it management for the successful enterprise

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 1

IT Management for the Successful Enterprises Ulrich Pfeiffer Chief Technologist EMEA HP Software


HP point of view As a leader, you need a performance system.

It can and should be digitized and automated.

It’s important that its coverage is comprehensive.

And cascaded and connected throughout the organization.

It can continuously improve by featuring best practices from your peers across the professional community.


Still our experience tells us IT can perform better

2/3 fail

Deliver more value Improve project success

What % of IT projects fail?

25% IT

75% users

Improve experience Find and fix outages first

Who identifies IT outages?

40% infrastructure

60% Apps

Manage risk Preempt security attacks

Where do attacks occur?


HP Software for IT Management

IT Performance Suite

HP Performance Systems

Professional Services, Support, Education and Global Partners.

Shared Technologies, Reference Architecture and Implementations

Security Performance Suite

Legal & Compliance Performance Suite

Marketing Performance Suite

The confidence, insight and agility to perform better



Service & Portfolio Management

Cloud & Automation Application Lifecycle Management

HP IT Performance Suite

HP Anywhere for mobilizing the enterprise

Executive Scorecard for instant insights

The power of the portfolio: integrated Solutions

Business Service Management

Monitor, prevent and resolve IT issues

Automate deployment and management of IT & cloud

services

Build high quality applications to meet

business needs

Optimize IT services and portfolio for business

innovation









Key capabilities:

• IT Service Management

• Asset Management

• Universal CMDB & Universal Discovery

• Project & Portfolio Management


HP Service and Portfolio Management

Service and Portfolio Management

Financial and Compliance

Asset Manager

HW, SW, Infrastructure, Applications Universal Discovery

Service Manager

ITIL Practices

Network to Application CI dependency mapping Universal CMDB

Problem Incident Depreciation Configuration Management

Change License

Management Request for

service Maintenance

Demand and Resources

Project & Portfolio Management

Executive Scorecard Continuous improvement


ITSM as a Service

Simplified processes with HP best practices ü Service Desk

ü Incident Management

ü Problem Management

ü Change Management

ü Configuration Management

Leverage HP wealth of ITSM & ITIL experience

Fixed price, quick start Foundation service

HP Service Anywhere

HP SPM – Recent Highlights


HP SPM helps customers

Service and Portfolio Management

Problem Incident Depreciation Configuration Management

Change License

Management Request for

service Maintenance

20% improvement in incident resolution times. Austrian Airlines

80% of all incidents now solved by first level support. Audi AG

96% successful change rate. United Airlines

35% reduction in service support calls. ICIC Bank (India)

19% faster delivery on the top 5 catalog requests. Kelloggs


HP Software for IT Management HP IT Performance Suite

Key capabilities:

• Application Lifecycle Management

• Requirements Management

• Quality and Performance Testing

• Service Virtualization


Cloud & Automation




Application Lifecycle Management


HP Application Lifecycle Management

HP Application Lifecycle Management

Full quality management in a unified platform

Quality Center

Unified with complete traceability from requirements, to development and test

Unified Functional Testing Test more and faster Easy Agile project mgmt

Agile Manager

Service Virtualization

Mobile apps test in the cloud

Mobile Testing Security Testing

Performance Center

Centralize load testing with real-world insights

LoadRunner


HP ALM

Virtualize apps for dev & test Ensure applications are secure Industry’s most widely used load testing solution

Single Platform, Full traceability

For all Applications

Cloud, Web, Mobile

First and Only Unified Testing

Innovative and Patented


HP Agile Manager

Agile project management

User Story management

Defect management

Workspace provisioning

IDE integrations

Development analytics (ALI)

A SaaS solution for Agile

Instant-on service

Regular, incremental releases driven by user feedback

Web-based, intuitive UI

Complements HP ALM/QC

Key Characteristics

HP ALM – Recent Highlights A SaaS-based solution for organizing, planning and executing agile projects


HP ALM helps customers

Reduce cost Reduction in the cost and effort associated with fixing defects by 50%

Minimize business risk of poor Quality Reduction in the number of defects found after deployment by 55%

Increase Quality Efficiency Reduction in the duration of the functional test cycle 65%



Key capabilities:

• Cloud Service Delivery Automation

• Operations, Workflow Orchestration

• Server, Network & Storage Automation

• Dev/Test Automation


Cloud & Automation






HP Cloud & Automation

Cloud & Automation


Cloud Service Automation Hybrid Cloud Controller for SaaS, PaaS, IaaS from local resources to public clouds

Continuous Delivery Automation Full Application provisioning lifecycle Management for the cloud

Datacenter Automation Automate IT tasks and processes, Run book Automation

Cloud Storage Applications Network Middleware Systems


HP Cloud Service Automation 3.2 Highly automated service lifecycle management • Easy-to-use, self-service portal • Multi-tenant catalogues • Application services (SaaS, PaaS, Iaas)

Enterprise-grade management • High availability, security, compliance • Intelligent resource utilization, monitoring

Flexible, open and extensible architecture • Multi-hardware, multi-hypervisor • Out-of-the-box integration with HP products • APIs for third party integration • Openstack support

Cloud management

Open, extensible architecture

Service lifecycle

Traditional Private cloud Managed cloud Public cloud

Consume Create

HP C&A – Recent Highlights


HP Cloud Service Automation helps customers

Reduce service deployment from 4-6

months to minutes

Increase server utilization up to 80%

Save hundreds of man-hours

• Comprehensive, unified management • Open, extensible architecture



Key capabilities:

• Operations Bridge

• Operations Analytics

• Application Performance Management

• Server, Network and Storage Management


Cloud & Automation






e

HP Business Service Management (BSM)

Operational Analytics Actionable intelligence from events, logs, monitoring metrics & topology data


Operations Bridge Consolidated event management and cross domain reporting for hybrid IT environments

Infrastructure Management Comprehensive management of systems, networks and storage

Application Performance Mgmt Manage applications of all types & technologies – cloud, mobile, devOps

Run Time Service Model (RTSM)

Cloud Storage Systems Network Clients Mobile



HP BSM helps customers

Reduce cost Boeing reduced their costs by $1M per year with HP BSM

Minimize business impact when issues happen Florida Blue lowered the time to resolve to problems by 80%

Increase service availability Vodafone reduced downtime by 77%, increased availability to 99.9%


HP Software IT Value Chain






What are the key things that IT must do—and do well?

Plan Build Deliver Run








IT Value Streams based on ITPS Reference Architecture

Strategy to Portfolio Requirement to Deploy

Request to Fulfill Detect to Correct

What are the key things that IT must do—and do well?



Strategy to Portfolio


Blueprint for optimizing the way you manage your IT portfolio and investments to drive business innovation.

• Which applications to retire or renew? • Consensus between the business and IT on priorities. • Accurate visibility into demands, their investments (CapEx/OpEX),

and their expected value.



Requirement to Deploy


Drill down to the components and data needed to define, build, test, and deploy an IT service.

• Improved velocity and quality, requirement related tests, deliver projects on time.

• Save costs by resolving more functional, performance and security defects before release.

• True data on individual service costs, quality, and user feedback



Request to Fulfill


Transition to a service broker model using a single catalog, manage subscriptions, integrate multiple providers.

• Aggregation of catalogs and items delivered by multiple suppliers in one view.

• Accelerated request fulfillment, customizable end user experience.

• E2E service usage monitoring, metering, and chargeback reports.



Detect to Correct


Consolidates IT service operations to enhance visibility, efficiency, proactiveness.

• E2E, bottoms up and top down event, performance, and security monitoring. • Reduction of events through correlation, proactive analyzes. • End to End service visibility mapped into business impact. • Automate remediation and recovery reducing costs and manual work, route to

relevant teams only.



Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct


Blueprint for optimizing the way you manage your IT portfolio and investments to drive business innovation.

Drill down to the components and data needed to define, build, test, and deploy an IT service.

Transition to a service broker model using a single catalog, manage subscriptions, integrate multiple providers.

Consolidates IT service operations to enhance visibility, efficiency, proactiveness.




Cloud & Automation





The power of the portfolio: integrated value streams


Monitor, prevent and resolve IT issues

Automate deployment and management of IT &

cloud services

Build high quality applications to meet

business needs

Optimize IT services and portfolio for business

innovation

it management for the successful enterprise

Technology