alert Center

– Accurate tracking of performance metrics for a cluster or for individual VMs

– VMware Management Actions (reset, shutdown guest, take snapshot, power off, etc)

• Reports• Server performance reporting

including CPU, Memory, Disk and Network Interface utilization metrics

• Virtual machines reports including• Virtual Host Attributes• Virtual Machine Instant CPU

Utilization• Virtual Machine Instant

Memory Utilization• Virtual Machine Instant Disk

Utilization• Virtual Machine Instant

Interface Utilization

Vmotion and HA support coming soon!

Manage Virtualized Servers’ Performance

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Oversee Virtual Machine Performance

Single Console to Manage Applications, Network Devices, Physical & Virtual Resources

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WhatsUp Plug-ins: Extensible Architecture

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Coming Soon: NBAR & CBQoS support

WhatsUp Flow Monitor:Network Traffic Monitoring & Analysis

• Determine exactly which users, applications or hosts are consuming network bandwidth

• Track and resolve network traffic or congestion problems• Ensure critical business applications get the bandwidth they need• Measure bandwidth usage

– Verify ISP providers billing– Plan for spikes in usage to avoid dropped packages or delays

• Secure your network – Identify the introduction of viruses and worms– Detect DOS attacks and other rogue activity directed at your

network

Resolve intermittent network performance problems and ensure QoS (Quality of Service)

WhatsUp Flow Monitor Capabilities

• NetFlow, sFlow, J-Flow and IPFIX support

– Extensive support for switches and routers from Cisco, Juniper, Foundry, Extreme, Enterasys, Packeteer, 3Com and others

• Comprehensive reports– Top protocols, applications,

conversations, senders, receivers, conversation partners, failed connections, domain, country…

– Traffic throughput and usage % information

– 95th Percentile Reporting in Flow Monitor interfaces

• NSEL (NetFlow Security Event Logging) Support– Cisco’s ASA software v8.2

implementation of NetFlow

• Configuration & mgmt– Role-based access to reports– Configuration and management of

flow data retention policies

• Real-time Threshold Based Alerting

– Quickly detect, troubleshoot and resolve traffic bottlenecks and malicious network behavior.

NBAR & CBQoS support, new stacked time graphics coming soon

Interface Traffic Monitoring & Analysis

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Application Traffic Monitoring & Analysis

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Top-X Ressource Usage Analysis (examples)

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Application and Usage Monitoring (examples)

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Network Traffic Troubleshooting (examples)

Real-Time Alerts on Bandwidth Usage Violations

WhatsUp Flow Publisher: Extends Traffic Monitoring into Non Flow-enabled Devices

• Capture raw network traffic and convert it into standard NetFlow v1, v5 or v9 records

• Lightweight agent/collector architecture– Agent captures traffic from any

mirrored switch port, network TAP (Test Access Point) or from Windows servers

– Collector aggregates traffic information across all agents

• Relies on WhatsUp Flow Monitor for advanced reporting & alerting– Seamless integration– Equal visibility across native &

non-native NetFlow records– Access to over 40 flow

management reports via WhatsUp Gold web and mobile access

Extends Flow Monitor to provide network traffic visibility across every network device and segment WITHOUT having to upgrade any hardware

Flow Publisher – Flow Monitoring for Every Network

Server with Flow Publisher agent Installed

TAP

Switch

Switch forwards mirrored traffic to Flow Publisher agent

Agent forwards NetFlow records to Flow Monitor collector

TAP forwards bi-directional traffic to Flow Publisher agent

Server based agent forwards NetFlow records to Flow Monitor collector

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Flow Publisher agent on PC

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WhatsUp Gold and Flow Monitor

collector

Flow Publisher & Flow Monitor Integration

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WhatsUp Plug-ins: Extensible Architecture

WhatsUp Gold: Application, Fault and Performance MonitoringCo

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WhatsConfiguredChange & Config Management

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Automate change and configuration management of network devices

WhatsUp WhatsConfigured: Network Configuration & Change Management

• Automate configuration and change management tasks to eliminate human error– Schedule and execute configuration changes for individual or groups of

network devices to save time

• Enforce reliable policy monitoring whenever a configuration is backed up

• Alert on configuration changes or policy failures and restore a known good configuration as required to minimize downtime

• Compare stored startup or running configuration files to reduce troubleshooting efforts

• Maintain audit trails of all configuration changes to ensure accountability and traceability

Ensure that all network device configurations are accurate and not contributing to network problems

WhatsUp WhatsConfigured Capabilities

Configuration Management– Scheduled backup of running and

startup configurations– Upload of configuration files– Global Search of configuration files– Secure File Storage– Automated task script execution– Support for SSH, Telnet and TFTP– Extensive device support

• Cisco, Juniper, HP, Foundry, Dell and Extreme

Change Management• Policy based monitoring to ensure

compliance with internal standards or federal regulations

• Alerts on configuration change on a monitored device

• Alerts on failure of a scheduled task

• File compare– Manual or automated alerts

• Device Password Change– Single device or bulk

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Automate Configuration Tasks

Compare Stored or Running Configuration Files

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WhatsUp Plug-ins: Extensible Architecture

WhatsUp Gold: Application, Fault and Performance MonitoringCo

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VoIP Monitor – Know your Network Quality

VoIP Server

VoIP EnabledRouter

Firewall

H.323 or SIPSignaling

IP Wide Area Network

Based on Cisco IPSLA protocol Performance monitoring based on Jitter, Latency, Packet Loss ICPIF (Calculated Planning Impairment Factor) and

MOS (Mean Opinion Score) Constant monitoring and alerting on quality loss (MOS) Detailed trend analysis and historic review

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WhatsUp Plug-ins: Extensible Architecture

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WhatsUp WhatsConnected: Full Layer 2/3 Network Discovery & Mapping

• Know exactly what devices are on your network, where they are and how they are related– Simplify troubleshooting tasks by establishing or eliminating device

connectivity as the problem source

• Quickly search and examine how devices are connected to minimize potential conflicts

• Locate “forgotten” hardware to reduce costs• Eliminate manual network documentation tasks to save time• Accurately discover, map and document associations between

physical servers & virtual resources from one console

Stay in continuous control of network topology and network asset information as your network grows or evolves

WhatsUp WhatsConnected Capabilities

• Robust Discovery– Scheduled or ad-hoc– Layer 2/3 and VLAN connectivity– Devices without IP address– Auto-creation of device

dependency chains• Map & Visualize

– Auto-creation of topology maps– Displays both physical and

virtualized infrastructures

• Search– Quickly zero in to find out what’s

connected to what– Built-in tools such as Layer 2

Trace and IP/MAC Finder

• Network Inventory− Asset Inventory (Manufacturer /

Model, Serial Number, Hardware / Software / Firmware Versions, Chassis, Power Supplies / Fans)

− Device Connectivity− Bridge Port Utilization

• Document & Track Changes– Export network maps to

Microsoft Visio, CSV or Excel– Establish an initial baseline and

understand device additions and network design changes over time

Network Topology Views

Document your Network Inventory

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WhatsUp Plug-ins: Extensible Architecture

WhatsUp Gold: Application, Fault and Performance MonitoringCo

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WhatsConfiguredChange & Config Management

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WhatsUp Gold Failover Manager• High Availability Assurance

– Automatic failover capability ensures that a secondary system is always ready to take over if the Primary WhatsUp Gold system in impaired

• Minimized risk of “dark periods”– Protects business operations at all times by maintaining infrastructure

visibility even when the primary monitoring system is down– Maintains integrity of SLA reporting through continuous visibility of

monitored infrastructure and services

• Efficient and highly productive operation– Automation and intelligence ensures that failover can be executed without

human intervention

• Flexible coverage– Failover can protect against impairment to the whole WhatsUp Gold

system or specific components like data collection, alerting, discovery or individual plug-in services

WhatsUp Failover Manager Capabilities

• Data Loss Protection– Shared database to maintain important

historical reporting data

• High Availability – Secondary WhatsUp Gold system

running in standby mode ensures your network will continue to be monitored if your Primary WhatsUp machine goes down or has problems

• Bi-directional Automation– When Primary WhatsUp Gold

fails, Secondary automatically takes control. When Primary comes back on-line, Secondary is placed back in standby mode

• Easy Setup– Installation walks you through a

straight-forward configuration– Management console allows

manual transfer of monitoring responsibilities

Failover Manager – Scenario 1shared DB on secondary system

Failover Manager – Scenario 2shared remote DB

Let’s Review

WhatsUp Gold Differentiators- IT Mgmt Made Simple

• Deploys in a matter of minutes versus weeks or months– Frees up IT personnel time that can be used for critical tasks

• Extensible and complete solution– Organizations can buy the right components to support their business goals

• Monitor network devices, servers and applications with WhatsUp Gold• Discover (layer 2/3) and document a network with WhatsConnected• Automate configuration & change management with WhatsConfigured• Integrated monitoring across physical & virtual resources with WhatsVirtual• Monitor and analyze network traffic with Flow Monitor & Flow Publisher• Failover & High Availability Assurance with WhatsUp Failover Manager

• One pane of glass, one integrated discovery– Track and resolve problems anywhere in your infrastructure

• Web and Mobile Access for flexible monitoring on the go

• Flexible licensing model– Based on servers and workstations – simple, no hidden tech support costs– 19 years of experience, proven products & competitive pricing

WhatsUp Gold History Tour

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2003 : v8Enhanced event mgmt with SNMP v1

2005 : WUG 2006• Performance monitors• Custom actions

Oct 2008 : Application Traffic Visibility with Flow Monitor 1.0& Network QoS measurements with VoIP Monitor

Dec 2008 : Layer 2 Discovery withWhatsConnected 1.0

2009 : v14• New Alert Center• Mobile Access• Linux/Unix monitoring –

SSH• Hardware monitors

Oct 2009 : Change & Config Management WhatsConfigured 1.0

20092007 2010

Dec 2009: Non NetFlow Traffic AnalysisFlow Publisher 1.0

Mar 2010 : • High Availability with

Failover Manager 1.0

• Native VMware API Mgt WhatsVirtual 1.0

2010 : v14.3 Coming soon!

2007: v11• WMI application

monitoring• SQL & Exchange• Web UI rewritten

2008 : v12• New SNMP MIB

Mgmt tools• Plug-ins started

1991 : Simple, up and down mgmt using Ping

2008

2004 : WUG 2005• Initial Web UI• WMI monitoring

WhatsUp Gold v14 Summary

• Web & Mobile Interface– So you can monitor your network

on the go

• Performance & Hardware Monitors

– CPU utilization, interface utilization, memory, latency, temperature, Fan….

• Unix/Linux Monitoring– SSH Monitors and Actions

• Alert Center– Consolidated Alerting &

Notification Management in a Single Console

– Configurable alert/alarm escalation

And our Plug-ins: Flow Monitor, WhatsVirtual, WhatsConfigured…

• WMI Application Monitoring− SQL, Exchange, SQL queries

• Blackout Summary Notifications– Get a report when you are back

detailing what happened while you were away

• Custom Actions– Jscripts, Vbscripts, re-start

• Synthetic Transaction Monitoring– HTTP, HTTPS and FTP– Find problems before real end-users are

impacted

WhatsUp Gold Solution Benefits

• Rapid time to value, extensible architecture, easy to use & install – Discover everything deployed in your network– Receive real-time alerts to ensure rapid response to a network

outage, network traffic bottleneck or a security threat– Simplify troubleshooting tasks thought a unified view and a

single console – Automate administration tasks, from corrective actions to

configuration changes– Custom reports including detailed hardware inventory,

performance, policy compliance, bandwidth usage or audit trails

For you: Scale up or down to fit your customer needs and budgetsEnsure customer satisfaction = more business for your organization

Licensing & Pricing

WhatsUp Gold Licensing & Pricing• WhatsUp Gold & WhatsUp Gold plug-ins functionality

are controlled by your license– When upgrading, or after purchasing an additional plug-in, simply

refresh the license to immediately access all additional functionality --no need to re-install or install anything new

• Our per device pricing model is fair, simple, easy to explain --and easy to budget for!

• Pricing is tiered-base across all editions & for all plug-ins• Up to 25 devices • Up to 100 devices • Up to 300 devices • Up to 500 devices • Up to 1,000 devices • Up to 2,500 devices

WhatsUp Gold Licensing & Pricing cont

• 3 exceptions– Introductory WhatsUp WhatsVirtual Promotion

• US$1,495 until August 15th!

– WhatsUp Flow Publisher

– WhatsUp Flow Monitor price is based on number of sources

• Up to 5 sources • Up to 10 sources • Up to 15 sources • Up to 25 sources • Up to 35 sources • Up to 50 sources • For over 50 sources

Obtaining Information About Your License

Online information available at: www.myipswitch.com

Obtaining Information About Your License cont

Online information available at: www.myipswitch.com

What is offered with our Service Agreement?

• Reception of All Product Updates/Upgrades (including major version releases), free of charge, during the validity of the SA.

• Access to our Post-Sales Technical Support Team– Via e-mail:

http://www.whatsupgold.com/support/technical-support-form.aspx

– Phone Support: +1-678-287-0700 • Monday-Friday: 9am to 6pm US EST

New Addition to the WhatsUp Gold family:

WhatsUp Gold Event Log Management Suite

Log Files are Critical Assets to any Organization

Log files contain a wealth of information to reduce an organization’s exposure to intruders, malware, damage, loss and legal liabilities.

Log data needs to be collected, stored, analyzed and monitored to secure your network or meet and report on regulatory compliance standards like Sarbanes Oxley, Basel II, HIPAA, GLB, FISMA, PCI DSS, NISPOM.

This is a daunting task since log files come from many different sources, in different formats, and in massive volumes.

WhatsUp Gold Event Log Management Suite

Every organization is at a different stage in the log management cycle, and has different needs. This is why the WhatsUp Event Log Management Suite was built using a modular and patented approach.

– Event Alarm: Monitor Windows event & Syslog data and notify in near real-time

– Event Archiver: Automate log collection, clearing, archiving and consolidation for auditing and security purposes

– Event Analyst: Analyze log data and trends and automatically distribute reports to management, security officers, auditors & other stakeholders

– Event Rover: View and mine log data for on-the-fly forensics

WhatsUp Event Log Management Differentiators

• Modular and complete solutions– Organizations can select and buy the right components to support their

business goals– Easily collect, store, zero-in, analyze and report on log data

• Windows EVT and EVTX formats supported– Allows customers to work with both newer & legacy data

• Solutions can be used by IT & non-technical staff– Including auditors and compliance officers– Offers rich out-of-the box reports

• Flexible licensing model– Based on servers and workstations – no hidden technical support costs– 19 years of experience, proven products & competitive pricing– Site licensing available for larger accounts

EVT was used in older Windows versions such as XP, Server 2003 or NT 4.0. Microsoft's shift to the EVTX format in Windows Vista & Windows Server 2008

Event-Based Monitoring with WhatsUp Event Alarm

• Monitor Windows event & Syslog data and notify in near real-time– Immediate problem notification to all key stakeholders– Initiate rapid response processes when you face a

network outage or a security threat– Block offenders and follow established security policies

• Network security personnel can easily integrate Event Alarm notifications into their operational workflows

WhatsUp Event Alarm Capabilities

Log Monitoring• Dual modes of remote and

hosted agent operation• Runs 24/7 as an

unattended service on a Server or Workstation

• Windows events (Application, System, Security, DNS Server, Directory Service, and File Replication Service Logs) & Syslog messages

• Log monitoring history tracking

Alarms & Administration• Recommendations on

commonly audited event types (e.g. new user additions, login failures, etc)

• Intelligent flood control features to prevent false alarms and duplicates

• 100+ predefined alarms• Drag-drop configuration of

alarms and notifications • Customizable notification

times & options

Receive Real-time Notification on Key Events

Automate Log Collection & Archiving with WhatsUp Event Archiver

• Automatically collects and stores log files for compliance reporting and forensics– Eliminates the process of manually “clearing” and

moving log files– Automatically archives log files and backup to comply

with regulatory requirements– Scales to collect & store all the log data that you need

• Reduce time, cost and effort needed to collect and store log files for rapid Return On Investment

WhatsUp Event Archiver Capabilities

Log Collection• Scheduled collection across

systems from one console– Daily/weekly or before a

log is full– Archives logs into EVT

format, comma-delimited text, and Access or ODBC databases

– Compatibility with both Windows EVT and EVTX event logs

• Flexible remote and agent-based collection

• Automatic DB maintenance

Log Storage• Microsoft Access, Microsoft

SQL or Oracle DB support• Multi-year data storage in

compliance with regulatory requirements

• Protects from tampering via cryptographic hashing

• Protects against incomplete import by rolling back changes unless the entire process is completed

• Data filtering to import only chosen events

Automatically Collect and Store Log Files

Analyze & Report with WhatsUp Event Analyst

• Analyze and report on log data – automatically or ad hoc– Ensures compliance with internal policies and regulatory

requirements– Tracking of the file and folder access and deletion – Custom reports for IT personnel, compliance officers and

law enforcement agencies– Gain insight into the effectiveness of network security, user

access management & data protection policies

• Event analyzing and reporting is vital to the health of any network security conscious business of any size

WhatsUp Event Analyst Capabilities

Reports & Administration• Easy to use custom report

designer • Out-of-the-box reports for

network managers, security officers & compliance departments– File and folder access

and deletion crucial for compliance

– Successful & failed attempts , etc

• Automated report distribution

Correlation & Analysis• “Windowing” technology

to view and correlate events from different sources

• Ability to jump to specific dates, sift through logs or scroll them chronologically

• 100+ predefined filters• Advanced filtering based

on past date ranges, event ID or computer look up

Filter, Analyze and Report on Log Files

Mine Log Data with WhatsUp Event Rover

• View and mine log data for on-the-fly forensics– Discover potential security incidents during routine review– Sort and access data quickly for immediate response to an

emergency incident– Minimize human error since security event identifiers have

corresponding descriptions

• Includes *LogRefiner™ and LogHealer™ to work with EVT and EVTX Windows log formats, alert and even repair corrupted log files

*patent pending technology

WhatsUp Event Rover Capabilities

Log Mining & Viewing• Simplified mining of log data

using tree-views• Export of event log data• Maintains log file integrity

during review• EVT & EVTX log handling

capabilities• Critical security incident

discovery• Export grouped event log

data to an HTML report and add custom comments

Mgmt & Administration• Present summary

information upon log opening

• Save frequently used filters to a local database for easy access

• Perform NTFS compression of the local logs database to maximize storage

• Locally cache saved event log information to speed future review

Mine Log Data with WhatsUp Event Rover

WhatsUp Gold Event Log Management Benefits

• Rapid time to value modular approach, easy to use & install – Discover potential security incidents during routine review– Receive real-time alerts to ensure rapid response to a newtork

outage or a security threat– Automatically collect, store and archive log files to simplify IT

management– Custom reports for IT personnel, compliance officers and even law

enforcement agencies– On-the-fly forensics, comprehensive analysis and reports

For you: Offer a modular security log management solution to perfectly fit your customer needs and budgetsPenetrate new markets or new departmentsYour customers can manage and secure their infrastructure with WhatsUp Gold

Questions?

Next Steps

Contact your local partner team at info@infinigate.dk

Learn more about WhatsUp Gold

http://www.whatsupgold.com/whatsnew

Take advantage of WhatsUp Gold free 30-day evaluation!

http://www.whatsupgold.com/download

For additional marketing/pre-sales support & resources

http://wugpartner.ipswitch.com/

Thank You!