Oracle iStore and Quoting Features Summary

Oracle iStore is the e-commerce application that provides a personalized, comprehensive and cost-effective Internet sales channel. iStore is a key component of the Oracle Customer Relationship Management solution, an integrated suite that drives profitable customer interactions

Oracle iStore enables the creation and maintenance of sophisticated Web stores that

leverage the power of the Oracle Database and integrate fully with other Oracle

applications to provide a complete e-commerce presence.

iStore Overview

Oracle iStore Key Capabilities

iStore offers a complete set of core e-commerce functions for B2B and B2C e-commerce.

iStore has deep integration with other Oracle Products and many reference accounts. Clients find that this has eliminated redundant data by enabling single product, customer and order databases, lowered there Total cost of ownership and enabled them to support multichannel customer experiences

Oracle B2B customers have been able to offer online configuration of products with quoting , because of iStore capability to integrate with Oracle Configurator, advanced pricing and quoting applications

iStore can be deployed rapidly, and at a lower implementation cost with out-of-the box features and templates.

Webanalytics are included in iStore, and not separate purchase for the tool is needed. This enables the user to track customer usage behavior across the online store

Oracle Quoting

Oracle Quoting integrates quote creation directly into your sales process. By allowing your quotes to be delivered faster, more accurate and in compliance, Oracle Quoting helps increase the speed and efficiency of your sales process. It does this through the following capabilities.

o Integration with the sales opportunity to provide a seamless information transfer.

o A robust set of product selection, configuration and pricing capability to match valid

o Products/services to customer needs.o A complete approval workflow to ensure that every quote receives the correct

level of scrutiny.o Integration with Order Management to provide a direct connection to the

downstream order-to-cash process.

Note: Supports Sales Force or third party sales tool integration

With Oracle Quoting you can realize the following benefits:

Reduced operational costs through sales process integration, reduced quoting errors and one click order conversion

Enhanced customer experience through selection of the right product at the right price, using collaboration to communicate quickly to the right people

Increased revenue through targeted cross/up selling, margin maximization and Quote performance analysis

Why Oracle Quoting??

From Oracle Quoting Module – Users can create:

Opportunities (2 clicks to a quote)

iStore ( one click to webpublish)

Order Management (2 clicks to Order)

Contracts (2 clicks to create a contracts)

Advanced pricing (complete robust engine)

Oracle® Quoting is the sales application that provides capabilities to automate and manage the information exchange and negotiation that are part of the sales quoting process.

• Trading Community Architecture

• Advanced Pricing

• Advanced Supply Chain

• Bills of Material

• Configurator

• Content Manager

• Contracts

• Install Base

• iSupport

• Marketing

• Order Management

• Partner Management

• Payments

• iProcurement

• Quoting

• Sales

• Web Analytics

iStore Pre-Built Application Integration

Further integration details are mentioned in attached: Microsoft Word Document

iStore Quick Overview of Features

Customize Store Look and Feel Per Business Needs

iStore offers an extensible framework for tailoring and deploying scalable, attractive storefronts.

Item Availability

Integration with Oracle Advanced Supply Chain (Global ATP Server) allows customers to check on-hand quantities directly within iStore before placing orders. Available To Promise (ATP) is done real time.

Improved Tracking

Through iStore you can track you orders, quotes, invoices, payments and process and view/perform returns.

Procurement Integration

Implementing Oracle iStore as a direct punch out catalog allows companies to use Oracle iStore as an online catalog accessible from Oracle iProcurement or other third-party procurement systems. Buyers (users making the procurement system purchases or requisitions) navigate from their companies procurement systems to the Oracle iStore Customer Application online catalogs, then browse for and select items to purchase.

Webanalytics:

Web Analytics, iStore assists companies execute a profitable sales process through increased top-line growth and reduced transaction costs, while providing tracking and metrics to help predict, refine and fine-tune product offerings and promotions based on customer behavior and trends. Oracle iStore offers a compelling solution, which is built on the perspective resulting from the experience of customers worldwide.

Note: Webanalytics is Pre-build in Oracle iStore, no separate product license required.

Cross-Selling and Up-Selling Support

Related Product shown during Check Out

iStore supports both up-selling and cross-selling

iStore Product Comparison

Supports Product Comparison Feature with limited customizations

iStore supports quote creation for B2B customers through Sales Assistance

Other Features

Flexible Pricing and Promotions

o Promotional Goods (e.g.: Buy-1-Get-1-Free)

o Multi-Currency Price List Support

Extended Warranties

o View and purchase directly through store

Services for Configured Items

o Add services to shopping cart for either configured item or specific components of configured item

Telecommunications Service Ordering (TSO) Items

o Purchase TSO items, such as cell phones and plans

No support for mobile e-commerce application or for making a Web-store via mobile browsers

iStore Gaps:

No support for social software capabilities such as communities. Oracle plans to add WEB2.0(product reviews or user experiences) social media capabilities, support gift cards/gift vouchers in later releases

iStore Customers