Project NameMaster Issues Log

Last Revised: Project NameOpen Issues Log

1

Tracking # Issue Description Current Status Comment Escalated ToStatus (Open

Escalated Closed)

Current Status Date

Issue Reported

Date

Issue Reported by

Issue Owner(Resource

Name)

Assigned Team

Date Assigned

Issue # X-ref

(related issue)

Escalation Date

Resolution Due Date

Impact to Project (if not resolved by

resolution due date)

Change Request # X-

Ref (if applicable)

Resolution(document reference)

Actual Resolution

Date

Project NameMaster Issues Log

Last Revised: Project NameClosed Issues Log

2

Tracking # Issue Description Current Status Comment Escalated ToStatus (Open

Escalated Closed)

Current Status Date

Issue Reported

Date

Issue Reported by

Issue Owner(Resource

Name)

Assigned Team

Date Assigned

Issue # X-ref

(related issue)

Escalation Date

Resolution Due Date

Impact to Project (if not resolved by

resolution due date)

Change Request # X-

Ref (if applicable)

Resolution(document reference)

Actual Resolution

Date

CSU/SCO 21st Century Payroll Project Issues Escalation Flow

Last Revised:08/24/06 3

COMMUNICATIONPolicies and Business Requirements – Advisory

CSU HR, Payroll, Benefits Management and Staff, System-wide HR, CMS, Academic Vice Presidents, CABO, Financial Officers, Campus User Groups, Project Directors, Campus IT, SCO

COMMUNICATIONPolicies and Business Requirements – Advisory

CSU HR, Payroll, Benefits Management and Staff, System-wide HR, CMS, Academic Vice Presidents, CABO, Financial Officers, Campus User Groups, Project Directors, Campus IT, SCO

CMSSOSS, HOSS

Issue Identification

Development and Deployment Team

Resolve

OR

Project Management Team

CMS

Escalate to Project

Leadership

OR

Resolve

Resolve

Issue Escalation/ Identification

Issue Escalation

INPUTPolicies and Business Requirements – Advisory

CSU HR, Payroll, Benefits Management and Staff, System-wide HR, CMS, Academic Vice Presidents, CABO, Financial Officers, Campus User Groups, Project Directors, Campus IT, SCO

INPUTPolicies and Business Requirements – Advisory

CSU HR, Payroll, Benefits Management and Staff, System-wide HR, CMS, Academic Vice Presidents, CABO, Financial Officers, Campus User Groups, Project Directors, Campus IT, SCO

Escalate to Project

Management Team

1

2

3

Esc

alat

ion

Lev

els

CMSSOSS, HOSS

System-wide HR

Project Co-Leadership

CSU/SCO 21st Century Payroll Project Issues Escalation Flow

Last Revised:08/24/06 4

COMMUNICATIONPolicies and Business Requirements – Advisory

CSU HR, Payroll, Benefits Management and Staff, System-wide HR, CMS, Academic Vice Presidents, CABO, Financial Officers, Campus User Groups, Project Directors, Campus IT, SCO

COMMUNICATIONPolicies and Business Requirements – Advisory

CSU HR, Payroll, Benefits Management and Staff, System-wide HR, CMS, Academic Vice Presidents, CABO, Financial Officers, Campus User Groups, Project Directors, Campus IT, SCO

CMSSOSS, HOSS

Issue Identification

Development and Deployment Team

Resolve

OR

Project Management Team

CMS

Escalate to Project

Leadership

OR

Resolve

Resolve

Issue Escalation/ Identification

Issue Escalation

INPUTPolicies and Business Requirements – Advisory

CSU HR, Payroll, Benefits Management and Staff, System-wide HR, CMS, Academic Vice Presidents, CABO, Financial Officers, Campus User Groups, Project Directors, Campus IT, SCO

INPUTPolicies and Business Requirements – Advisory

CSU HR, Payroll, Benefits Management and Staff, System-wide HR, CMS, Academic Vice Presidents, CABO, Financial Officers, Campus User Groups, Project Directors, Campus IT, SCO

Escalate to Project

Management Team

1

2

3

Esc

alat

ion

Lev

els

CMSSOSS, HOSS

System-wide HR

Project Co-Leadership