it alerting + ayehu: bridging alerting and remediation for even faster service restoration
TRANSCRIPT
Bridging Alerting and Remediation for Even Faster Service Restoration
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Guy NadiviDirector, Business Development
Peter LeeDirector, Professional Services
Todays Webinar is Presented by:Vincent Geffray Senior Director of Product MarketingManager
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What Happens When Things Go Wrong With IT ? Frustrated UsersEmployee Productivity Revenue LossBad publicity, Brand DamageCustomer/user frustration
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Whats The Cost of IT Downtime to Your Business?
Ponemon Institute study shows that the average cost of downtime is $8,900 per minuteWhich is more than$500,000 per hour
When IT issues strike, your teams need to restore services as quickly as possible.
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Basic Incident Life CycleThis can take hours.
Resolving Incidents Even Faster
+Bridging IT Alerting and IT Process Automation for even faster incident Resolution
How IT Alerting Helps?
IT Incident Response TeamStakeholders
Frustrated Impacted Customers
Targeted call/notificationMulti-modal notifications Rules-based escalation On-call scheduling 1-click conferencingSecure messaging Auditing & reportingSelf-service scheduling
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Why Do IT Organizations Use IT Alerting ?
Time to engage your IT experts by 75% MTTR by 30% Inbound call volumes by 70% Alert fatigue TCO IT costs
ITalerting.comEnterprise-Grade IT Alerting, All-Inclusive
Everbridge is leveraging its very widely used and proven critical communications platform to enable you to shorten the time to respond to critical assets at a lower cost than most alternativesautomated, multi-modal notifications rules-based escalation 1-click conferencing on-call scheduling secure messaging auditing & reporting
How Can Automating Remediation Help?
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Why are IT Organizations Automating Remediation?
People dont scale very well
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Automated Remediation Flow Illustrated
Alert
Open
Take ActionAutomated RemediationNotification (#1)Notification (#2)Contact
UpdateCloseClose
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What Else Can eyeShare + IT Alerting Do?Application / Service / Process / Server RestartsLow Disk Space RemediationSecurity Breaches
Automated
Remediation
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Integrating with Your Infrastructure
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Live Demo!
NOTE:To change the image on this slide, select the picture and delete it. Then click the Pictures icon in the placeholder to insert your own image.
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Questions?
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Thank You!
Guy Nadivi & Peter [email protected]
Vincent Geffray [email protected] www.italerting.com
NOTE:To change the image on this slide, select the picture and delete it. Then click the Pictures icon in the placeholder to insert your own image.
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