issip nsf smart service systems 20170330 v3
TRANSCRIPT
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Jim Spohrer (IBM) San Jose, CA, Wednesday March 29, 2017http://www.slideshare.net/spohrer/issip-nsf-smart-service-systems-20170329-v1
Living Inside Robots:Towards Smarter/Wiser Service Systems
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Market for Exoskeletons
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Spohrer JC, Engelbart DC (2004) Converging technologies for enhancing human performance: Science and business perspectives. Annals of the New York Academy of Sciences.1013(1):50-82.
Roco MC, Bainbridge WS (2002) Converging technologies for improving human performance: Nanotechnology, biotechnology, information technology, and cognitive science. WTEC.https://obamawhitehouse.archives.gov/sites/default/files/microsites/ostp/bioecon-%28%23%20023SUPP%29%20NSF-NBIC.pdf
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Open Technologies
Spohrer J, Maglio PP, Bailey J, Gruhl D (2017) Steps toward a science of service systems. Computer. 40(1).
Spohrer J, Bassano C, Piciocchi P, Siddike MA (2017) What Makes a System Smart? Wise? In Advances in The Human Side of Service Engineering 2017 (pp. 23-34). Springer International Publishing.
Service System: Dynamic configuration of people, technology, information, and organizationconnected internally and externally by value propositions. [socio-economic-technical systems]
Smart Service Systems: People and organization are augmented with cognitive systems.
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Engineering Tools to Augment
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Harris S, Karkauer D (2016) Complexity& Stupidity. A Conversation with David Krakauer. Sam Harris Podcast
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Engineering Robots We WillLive In and Learn With
• Exoskeletons Clothing• Driveless Cars• Furniture, Chairs, Beds• Robotic Houses• Healthy Neighborhoods• Robotic Cities
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Amigos do Jean Paul Jacobhttps://www.facebook.com/groups/jeanpauljacob/
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Computing: Then, Now, Projected
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2035
2055
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1955 1975 1995 2015 2035 2055
Can better service help us be wiser?
Cognitive Mediator (2035): Tool, Assistant, Collaborator, Coach, MediatorOpen Technologies will enable this and more…
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“The best way to predict the future is to inspire the next generation of students to build it better”
Digital Natives Transportation Water Manufacturing
Energy Construction ICT Retail
Finance Healthcare Education Government
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Definitions: AI vs IA
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AI is Artificial Intelligence, orintelligence in machines (smart machines)
IA is Intelligence Augmentation, orpeople thinking and working together with smart machines.
IA is what IBM calls “Cognitive Computing” andthe smart machines are called “Watson Solutions” or
more generally “Digital Cognitive Systems (Cogs)”
Cognition as a Service (CaaS): AI building blocks for IA solutions
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In Summary
“A service scienceperspective considersthe evolving ecology of service system entities, their value co-creation andcapability co-elevationinteractions, and their capabilities, constraints,rights, and responsibilities.”
Cognitive SystemsEntities
Service SystemsEntities With
CognitiveMediators
Add Rights &Responsibilities
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Some paths to becoming 64x smarter:Improving learning and performance
• 2x from Learning sciences (methods)– Better models of concepts – Better models of learners
• 2x from Learning technology (tools)– Guided learning paths– Elimination of “thrashing”
• 2x from Quantity effect (overlaps)– More you know, faster you go– Advanced organizers
• 2x from Lifelong learning (time)– Longer lives and longer careers– Keeps “learning-mode” activated
• 2x from Early learning (time)– Start earlier: Challenged-based approach– STEM-2D in K-12 (SSME+DAPP Design of Smart Service Systems)
• 2x from Cognitive systems (performance support)– Technology & Infrastructure Interactions– Organizations & Others Interactions
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Next Generation:Future-Ready T-Shaped Adaptive Innovators
Many disciplinesMany sectors
Many regions/cultures(understanding & communications)
Deep in one sector
Deep in one region/culture
Deep in one discipline
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Future-Ready T-Shapes
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But this stuff is still really hard…