it and teleco trends in ireland

Research, Connect, Answer�

iPredict2007 Briefing

Business and Consumer Research

in a Converging Digital World.

Oisín Byrne

Managing Director

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Inspired by the Connected Digital World

Experts in Technology, Media and Telecoms

� Through research, we provide knowledge unique to the specific needs of each client.

�We connect organisations to share best practices and develop peer groups and personal networks.

�We answer the needs of each client with cost effective, flexible and unique solutions.


2007 iReach Initiatives

� Board of IT Excellence� 4 Face to Face and 6 Web based events� Research based Peer Group� Post event Poll

� Showcase Events� The Digital Consumer (April)� Convergence and Content (June)� IT as a Service and Utility Computing (November)

� Analyst Briefings� iView Briefing Centre and Usability Labs


Best Practice Benchmarking

� Cost of IT Benchmark� IT Budget Allocation Analysis

� Cost of Telecom Benchmark� Telecom Spend Analysis

� Business Continuity/DR Benchmark� BCS/DR Health Check and Analysis

� Risk Management Benchmark� Risk and Compliance Health Check

� Service Delivery Benchmark� Measure Customer Service and Analysis� Managed Services and Outsourcing SLA�s


iReach Research Services

Some of our research services include:

� New Product Development� Brand and Advertising research� Strategy Development and validation� Partner Content Portals and Whitepapers� Customer Satisfaction research� IT and Telecom Spends and Trends� Market and Industry Vertical Segmentation� In-house Viewing Facilities and Usability Labs� Analyst Briefings and Event Facilitation


Survey Methodology

� iReach interviewed 2000 Consumers� Mobile Phone usage� Broadband usage� PC Usage� Attitudes to technology� Adoption of new services

� iReach interviewed 250 IT executives� Government� Manufacturing� Financial Services� Retail & Wholesale� Business Services


www.iPredict2007.com

� CIO Priorities shift to Business Issues� Telecoms Cost Pressures intensify� Convergence is Convenience� Risk Management Investment� Infrastructure Investment to Surge� Software Growth slowing� Managed Services maturing fast� Spend Breakdown

http://www.iPredict2007.com


Shifting CIO IT Spend Priorities

1. Improved Support to Business Projects 2.2. Operational Costs Reduction 4.3. Projects to Increase Sales or Revenues 5.

4. New HW/SW Infrastructure Projects 3.5. New Risk Man/Security Investments 6.

6. Staff alignment with Business -

2006 2007


CIO Telecoms Spend Priorities

� Cost Reduction Priority for CIO�s� Line item on overall IT budget� Fixed Line and Data� Mobile Services (mainly Voice)

� IP Telephony/VoIP slow and steady� Stability is now Centre Stage� WAN and LAN investment continues to grow� Strong growth in Mobility Applications� PDA�s, SmartPhones and Wi-Fi


Convergence is Convenience

� Sales Message for 2007� Many variants across IT and Telecoms

� IP to enable new solutions� Warm DR, Online Backup and Storage Solutions� Managed Services

� Confusion of benefits� Convenience then costs, but 37% are unsure

� Perceived pitfalls to Convergence� Security � Quality of Service


Enterprise Risk Management


Enterprise Risk Architecture


Spend on Risk Management to surge

� 88% have Risk Management Strategies� Risk Management Projects� 38% to invest in Operational Risk projects� 30% to invest in IT Risk management projects� 8% to invest on Data Risk management and DR

� Very high awareness of Legislation� Growth of Compliance Solutions� Health and Safety� Supply Chain� Waste Management


Infrastructure investment grows

� Accelerated growth in 2007� 52% to spend more on Desktops/Laptops� 40% to spend more on Storage� 31% to spend more on Servers

� Growth in units and revenues� Microsoft dominates OS Infrastructure� Cisco dominates Network Infrastructure� Dell, HP and Lenovo/IBM �1, 2, 3�� Across Desktop, Server and Storage


Slowing Software Growth

� Enterprise Software licenses sluggish�Shrinking at High End

� Strong growth in Security spend�Integrated Solutions

� Infrastructure Software growing�Business Intelligence�Content Management and Reporting �Database and Doc Management�Data Infrastructure Management

� Software as a Service


Enterprise SW � Market Share

20%

25%

15% 16%

0.3%

13%

9%

2%

0%

5%

10%

15%

20%

25%

30%

Sage Oracle SAP IBM SaaS Other MS wnd


Managed Services maturing fast

� Competitive Marketplace� Wide range of offerings and suppliers� Tactical not Strategic� Standard IT �tool�� Cost is main benefit� Skills Gaps and Resources

� New offerings emerging in 2007� Security Services� Hot/Warm Site DR� Storage and Data Solutions


IT and Telecom spend in Ireland

�2,010

�1,290

�850

�1,190

�414

�817

Mobile Fixed Vocie Fixed Data

Hardware Software Services


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