shaping tomorrow with you

IT expertise that gets you there sooner

Even when the going gets tough

A reputation for delivering business outcomesSince the creation of Fujitsu over 75 years ago, we’ve combined a collaborative approach with the spirit of innovation. By developing long term relationships with our customers, we’ve helped them to shape their use of technology in a way

the society in which they operate.

Today, we apply innovation in practical ways

their IT investments. It’s an approach that is underpinned by our corporate commitment to service excellence, proven technology leadership, comprehensive range of IT solutions and understanding of the business practicalities of IT.

Fujitsu is recognised globally for technology leadership, and on the ground as a pragmatic IT partner with an understanding of business

and economic realities that set the backdrop for IT delivery.

• Service excellenceIt’s in our culture to deliver excellence in everything we do. Fujitsu people are encouraged to go beyond the expected, to help open up new opportunities that create value for our customers.

• Technology leadership We don’t believe in technology for its own sake. We believe its true value lies in enabling practical outcomes. We are committed to using an open, collaborative approach, to make the latest technology work in the best possible way for

our customers – whether that’s within your existing IT infrastructure, through managed services, outsourcing or through the new cloud-based approaches.

• End-to-end capabilitiesOur wide portfolio of products and services ranges from consultancy-based services, through applications and systems integration, to managed services and product solutions. Supported by global expertise and experience, it’s a combination that enables us to address even the most demanding customer requirements.

This unique combination of service excellence, technology leadership and end-to-end capability enables Fujitsu to help you achieve your goals sooner.

Seize newopportunities

Our vision

• We’ve been shaping the future of IT for over 75 years

• We are one of the three largest IT systems, services and products providers

• We employ over 170,000 experts across the globe

• Our end-to-end portfolio is constantly evolving to meet market drivers and to address customers’ present and future needs

• We deliver locally, on a global scale • Our large and continuing investment in R&D and

dedication to innovation ensures we explore every avenue for better customer results

What makes Fujitsu a leader in shaping tomorrow

As new technologies, legislation and economic pressures continue to evolve, the pace of change across both public and private sectors can appear daunting. At Fujitsu, we believe change is a positive force for an agile, flexible organisation. It brings the opportunity to reduce costs and complexity, enable growth and helps to build a sustainable business.

Our vision is ‘shaping tomorrow with you’. With over 170,000 Fujitsu professionals around the world, our goal is to help you address today’s immediate challenges whilst also creating the foundations for your future IT and communications strategy.

Achieve your goals, knowing you

can count on your IT partner

Innovation and service delivery expertise are important criteria when selecting an IT partner. We also believe it’s essential that you select a partner who is prepared to work with you in a spirit of collaboration around shared objectives and outcomes.

An approach based on your outcomesAt Fujitsu, we’re committed to establishing long term relationships with our customers. This is evidenced by the relationships we have successfully built with many large private and public sector organisations – some dating back over 40 years.

We work closely together to understand how best to achieve the desired outcomes, listening carefully,

approach to managing the relationship over time.

Once we have fully understood the objectives, we are fully committed to delivering the required results, combining the extensive knowledge we have from previous projects with a tailored approach that

With more than 170,000 Fujitsu professionals across the world, over 12,500 of them in the UK and Ireland alone, we are able to draw upon a wealth of support expertise.

Our onshore, nearshore and offshore resources, complemented by a global network of delivery centres, provide extensive capability and geographic reach. These resources allow our customers to

scale, while also exploiting local knowledge and responsiveness.

Our Lean approachWe are proud of our Japanese heritage. This heritage has been fundamental in enabling us to adapt Lean techniques, originally applied in a manufacturing environment, to a service-led environment.

Our ‘Sense and Respond’ approach is Fujitsu’s interpretation of Lean, applied in a service-led environment. ‘Sense and Respond’, which is based on the principles of continuous improvement, allows us to strip away everything that’s unnecessary and focus on what really matters. It enables us to look beyond KPIs and SLAs to identify the areas where we can make a real difference. As a result, we can

for your organisation.

A commitment todelivering results

-

Green500 Awards 2010 - Diamond Award

Oracle UK 2010 Partner Awards- Technology Systems Integrator - Partner of the Year

Service excellence

“Fujitsu’s people have a focus on the customer that’s deep in their culture [...] We have invested on both sides to ensure we have built a solid foundation for this relationship, and so it can become a long-term success. There must be a balance between the customer and the provider requirements, and if you want to have a long-term relationship it has to be win-win.” Marcus Claesson, CTO and Head of IT Operations, Electrolux

Innovation with a purposeHarness innovation, create opportunities for growth.

• Over £1.8 billion committed globally to R&D every year

• First worldwide cloud computing partnership with Microsoft for the deployment of Windows Azure across Fujitsu data centres

1. Source: Gartner Inc. ‘Magic Quadrant for Help Desk Outsourcing, Europe’: Gianluca Tramacere, Claudio Da Rold, Frank Ridder, 27 July 2010

• Fujitsu placed in the Gartner Magic Quadrant reports on Help Desk Outsourcing Europe1, and Desktop Outsourcing Europe2. Both reports are available for download from Fujitsu.com/uk

• Pioneers in the use of eco-friendly biodegradable plastic in notebook computers.

2. Source: Gartner Inc. ‘Magic Quadrant for Desktop Outsourcing, Europe’: Frank Ridder, Gianluca Tramacere, Claudio Da Rold, 20 July 2010

At the forefront of innovation

A culture of creativityThe Fujitsu culture embraces and values the concept of innovation, to address our customers’ requirements to improve the everyday lives of people around the world. Our employees are encouraged to explore the

achieved by Fujitsu over the past 75 years.

• 1935 - First ‘step by step’ automatic telephone switching system in Japan

• 1954 -

• 1968 - Fujitsu Laboratories established

• 1974 - First mainframe based on virtual machine architecture

• 1992 -

• 1994 - First multiplayer game played over a network

• 2003 - Authentication

• 2005

• 2009 - as a Service offering

• 2010 - First zero watt PC and server

Leading in the cloudWe envisage a world where IT will ‘just work’ in the same way as switching on a light. Fujitsu already provides enterprise-class cloud computing services to

way of delivering secure, reliable and high performance IT. Working with partners, including Microsoft and salesforce.com, we have pioneered new ways of using proven accredited service process to deliver end-to-end cloud solutions.

Helping your people to manage changeFujitsu has always been at the forefront of new ways of enabling organisations to plan their technology roadmaps. For example, our Futurescape innovation tool is currently helping customers with strategic planning by providing highly intuitive visualisation techniques to analyse their current situation and where they want their organisation to be in the future. Futurescape helps to align the organisation behind the concept of

actions required to achieve them.

Technology leadership

A complete roadmap for tomorrowBring it all together, deliver better outcomes

for your business.

From consultancy through to applications to end user devices, networks and servers, Fujitsu is able to deliver services and solutions across a full range of IT capability. Fujitsu achieves its customers’ desired business outcomes by combining this service and solution knowledge with strong partner relationships and expertise in system integration and service management.

A proud heritage in both telecoms and ITFujitsu was founded as a telecommunications company, and from the early years has been the driving force in IT throughout Japan and Europe. Today, Fujitsu can claim to be the only major provider with its roots in both telecommunications and IT solutions. We provide services to UK organisations which touch the lives of the UK population every day and supply over 8 million broadband lines, making us the largest supplier of broadband access solutions. We are also a key supplier to BT’s 21CN programme, delivering broadband connectivity across the UK. This expertise enables our customers to exploit cloud and other emerging technologies, alongside established IT practices.

Working with partners To complement our own capability, Fujitsu also operates long-term strategic relationships with a wide range of industry-leading providers, such as Microsoft, Cisco, EMC, NetApp, VMWare, Oracle, SAP, salesforce.com and BMC. Through these partnerships, we are used to working as part of a multi-agency team to address complex, large scale customer requirements.

Fujitsu brought consulting, applications services and infrastructure services together for Bolton Council.

Outsourcing was clearly the way ahead. Bolton Council selected Fujitsu to provide IT support, maintenance and management services across the Council’s infrastructure.

The results have been so positive that Bolton Council extended the managed services contract with Fujitsu for an additional three years.

• 10 to 15% cost saving • Customer contact centre handles more calls with fewer staff • Greater capacity for innovation and

practices • Staff numbers reduced by 30%, further boosting

value point of view, the contract with Fujitsu is excellent, providing a comprehensive range of services that enable the council to operate more

services to the people of Bolton.”

& Deputy Chief Executive - Bolton Council

End-to-end capabilities

Consulting Fujitsu works with customers to identify their most important business challenges. Then we help to design the programmes of work that will enable IT to empower the processes, people and technology in delivering positive outcomes and greater value. Customers know they can rely on our consulting:

• We provide consulting services to many of the UK’s largest organisations

• needs of a wide range of market sectors

• We have the ability to take account of global requirements, backed up by in-depth local knowledge

• We can call on the qualities of 170,000 Fujitsu professionals to ensure that the solution is seamless and effective

Applications ServicesWe work with customers to deliver innovative new models that automate business processes and information. With our insights and expertise, applications are transformed into ways of helping

whilst reducing costs and increasing security. We have a long and successful track record in delivering applications services:

• • The world’s biggest Service-now.com roll-out• Maximum score in SAP alliance partnerships from

Forrester Research• The UK’s largest Oracle practice, the UK’s largest

Microsoft SharePoint practice and a leading Microsoft Global Alliance Partner

• Winner of Oracle’s Technology System Integrator Partner of the Year 2010

Dynamic InfrastructureFujitsu’s Dynamic Infrastructure services give customers

their business, while reducing costs and carbon footprint and increasing user satisfaction. Our collaborative work

and more easily and are capable of quickly adapting to change in the future. Meanwhile, our bespoke managed network services ensure constant network availability and performance with minimised risk and maximised security. Our credentials are second-to-none:

• Being awarded the UK’s biggest ever desktop and thin client contract

• 50 data centres worldwide, including 13 strategic mega-data centres

• •

Infrastructure-as-a-Service offering• Over 250 Software as a Service (SaaS)

implementations – more than any other ICT company• 70% of the UK’s broadband network is built on

Fujitsu infrastructure• Pioneering Green products for over 20 years

End-to-end capabilities

“Without the people you cannot deliver. The technology may be fantastic but it’s the people that make it work and Fujitsu has, since the beginning of the relationship, brought in some very good people, locally, to help us do that.”

Mario Devargas, IT Director, Bolton Council

the way you deliver service.

Enabling business growth

For private sector companies, IT investment needs to

opening up new channels for business. Fujitsu has a 40 year track record of helping businesses address both these objectives.

Transforming the way businesses reach customersFujitsu’s services and solutions touch the lives of 99% of the UK and Ireland population, from enabling airline bookings and phone networks through to banking transactions, high street and online shopping and much more besides, helping millions of people in their daily lives. Within the retail sector, Fujitsu has worked with more than 130 retailers in 52 countries, delivering service across 82,000 stores worldwide.

Private sector highlights• By taking over the management of Scottish Water

’s

desktop, servers and service desk, Fujitsu helped cut its IT costs by 20%.

• A Fujitsu service desk running the latest SaaS software delivers the necessary technical help for Centrica

to support 16 million households and 925,000 businesses across the UK.

• An Post’s Staff Remuneration and Administration Management System (STREAMS) is a bespoke, mission-critical application developed by Fujitsu as a reliable, scalable client server system using Microsoft technologies.

• Marks & Spencer depend on Fujitsu to keep the IT for 15,000 points of sale in over 600 stores operating at a high level of availability throughout the year but especially at peak trading during the Christmas period.

“Fujitsu understands our business and can provide excellent input into any decisions we make. It also brings its experience of the telecommunications markets, which is very useful as we’re not like most high street retailers. As a result, Fujitsu’s already half-way there whenever we discuss any new ideas.” Mr. Andy White – Service Manager, Orange – UK

Case studies

Private sector

O2 Ireland decided to open a new channel to market by establishing the country’s first Mobile Virtual Network (MVNE). Fujitsu designed, built and managed a robust and scalable solution, resulting in a significant new revenue stream for O2.

Electrolux asked Fujitsu to provide an end-to-end managed IT service across Europe, including Russia. The service included desktops, service desk, networks and on-site support, as well as a remote backup system operated from Fujitsu’s data centre in Finland. As well as reducing costs and minimis-ing downtime, the service desk now provides a single point of contact for 24/7 support to 33 countries in 14 languages.

Fujitsu developed and manages ATOC ’s Rail Journey Information Service (RJIS). RJIS has two distinct functions. Firstly, it enables the nation’s Train Operating Companies and other retailers of train tickets to access consolidated timeta-ble and fares information covering all train services for use in ticket issuing and information systems. As a second, but equally important outcome, it enables 40 million passengers every year to collect their tickets on departure through the provision of a central validation database.

Achieve targeted savings,maintain citizen service.

Touching lives

Fujitsu has been working with the public sector for over 40 years to develop and continually improve the services used every day by citizens across the UK and Ireland.

Our services and technology support critical public sector organisations at national, local, regional and devolved levels, enabling the cost-effective provision of citizen services, and touch millions of citizens throughout their

Shared Services One of the most important step changes for the public sector is the acceptance of the value of Shared

consistently and proactively across all services and is a key contributor to tackling budget pressures.

G-Cloud

other departments on developing the government’s G-Cloud initiative. These cloud-hosted services

infrastructure, delivering services at much lower cost on a pay-per-use basis. As part of the Aspire partnership that delivers IT services into HM Revenue and Customs (HMRC), Fujitsu has also developed a private cloud computing service for HMRC known as S4, which capitalises on the existing Infrastructure as a Service (IaaS) model and delivers cost saving opportunities and

As part of its ICT Strategy, the government also introduced the concept of an Apps Store, designed to help Independent Software Vendors (ISVs) offer and

of money or time on a new hosting platform. Fujitsu’s Secure Infrastructure & Platform as a Service Cloud is in place to enable this, and we are currently working with ISVs on developing their offerings.

Public Sector Desktops Fujitsu manages over 500,000 desktops across UK government, with customers including the Cabinet

Cafcass. As the largest provider of desktop services to government, we can deliver a low risk, proven approach to transitioning your services to a desktop managed service environment. We can also offer considerable savings on procurement through established public sector frameworks, including Desktop21 and Flex.

sector, Fujitsu’s analysis provides the strong evidence base we need to ask

with the wider community about the choices that need to be made” Gill Steward, Corporate Director for Communities,

Cornwall Council

Public sector

Fujitsu deployed a new CRM solution for Newport City Counciltimes decreased while improved process automation released staff to focus on other high value activities.

An Garda Síochána (AGS), Ireland’s national police service wanted help to reduce road fatalities and accidents. Fujitsu incorporated numerous connected technologies in a new system that has helped reduce

The Northern Ireland Courts Service needed to modernise its applications and improve its data exchange. Fujitsu designed and implemented a scalable solution to standardise and automate

and productivity.

Project SYNERGY, an MOD Urgent Operational Requirement, provided a comprehensive deployed communications infrastructure in support of all coalition and UK forces in Iraq. The service was managed in the Theatre entirely by Fujitsu personnel and allowed valuable military manpower to be deployed elsewhere. Fujitsu people were so dedicated to SYNERGY (often working longer than a military tour of duty) that 90 employees were awarded campaign medals for their service.

Cornwall County Council wanted to discover who was using its libraries, what factors affected library usage, and what the demand might be for new library services. Fujitsu analysed Cornwall’s existing library usage data together with MOSAIC demographic data. This analysis and consulting approach provided new insights into customer service usage and gave Cornwall the actionable evidence it had needed to make outcome-based decisions. 10% of cost savings and opportunities to increase customer uptake of services by 20% have

Public sector

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Copyright © Fujitsu Services Ltd 2011. All rights reserved. No part of this document may be reproduced, stored or transmitted in any form without prior written permission of Fujitsu Services Ltd. Fujitsu Services Ltd endeavours to ensure that the information in this document is correct and fairly stated, but does not accept liability for any errors or omissions. Fujitsu Services Limited registered in England number 96056, 22 Baker Street, London W1U 3BW.

Contact us on: Tel: +44 (0) 870 242 7998 Email: askfujitsu@uk.fujitsu.com Web: uk.fujitsu.com

Take on tomorrow

Fujitsu is developing technologies that are already changing the lives of millions of people around the world, such as the use of biometric technology in the healthcare sector, the introduction of palm vein authentication systems and the development of new robotic techniques for manufacturing applications.

More recently we have led the introduction of secure, enterprise-class cloud-based services, enabling large organisations to

In addition, our work on thin client technology has allowed more and more companies to embrace home and remote working, secure in the knowledge that data is held in a central repository and can readily be accessed by others.

Fujitsu leads the thinking around new ways of delivering IT. This involves greater focus on information, connectivity, speed of change and the increasingly dynamic nature of IT solutions, supported by subscription service models delivered ‘on demand’.

of the customer.

These exciting developments are creating change, not just responding to it.

Our commitment is to work with you to realise the full potential of technology in your organisation, to help you address the

through to supporting sustainability and growth.

shaping tomorrow with you

The future

In our view, information technology isn’t just a driver of greater efficiency: it’s now a proactive force for change, helping organisations identify and seize new opportunities.