Issue 4, Oct 2011

Welcome to the Autumn 2011 issue of our NetSupport interactive newsletter. The summer, as always, has been a busy period for all at NetSupport and this newsletter covers just a few of the highlights.

As you will read, but hopefully already know, we have recently released updates to our desktop security solution, NetSupport Protect. Deployed both within education and in corporate environments where desktop protection is required, NetSupport Protect has grown over the last few years to be an important part of our product portfolio. This latest release includes full support for 64 bit systems and, most importantly, extends our Protect and Restore capabilities across all windows platforms, from XP through to Windows 7 desktops.

You would need to have been on a very long trip not to have heard about NetSupport Assist, our classroom solution for Mac and Linux environments. As you would expect, NetSupport Assist is compatible with existing NetSupport School implementations, allowing true cross-platform support. With With Apple’s recent release of its LION OS, NetSupport Assist has been updated to offer full support and, while we were at it, we also extended our language support by including Japanese support in the product.

You’ll see from this quarter’s newsletter that we are investing heavily in making sure NetSupport and its technology is as accessible as possible to our customers and, as part of this, you’ll see us attending more events than ever, ensuring we are always on hand to offer advice on, tips for and previews of all our solutions.

Finally, NetSupport is first and foremost about the people we employ and the customers we work with. I’d like to offer our congratulations to Karen on her new arrival Isaiah, wish Anna all the best for her pending arrival and, equally, welcome David and Tom into our UK family and Kelly, Rachel and Sandra into our US family. We look forward to their contribution at NetSupport for many years to come.

Al KingsleyGroup Managing Director

Our Technical Support Manager, Andy Earp, has been named a finalist at the prestigious UK IT Industry Awards.

The annual awards programme, organised by BCS, the UK’s Chartered Institute for IT, in conjunction with Computing Magazine, is the benchmark for excellence across the IT industry.

Shortlisted in the Service and Support Professional of the Year category, Andy has been recognised for the commitment and professionalism he has brought to his role as Technical Support Manager, ensuring NetSupport’s customers receive first class help and support.

Andy Earp

Groupe Deschênes Continues To Support Its IT Infrastructure With NetSupport Technology

Montreal-based Deschênes Group Inc is a long time user of NetSupport’s desktop and network management software and

we are delighted that such a valued customer has decided to extend the relationship between our two organisations for a further twelve months following the renewal of its annual maintenance contract. The company’s network is supported by a combination of NetSupport’s IT asset management solution, NetSupport DNA, and our market-leading multi-platform remote control tool, NetSupport Manager.

Netsupport Protect Version 2 - Out Now

NetSupport is pleased to announce the latest update to its desktop protection and content security solution, NetSupport Protect.

Version 2 offers a fresh user experience with a restyled interface, designed to ensure that lockdown features can be accessed with the minimum of effort, combined with enhanced support for Windows 7 and 64bit platforms.

Designed for technology professionals to protect their Windows operating systems and desktops from unwanted or malicious changes, NetSupport Protect 2 provides a secure, reliable and productive computer environment ideal for shared use systems; particularly relevant within a classroom or training environment.

NetSupport Protect 2 integrates seamlessly with NetSupport’s classroom management solution, NetSupport School, ensuring students are restricted from amending the configuration of their computers, while at the same time, allowing teachers full access as soon as they connect to the target computer remotely.

NetSupport School named a Best In Tech winner 2011

Network Administrators and Tech Coordinators from across America’s school districts have delivered their verdict in the annual Scholastic Administr@tor Best In Tech Awards and, for the fourth year running, NetSupport’s classroom management solution, NetSupport School, has been named a winner.

Scholastic Administr@tor is the leading education technology journal in the US and each year it asks school technology officers to rate the products they use on a day-to day-basis.

NetSupport School Delivers Cutting Edge Classroom Management and Monitoring for Belmont-Redwood Shores School District

Belmont-Redwood Shores, located south of San Francisco, is a K-8 school district serving seven schools: six elementary and one middle. We caught up with IT Director Sean Colt who explained how the introduction of NetSupport School has greatly enhanced the delivery of computer-led lessons across the district. CLICK HERE to read the full story.

French Golf Federation Uses NetSupport School To Deliver Focused Training

Recently successful in its bid to host the 2018 Ryder Cup, the French Federation of Golf (FFG) has still found time to consider its internal IT needs following the installation of NetSupport School at its Levallois-Perret headquarters.

A BIG THANK YOU to all the NetSupport

staff who generously

donated lots of pennies

to Macmillan Cancer

Research at the recent

NetSupport event to support

its World’s Biggest Coffee

Morning.Total raised

was £326.50.

NetSupport Manager Chosen To Support Adobe MAX 2011

The annual Adobe MAX conference brought together designers, developers and business leaders from around the world to learn about and discuss the future shape of digital media.

The conference, held in Los Angeles, enabled delegates to learn skills for working more productively and creating engaging experiences. They get previews of upcoming software and a chance to network with thousands of their peers.

With hundreds of sessions and labs on offer, maximising the availability of the IT infrastructure at an event like this needs a helping hand and, for the second year running, NetSupport Manager was chosen by Adobe to ensure key systems remained operational.

We would like to welcome Tom Cairns and David Turner to the NetSupport family. For many years Karen Krzoska has looked after our UK education customers and if you’ve been wondering where Karen has been for the last few weeks, she recently gave birth to a beautiful baby son, Isaiah. Tom therefore joins Colette Reed on our education team and if you have any questions about our classroom management and monitoring solutions or the rest of our education range, you can email Tom at tom@netsupportsoftware.co.uk.

There must be something in the NetSupport water! Our corporate account manager, Anna Almond, has also just left on maternity leave and David has stepped into her shoes. Corporate UK customers can contact David at david@netsupportsoftware.co.uk.

NetSupport Inc, our US office, has also been busy recruiting. We would like to welcome Rachel Lock to the Marketing team while Kelly Angelucci and Sandra Torngren join Customer Services.

Tom Cairns

David Turner

Rachel Lock

New NetSupport Assist 1.03 - Mac® and Linux classroom monitoring and instruction software – delivers extended Mac OS and language support

Following the Spring 2011 launch of NetSupport Assist – classroom monitoring and instruction software for Linux and Mac® platforms – we are pleased to announce the immediate availability of version 1.03.

NetSupport Assist responds to the growing use of Mac® and Linux technology within today’s modern learning environments, providing teachers with a powerful combination of monitoring, presentation and collaboration tools that help with the effective delivery of computer-led lessons.

The introduction of Assist saw NetSupport become the first classroom management software vendor to offer compatible solutions across Windows (NetSupport School), Mac® and Linux environments.

This latest update enables the software to further extend its reach into the world’s classrooms and help students engage and learn with ICT by adding compatibility for Mac OS X Lion and adds to the product’s language support with the addition of a fully localised Japanese interface, supplementing the existing support for English, French, German, Italian and Spanish.

The technical landscape within the modern learning environment is continually evolving and, with all our products, we are continually looking to extend the feature set to ensure they remain relevant. In the case of NetSupport Assist, customers can expect further exciting updates in coming months including the addition of File Transfer, a key component in the IT teacher’s toolkit.

Thomas & Piron Manages its IT

Infrastructure With NetSupport

Technology

House builder Thomas & Piron has installed a

complementary mix of NetSupport solutions

at its Belgian HQ. A powerful bundle of IT

asset management, remote control and ITIL

helpdesk tools provides all the functionality

the company’s IT team needs to enhance its

network and desktop management services.

Sir John Cass’s Foundation Manages Its Mixed Platforms with NetSupport Technology

Sir John Cass’s Foundation is an education charity providing support for numerous education institutions across London. With a mixed environment to support across its various sites, recently-launched NetSupport Assist has arrived at just the right time, giving teachers the tools they need to maintain student focus in a Mac® classroom. Of course, established market-leader, NetSupport School, caters for the traditional Windows® systems.

Award Winning products......... from an Award Winning company

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Continued Overseas Sales Growth Sees NetSupport Recognised At International Trade Awards

Cambridge’s Doubletree Hilton Hotel was the venue as leading exporters from the region gathered for the 2011 final of the East of England International Trade Awards.

Now entering their fourth year, the Awards, sponsored by Santander Corporate Banking in association with Eversheds, are the only UK-wide business awards to exclusively recognise the excellence achieved by the UK’s leading exporters and importers.

READ MORE

Capita Education Helps Schools Deliver Efficient ICT Teaching With NetSupport Technology

Capita, one of NetSupport’s UK partners in education, has had a busy few months implementing classroom management technology into several of its customer sites, highlighting the continuing relevance of this type of software in the modern school. With ICT dominating the landscape, schools and colleges are eager to embrace new technology, particularly those tools that enhance the delivery of computer-led lessons.

ICT teachers at New Charter Academy in Ashton-under-Lyne, Manchester’s St Peter’s RC High, Morpeth School and Plumstead Manor School to name a few, have all started to see the benefits of using NetSupport School to help raise standards within the networked classroom.

DAA Training Centres Adopt NetSupport School

Our German sister company, PCI Software, has helped Deutsche Angestellten Akademie (DAA), a specialist provider of vocational training and employee re-training, roll out the latest version of NetSupport School, version 10.7, across its adult training centres. Computer-based training is available for many of DAA’s courses, so naturally it was keen to implement a classroom management tool in order to monitor and manage the use of equipment.

Cayman Islands Ministry of Education Rolls Out NetSupport School

The ministries of education in Morocco, Bahrain, Ontario and Saudi Arabia have now been joined by the Cayman Islands Ministry of Education, Training and Employment as adopters of NetSupport’s classroom management technology.

Thanks to the efforts of the NetSupport Inc team and the eagerness of the island’s government to enhance academic standards through the use of technology, educators across the Caymans will be using NetSupport School to deliver effective and engaging IT lessons.

Northholm Grammar School Secures Its Desktops With NetSupport Protect

New South Wales-based Northholm Grammar School has discovered a simple and reliable way to secure the content and configuration of its shared-use PCs following the installation of NetSupport Protect. While not wanting to overly restrict a students ability to explore and experiment with the technology on offer, the school also realise

Each day 9.9 million systems across 73700 customer sites worldwide are supported by NetSupport technology. Hopefully we’ll have gone beyond 10 million by the time of our next issue.

Lotus Cars renews its partnership with NetSupport

One of the most prestigious names in sports car manufacturing, Lotus, has renewed its annual NetSupport Manager maintenance contract. NetSupport Manager has proved the ideal remote access tool, helping Lotus’s central IT team provide an effective and timely support service to its dispersed user com-munity. With site visits kept to a minimum, the productivity of the support team has greatly improved since the introduction of the product.

New NetSupport DNA mobile app delivers uninterrupted access to key IT asset data - wherever you are!

NetSupport has entered the app age with the launch of its new DNA mobile console. CLICK HERE to learn more.

NetSupport Training Services

Implementing a NetSupport solution into your IT infrastructure should be a relatively pain-free process and in the majority of instances we find that customers require no formal training to get up and running. However, as part of our after-sales service, our customer support team is more than happy to assist with any training needs you may have.

Members of our team undergo a rigorous training programme and, with this in mind, we are delighted that Herman Rana and Tim Dring, recent recruits to our support department, have qualified as Certified NetSupport School Technical Trainers.

If you have any training needs please email us and we will be happy to tailor a package to your requirements.

Learn more about how NetSupport technology can save you time and money! A NetSupport webinar is the perfect forum for learning more about a product’s features and, of course, how it can help you maximise your return on investment. So if you’re currently evaluating a NetSupport solution or need to know more about particular features, register for one of our free webinars today.

Visit: www.netsupportsoftware.com/webinars.asp

Anglian Water recognises the impact an unforeseen disaster would have on its ability to maintain customer service standards.

The company therefore places great emphasis on the business continuity plan it has in place should the worst happen. It also recognises the importance of regularly reviewing and testing the robustness of its continuity and disaster recovery processes, and, in conjunction with its business continuity partner, NetSupport, the company has just carried out its latest test exercise, relocating its Customer Contact Centre staff to NetSupport’s HQ near Peterborough.

READ FULL ARTICLE

The Quality of NetSupport Products Recognised at PC PRO Awards of Excellence

In September, NetSupport went head-to-head with some of the world’s leading vendors at the prestigious PC PRO Awards of Excellence. Recognising the impact the NetSupport range has made across the corporate and education sectors, we were delighted that both NetSupport Manager (Business Product of the Year) and NetSupport School (Education Product of the Year) made the final in their respective categories. Winners were announced at a gala dinner held at The Underglobe at Shakespeare’s Globe in London. Unfortunately we narrowly missed out on the top prize, being pipped by Amazon Kindle (Education) and Adobe Creative Suite (Business). Full list of winners and finalists: www.awards.pcpro.co.uk/winners

NetSupport delivers complete DR and hosting services to support key areas of iGo4’s business Car and home insurance specialist iGO4 has chosen NetSupport as its preferred provider of business continuity and data co-hosting services. Following the opening of a new customer contact centre in Peterborough the company, as you would expect from an insurance provider, was quick to assess its own cover to ensure it was adequately protected against an unforeseen event impacting on its ability to service its customers. After assessing a number of local providers, iGO4 decided that NetSupport offered the full range of workplace recovery and data hosting services they were looking for.

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Issue 1, Dec 2010 Issue 2, Apr 2011

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Issue 3, Jul 2011