Information about Students and Project Guides

Name Class Roll No.

Dattatray V. Pawar TYCM 3143

Nikhil V. Palve TYCM 3141

Akshay R. Dhawle TYCM 3146

Guide:

- Mrs. Vijaya ChavanDept. of Computer technology, BVIT.

Table Of Contents:

Sr. No. Name

1 Introduction

2 Features

3 Scope and Objective of Project

4 Modeling Diagram

5 Project Architecture

6 Project Flow

7 Basic GUI Diagram

8 Hardware Requirements

9 Software Requirements

10 Conclusions

11 References

Introduction

Our project “Issue Tracking system: for Annual Maintenance Contract System ”.

Service management software solution.

This System focuses to simplify task for : End Users Employee of the company Manager

Features

Online/ On Call complaint registry mechanism.

Automatic complaint scheduling/rescheduling.

Automatic notifications to Customers.

Auto Manage Service History.

One Touch Report Generation.

Automatic Email and SMS Notifications.

Online Payment Option to Customers.

Automated Engineer Assignment

Objective for Project

Minimising AMC efforts to serve customers.

Increase customer satisfaction.

Location Based Engineer Scheduling.

Enable Performance Analysis.

Make system cost efficient and scalable up to micro levels.

To develop a Generic Software System.

Architecture Diagram

Project Flow Diagram

Basic GUI Diagrams

Form Login

Main GUI Window

For Development For User

Personal computer system having Intel Pentium 4 2.66 GHz processor or higherMinimum 1 GB RAM

Any personal Computer systemInternet connectivity

Hardware Requirements

For Development For User

Windows XP Or HigherMS-SQL server2000/2005 Ms-Visual Studio 2010 .net Framework installed

Any OS Web Browser

Software Requirements

Conclusion

Thus, to the best of our knowledge we have tried and incorporated the functionalities that were missing in the existing AMC systems.

We are more than confident that our proposed system with its enhance functionalities has increased level of transparency of the AMCs process.

We are also sure our system will be much more user friendly to both service provider and customer to the best of their expectation.

1] For .Net Installation: www.support.mircosoft.com2] For Deployment And Packing On Server: www.developer.com www.15seconds.com www.windowsazure.com3] For Sqlwww.msdn.microsoft.com4] For Asp.Netwww.msdn.microsoft.com/net/quickstart/aspplus/default.comwww.asp.netwww.fmexpense.com/quickstart/aspplus/default.comwww.asptoday.comwww.aspfree.com

References