IT KNOWLEDGECA Professional Stage - Knowledge Level, ICABTeacher: Mohammad Abdul Matin

Chapter 3Management of IT

Chapter Outline Describe Policies and Management

Processes Efficient Running of IT Systems What is an Asset? Describe IT Asset

Management. What is a Software? How to Control Software

Changes Management of IT Problems Information Technology Management IT Performance Management What is Informn. Security? Management of

IT Security Accounting Software

IT and IT Managers’ Role Managing the accessibility, storage, analysis

and protection of Information using different technologies.

Enabling business processes with the use of technologies.

Establish competitive advantage(s) for the Business through use of Information processing technologies.

Roles of IT Function

Strategies and Competitive Edges

Business Decision Making

Business Processes and Operations

Support Function

Enabler

Strategic Partner

Information Technology Architecture

Technology Platform

Data Resources

Application Portfolio

IT Organization

IT Performance ManagementBudgetary of Financial Performances• Historical Approach– based on past IT costs– do not take market condition, business strategy

and other important factors into account

• Top Down Approach– set by the Management– IT goals consistent with business goals

• Benchmarking Approach– Bases on industry best practices– Follows Technology trends

IT Performance Management Linked to Corporate Strategy

Corp. Vision & Strategy

IT Strategy

IT Aims

Key Performance Indicators (KPIs)

Long term Company Goals and Strategy to Achieve them

Developed to support Corporate Strategy

IT Strategy detailed to specific IT goals

Action oriented measurable performance targets

IT Performance Management Consistent Framework

– Common denominators– Can differ in functional targets based on entirely

different business nature Top Down Approach

– CIO / IT Management develops strategy– Cascaded down to the Business Units

Bottom Up Approach– Integrated from the Balance Score Card and Business

Goals Instrument Related Approach

– Balance Scorecard and other IT-PM solution driven

Information Security Security Objectives– Confidentiality– Integrity– Availability

Sensitive Information– Strategic Plans– Business Operation Information– Financial Information

Types of Security ControlPhysical Security Controls

Lock | Access Control | Fire Protection

Logical Security ControlsAuthentication | Anti Virus | Encryption

Environmental ControlsSecurity Policy | SOP | License | AMC | Warranty

Information System Operating ControlsPerformance | Completion | Accuracy | Backup & Restore

Management of IT Security

•Weaknesses in IT Assets (software) that can allow damage

Vulnerability Management

•Virus, spamming, intrusions, etc.

Threat Management

•Logical security control through passwords, security groups

Trust Management

•Unification of user identity across systems, enhance effective access/security management

Identity Management

•Security logs, audit trails, monitoring against standards

Control, Audit & Monitoring

•Systematic reporting, prioritizing, resolving and analyzing issues and their root causes

Incident Management

Accounting System Core Modules:– Cash Book– General Ledger (GL)– Sales Order & Billing– Accounts Receivables (AR)– Purchase Order & Purchasing– Accounts Payables (AP)– Stock / Inventory– Fixed Asset (FA)

Accounting System Non Core Modules:– Debt Control (typically part of AR)– Electronic Payment Processing– Expenses Management & Budgeting– Inquiries (queries based on different custom

conditions)– Payroll– Reports and MIS– Timesheet– Purchase Requisition– Automatic Bank Reconciliation

Selecting Accounting SoftwareFeature Checklist Ability to drill down to transaction Import or export data with external sources Can generate custom reports Can post batch transactions Strong security Technical support available Historical data with comparability Cost center, profit center accounting Ability to integrate with external applications

Exam Questions Which criterion should be followed in

purchasing an Accounting Software?

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