Issues in Global IT Management

Global IT Management Environment: Representative World Issues Palvia, P.C., Palvia, S.C.J., & Whitworth, J.E.(Ch. 1, pp. 2 – 27)

Out-Line

Key Issues Research Ives & Jarvenpaa (1991) Deans, et al. (1991) Key Issues in Industrialized Countries Key Issues in Other Parts of World Global IT Management Environment Model Discussion Questions

Key Issues Research

MISQ series of IT/IS issues in the U.S. (Dickson et al., 1984; Niederman et al, 1991; Brancheau et al. 1996).

Spread throughout the world: Europe, Canada, Australia, Hong Kong, Singapore, India, African Countries, etc. in the 80’s and the early 90’s

Ives & Jarvenpaa (1991)

Interviews with 25 Sr. Managers in Fortune 500 companies (Qualitative)

Issues:Global Business Strategy IT Platform International Data SharingCultural Environment

Deans, et al. (1991)

Mail survey and Delphi method (similar to MISQ series) – iterative interview process to have somewhat agreement among participants.

IssuesEducating senior personnelData security Integration of technologiesEnd-user computingPrice and quality of telecommunication

Key Issues in Industrialized Countries IT Infrastructure Business Process Redesign Distributed Systems Information Architecture Telecom Networks

STRATEGIC ISSUES

Key Issues in Newly Industrialized Economies Communication b/w IS and Users Top Management Support IS Strategic Planning IS Competitive Advantage Goal Alignment

MANAGEMENT ISSUES

Key Issues in Developing Countries

Understanding and Awareness of MIS contribution

HR and Personnel for MIS Quality of Input Data Educating Senior Managers about MIS User Friendliness of Systems

OPERATIONAL ISSUES

Key Issues in Underdeveloped Countries Obsolescence of Hardware Obsolescence of Software Proliferation of Mixed IS Vendor Shops Availability of Skilled Personnel Possible Government Intervention in

Computer Industry

SURVIVAL ISSUES

Global IT Management Environment Model

Level of IT Adoption

SURVIVAL ISSUES

OERATIONAL ISSUES

MANAGEMENT AND CONTROL

ISSUES

STRATEGIC ISSUES

Underdeveloped Countries

Developing Countries

Newly Industrialized Economies

Advanced Countries

Level of Economic Growth

Model of Global IT Management Environment

Discussion Questions The articles studied today is pretty old. In the

industrialized countries (such as US and European countries), what issues do you expect to be in the top of the list now and in the future?

With other parts of world (such as India and Mexico) catching up with US and Europe, what change do you expect in the picture of the maturity model?

Discussion Questions (cont.)

The level of economic growth is tied with the issues in IT management. Most of the time, it is safe to say that economic growth will lead to the IT development and adoption. Can you think of the other way around? i.e., what would be an example where IT development will “enable” or “drive” economic growth of a country?