istreet solutions where performance is measured by results
TRANSCRIPT
iStreet Solutions Where Performance is
Measured By Results
iStreet Hosted Solutions
“Application Hosting is a service that delivers
enterprise solutions, technology and support
across a network, hosted in a professionally
managed environment.”
When is Hosting Appropriate?
Need to “go live” as quickly as possible Need improved cost/performance of IT dollars Looking for a lower Total Cost of Ownership
architecture Having trouble hiring and/or retaining IT
professionals Want to avoid extensive, up-front capital outlays Want greater satisfaction with/optimization of their
entire ERP solution
Our Company
Offices in Irvine, CA and Roseville, CA
Enterprise datacenter in West Sacramento
Certified by SAP since 2005 Primary Focus
– SAP Solutions– Managed Services– Infrastructure– Disaster Recovery
Management Team with over 40 years combined SAP experience
SAP SupportFunctional / Technical
InfrastructureOS / DB / HW / Telco
Partner / CustomerMonitors
& Manages
iStreetMonitors
& Manages
SAP OperationsBasis (R/3)
Implement - Operate - MaintainImplement - Operate - MaintainImplement - Operate - MaintainImplement - Operate - Maintain
iStreet’s Core Competencies
Our SAP Status
December 2007, 2009– Recertified by SAP Hosting
November 2005 – iStreet is certified as an
SAP Hosting Partner– 1 of only a few select companies in the US
to meet SAP’s rigorous standards. Oct 2005
– Onsite Audit by team from SAP AG, Germany
Our Value Proposition
iStreet Hosted Solutions:– Reduce time-to-market– Lower Total Cost of Ownership (TCO)
Industry analysts estimate 20-50% savings on cost/user/month
– Free up IT resources for value-add projects– Reduce risk during project implementation – Provide scalable, flexible solutions that are easily
adapted to changing requirements– Reduce employee training at startup
The iStreet Offering
In concert with SAP service providers and integrators.
iStreet SolutionsOngoing SAP Infrastructure Outsourcing
iStreet Solutions SAP Outsourcing Basic
Basic provides the first building block of the iStreet Solutions Suite. Cost effective with all the basic services including 24x7 availability of SAP ERP landscapes. Designed to meet the budget requirements of smaller SAP projects with a high reliability and focus on a stable system. SAP Hosting Basic is fully scalable as your needs and requirements grow.
iStreet Solutions SAP Outsourcing Standard
Standard provides the addition of high performance and scalable components. With client needs anticipated to grow rapidly but cost containment still key, Standard grows as your needs grow. A hosted domain is formed so the building blocks of growth are available and easily added as necessary.
iStreet Solutions SAP Outsourcing Performance
Performance is for clients with complex requirements who demand the highest performance in terms of availability and response time. High user numbers require management capabilities to include application and process monitoring. Business continuity is a strong consideration of organizations requiring a Performance solution.
iStreet SolutionsOngoing SAP Infrastructure Outsourcing
iStreet Solutions Remote Management
Remote Management is for current SAP customers who desire to restructure the support of there SAP system environment. The services extend any of the iStreet Solutions SAP Hosting services to your site. A duplication of the hosted model is formed on your site as needed using the same high performance standards of our hosted services.
iStreet Solutions Remote Basis and DBA
If BASIS support is what you need, our experienced BASIS team can augment your staff from our remote data center. Our database expertise extends to DB2, Oracle, MS SQL, and MaxDB so all your needs are covered.
iStreet SolutionsSAP Implementation & Upgrade Support
Project Management Database Networking Security Backups Testing and QA Configuration and change management Performance Tuning
SAP Application ManagementFuctional / Technical
iStreet’s Support Structure
Infrastructure ManagementOS / DB / HW / Telco
SAP implementation or upgrade:
Implementation
RemoteManagement BASISDBA
SAP Hosted OperationsBasis
Implement - Operate - MaintainImplement - Operate - Maintain
HostingBasicStandard Performance
Pre Go-Live Post Go-Live
Typical SAP Landscape
Outsourcing Deliverable #1
Implementation Tasks – Pre and Post Go Live
iStreetClient
(or AMS)
Project Management for Migration to Hosted Environment
R
Account Management and Support Leads
R
SAP Application RDatabase Software RServer Platforms RSecurity – Operating System RSecurity – Networking RNetworking RStorage and Backups RTesting and Quality Assurance RCut-Over to Hosted Environment R
Key:R = Responsible PartyC = Consulted Party
Outsourcing Deliverable #2
Support Tasks – Pre and Post Go Live
iStreet
Client(or
AMS)Account Management and Support R
Configuration and Change Management
R
Client Connectivity RHardware ROperating Systems RSecurity – Operating System RSecurity – Networking RSecurity – Facilities RNetworking RStorage and Backups R
Key:R = Responsible PartyC = Consulted Party
Outsourcing Deliverable #3
SAP Support Tasks – Post Go Live (Integrator performs Pre Go Live)
iStreetClient
(or AMS)
Help Desk RPerform Transports RBasic Security Administration RSAPGUI Distribution RSAP Job Scheduling Services (excludes externally scheduled jobs)
R
SAP Support (OSS) Management (Problem analysis and resolution)
R
Output Management RDatabase Software RProblem Resolutions R/C R/CInstance and Client Maintenance RPatches RPerformance Tuning RMonthly System Review R
Key:R = Responsible PartyC = Consulted Party
SAP Monitoring
Database Monitoring
Availability, Health, Utilization
Infrastructure
Data Center Tour
The Heart of iStreet
Data Center ComplianceStatement on Auditing Standards No. 70 Type II (SAS 70 Type II)
Data center in Sacramento, CA is compliant with the American Institute of Certified Public Accountants’ (AICPA) publication on SAS 70 auditing standards included in both the AICPA professional standards and in the Public Company Oversight Accounting Board (PCAOB) professional standards.
Allows qualified customers to assess internal controls over financial reporting in accordance with Section 404 of The 2002Sarbanes-Oxley Act and with the PCAOB’s auditing standards.
Powerful !
Redundant Power 1.2 Megawatt
Generator Dual Feed
Distribution to the Rack
Secure !
24x7 monitoring and surveillance
Multi-level access – Key Fob– Biometric hand scan– PIN– Mantrap– Key access to cages
Robust !
3-level cabling Custom cages and
cabinets Vast Data & Telco
Interconnect– Level 3
Communications– N. California Hub
You concentrate on your business.We’ll concentrate on your SAP
infrastructure.
For more information contact:
877-595-8479
Or your local SAP Account Executive