A better way to make IT work for your

business!

New York | New Jersey | Global NOC | Data Center

877.835.4823 info@itbd.net

Presentation Agenda

Overview of ITBD

Services offered

Packages offered

Acquired Certifications

Partners, Verticals, Clients

Customer benefits

Why ITBD?

What’s next ?

Business Overview

Established in 1998

Boutique, full service IT consulting firm

24 x 7 x 365 Live Support

Locations:

HQ in New York City

New Jersey

Global NOC

Data Center, Long Island

All Certified Engineers

Global client base

Our Certifications

CompTIA

• CompTIA: A+

• CompTIA: Linux+

• CompTIA: Network+

• CompTIA: Server+

• CompTIA: Security+

Microsoft

• MCTS: Microsoft Certified Technology Specialist

• MCITP: Microsoft Certified IT Professional

• MCSE: Microsoft Certified Systems Engineer

• MCSA: Microsoft Certified System Administrator

Virtualization/

Storage

• VMware

• VSP

• VCP

• VTSP

• Citrix

• CCEE

• CCIA

• CCA

• Microsoft

• MCTS

• Storage

• EMC

• HP

• Dell EqualLogic

Cisco

• CCNA: Certified Network Associate

• CCNP: Certified Network Professional

• CCDA: Certified Design Associate

• CCDP: Certified Design Professional

• CCIP: Certified Internetwork Professional

• CCIE: Certified Internetwork Expert

• CCVP: Certified Voice Professional

CW

• CWTS (Certified Wireless Technology Specialist)

• CWNA (Certified Wireless Network Administrator)

• CWSP (Certified Wireless Security Professional)

• CWNE (Certified Wireless Network Expert)

Our Partners

Our Service Offerings

Enterprise ServicesOnsite Services

Remote Services (24/7)

Proactive Technology Management (PTM) Services

Network Operations Center (NOC) Services

Data Center ServicesCloud Computing

Disaster Recovery/Business Continuity Services

Online Backup

Co-location Service

Managed Service Provider (MSP) Services24x7x365 NOC Services customized for MSPs

Development ServicesApplication Development

Website Design

Packages

SERVICE MONITOR

IT

MONITOR &

MAINTAIN

IT

MONITOR &

REMOTELY

MAINTAIN

IT

MONITOR &

COMPLETELY

MANAGE

IT24/7 Monitoring & Alerting - servers &

network devices . . . .

Monthly Account Management

Meetings. . . .

Ticketing System & Web Portal . . . .

Monthly Service Reports . . . .

Pro-active Maintenance –

servers/desktops/network devices. . .

Monthly Maintenance . . .

Quarterly IT Audits . . .

Asset & Inventory . . .

Unlimited Remote Support –

servers/desktops/network devices . .

Managed Backups .

CTO Services .

Unlimited Onsite Support -

servers/desktops/network devices .

Verticals

Healthcare/Pharmaceuticals

Technology

Education/Government

Financial Services/Equity/Hedge

Funds

Manufacturing

Hospitality/Services

Advertising/Marketing/PR

Non-profit

Staffing

Customer Benefits

Risk Reduction – established stable company

Customer-centric & proactive approach

Accountability

Rapid response

Certified engineering team

24 x 7 x 365 remote & onsite support

24 x 7 x 365 remote network monitoring

Enterprise Solutions implementation experts

What you can expect from ITBD

Strategic approach to align IT with business objectives

24x7x365 Monitoring, maintenance & support

Fewer recurring incidents = Reduced costs

Proactive administration versus reactive

Monthly/Quarterly IT review meeting

Consistently updated documentation

Industry standard best practices

Dedicated Engineering team

Strategic Account Manager

Change control process

Network Transparency

Partner Portal

Service Process - Issue & Project Mgt.

• Process Flow & Definitions

• Reporting

• Tracking

• Escalation

• Resolution

• Quality Assurance

Platform Stabilization

• Proactive Maintenance

• Change Control

• Security

• Monitoring & Notification

• User Policies & Education

Customer Relationship Management (CRM)

• Account Management Roles & Responsibilities

• Regularly scheduled client visits

• Periodic Satisfaction Surveys –Results analysis and corrective measures implementation

• Project Management

Our Customer Service Model

Too good to be true?

Their knowledgeable staff is always

willing and able to help us, no matter

the time or day. It has been a pleasure

working with such a professional

team. - Premier Event Space Chain,

NYCIT By Design negotiated the

hardware and software for our

network, they reduced our

overall cost structure and now

provide all of our tech support.

- Large Non Profit, NYC

IT by Design’s quick and steadfast response, in the

time of an unforeseen technology

emergency, helped maintain our network

infrastructure and minimized downtime. Their

ongoing support and advanced training methods

have been beneficial in building and upgrading our

IT resources. - Prominent Marketing Group, NYC

They always produce top

quality work. - Recognized

Restaurant Chain, NYC

A pleasure to work with and

very responsive to our

needs. - Distinguished

Hedge Fund, NYC

Two Thumbs Up! Kam and

the ITBD staff’s service

knocked me into sobriety. A

winner any way you slice it.

- Renowned Event

Planning Group, NYC