issip 2nd quarter 2017 board of directors meeting july 26, 2017 · 2017-07-26 · ge saurabh...

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2017 ISSIP and/or its affiliates. All rights reserved.

ISSIP 2nd Quarter 2017 Board of Directors Meeting

July 26, 2017http://www.issip.org/2401-2/

Twitter Hashtag: #ISSIP

Meeting AgendaqOpening, welcome, Highlights – Ralph Badinelli, ISSIP President

q ISSIP Excellence in Service Innovation Award - RB

q ISSIP Strategy Council Update – Heather Yurko

qWelcome ISSIP Editor-In-Chief – Yassi Moghaddam

q ISSIP Education Program & Cisco HackIT – YM & DJ Christman

qDiscovery Summits - YM

qEvents – Haluk Demirkan (HD):

qKnowledge Co-creation (Publications) – HD

qSIGs, Chapters, Ambassadors update – YM

qOther Volunteers Recognitions - YM

qOperations - YM

qOpen Discussion: Ask of the Board

Highlights of Q2q Launched ISSIP Excellence in Service Innovation Awardq ISSIP Education Program underwayq ISSIP on plan with this year’s events and publications goals (HICSS,

AHFE, Discovery Summit, etc.)q Advanced internationalization of ISSIP:

Planning workshops and summits with JST and Gachon University, Korea, exploring more collaboration with ISSIP Swiss Chapter, sponsored service innovation conference at University of Warwick.

2017 ISSIP and/or its affiliates. All rights reserved. 3

q Intended to promote and recognize exemplary innovation in the design and deployment of services.qGiven once each year to a company or organization that has deployed a new service that, in the judgment of the ISSIP

Award Committee, is the most innovative of all of the submissions for that year.qThe winner will:

• receive an engraved plaque. • be announced and displayed on the official ISSIP newsletter, website and email distribution lists, and mentioned throughout the following

year in ISSIP functions• A branded statement of the Award can be entered on the winner’s website• The winner will have an opportunity to present their “service innovation” in one or (more) of the ISSIP Frontiers of Service Innovation

Programs (e.g. weekly speaker series, webinars, discovery summits, conferences)

qMore details: http://www.issip.org/recognitions/excellence-in-service-innovation-award/2017 ISSIP and/or its affiliates. All rights reserved. 4

ISSIP Strategy Council Updateq Strategy Council formed with members from Cisco, GE, IBM, JST:

qMembers have reviewed the 2017 Strategic Plan, provided feedback to the Executive Committee

q Focus on bifurcated messaging to academia + industry regarding services available, member benefits, promoting ISSIP

q Exploring additional offerings for remote Discovery Summits, industry feedback loop, connecting generations, conferences

q Will work with Executive Committee on goal settings, metrics


Company Seat 1 Seat 2Cisco Vijay Ponukumati (Cisco) Gerhard Gudergan (University of Aachen)GE Saurabh Thapliyal (GE Digital) PK Agrawal (Northeastern University)IBM Hamid Motahari (IBM) Rama Akkiraju (IBM)JST TBD TBD

Welcome ISSIP Editor-in-Chief!

qCreative Editor, Cisco System, where she works as a content creator for Cisco IT. She is very excited to be joining ISSIP.

qAs a professional writer, she’s used her expertise to delve into finance, IT, academia, HR, real estate and fiction writing.

qBA, Professional Writing & Communication, U. of Toronto, Master of Arts, English, Creative Writing

qSarah is leading an effort in ISSIP to improve our brand.


Overview• Provide opportunities for Industry and Academia to

better engage on industry challenges• Value proposition:

• IM - Upskill talent own workforce or partners and customers

• ISSIP - Create more value for existing ISSIP IM’s and attract more IM

• ISSIP Qualified Affiliates - Create opportunities for co-creation between institutional and individual members of ISSIP

ISSIPInstitutional Members

ISSIP Qualified Affiliates

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ISSIP Education Program

Status

• Pilot underway with Cisco

• Another pilot with IBM under development

• Process for qualifying affiliates, content development, IP, Copyrights, etc., is under development

Overview• Led by the ISSIP Service Innovation Framework SIG (Co-Chairs:

DJ Christman, Heather Yurko)

• IQA, Dr. Gerhard Gudergan, Center Smart Services, Aachen University

• Format: series of workshops + one on one coaching of teams

• 1st pilot completed in September 2016

• Kicked off the 2nd round July 14, 2017

• Exec sponsor: Jyoti Sarin, Cisco

• Participants to be given ISSIP Certificate of Completion in PCIM

ISSIPInstitutional Members

ISSIP Qualified Affiliates

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ISSIP Education Program: “People Centered Innovation Methodology” For Cisco Incubator Program

Related Publication

• Highlights of the 2016 program on Cisco website: http://bit.ly/2uQCGvW

• ISSIP-People Centered Innovation Methodology (PCIM) Pilot Case Study with Cisco, coming soon.

Discovery Summitsq“Cognitive Computing and Predictive Analytics for Enhanced

Customer Experience”, May 23-24, 2017• Collaboration with Consortium for Service Innovation and ISSIP • Sponsors: San Jose State University• Speakers from Cisco, IBM, Dell, PTC, BMC Software, Project VRM • Outcomes:

§ White paper is being developed

qOne more Discovery Summit being planned for next year. • Topic: Future of Work• Q4 2017


Dr. Stephen KwanGreg Oxton

Other ISSIP Events (2017 YTD)

Conferences

q 8th International Conference on Applied Human Factors - 5th International Conference on The Human Side of Service Engineering, July 17-21, Los Angeles, CA

q ISSIP-NSF Workshop March 29-30, 2017

q HICSS-50, Jan 4-7, Hawaii, USA• 3 ISSIP workshops, 2 on Digital Transformation; 1

on Cognitive Computing

• 5 ISSIP-IBM Best Student Paper Awards

Innovation Roundtable Luncheons (sponsored by SJSU)

q July 12, Dart Lindsley, Transformation Lead, Cisco

q Feb 15, Gautam Mahajan, President, Customer Value Foundation, Inter-Link India

ISSIP Events Planned 2017-2018q Joint Discovery Summit with

JST - TBA

q Discovery Summits for 2018 –TBA

q Exploring an event with Gachon University in Korea in 2018

q JST to visit IBM Almaden, August 28, 2017

q HICSS 2018 – Proposals for 2 Workshops accepted

q 9th International Conference on Applied Human Factors - 5th International Conference on The Human Side of Service Engineering, July 17-2, 2018 Orlando, Fl

2017 ISSIP and/or its affiliates. All rights reserved.11

Book Series, Partnership with Business Expert Press• Total 25 published http://www.issip.org/books-and-collections/• 1 published in Q2 2017• In Progress – 12

Other Papers Q2 2017:

• Discovery Summit Report, Future Services & Societal Systems in Society 5.0／CRDS-FY2016-WR-13, Center for Research and Development Strategy, Japan Science and Technology Agency, March 2017

• Discovery Summit, Cognitive Computing and Predictive Analytics Report white paper underway.

• ISSIP-NSF workshop report underway, due Nov 2018

Knowledge Co-Creation & DisseminationValue Network Through Publications


Special Interest Groups Accomplished 2Q2017 Goals for 2017Education & Res. (H. Demirkan, J Spohrer) Speakers Series: 157, Open data sets: 90, presentations and best

student paper awards co-sponsored with IBM at HICSS 2017, and ISSIP-NSF Workshop, March 2017

•At least 1 paper on issip.org, 2 sessions @ ISSIP sponsored conferences•Grow online community•Publish presentations on issip.org

Launched : 10/12

Members 101

Service Inn. Framework (H. Yurko, DJ Christman) • Winner of 1 design award: Silver at the European Design, through partnership with SCAD on ISSIP SIF Playbook

• SIB white-paper submitted to the Journal of Service Science• Road-Mapping and planning for 2017 goals• Executive Summary + Case-Study Published on the ISSIP

Website

•Publication of SIB in Journal of Service Science• Certification/Badging Offering Created•1-2 additional industry Partnerships •Lockdown of PCIM and SIB Intellectual Property RightsLaunched : 4/14

Members 42

• Service Design (Leslie Tom, Jia Liang Wong) • Recruiting industry partners with Kaiser Permanente for Design Workshops

• Daniela Sangiorgi and Jung Joo Lee presented paper to ServDes 2016

• Developed Service Design & Empathy Whitepaper,• Developed Cased studies, and Service Maturity checklist

• In Transition•Looking for synergies between SD SIG and SIF SIG• Seeking industry partners (i.e. Kaiser Permanente)• Possible partnerships with Museums• Launched : 11/12

• Members

SDN (Casimer Decusatis, Martist U.) Presentation at Cisco Live 2017, submissions to several IEEE conferences upcoming second half 2017, submission to NYIT Cybersecurity Conference, Internet 2, & SDN World Congress

•Presentation at ISSIP sponsored & other conferences•Promote education & research related to SDN & NFV• pursue related grant proposal opportunities

Launched : 4/14

Members 10

IoT and Analytics (Prashant Tyagi, GE) • Currently looking at end to end security gaps for the IoT stack

• Goal is to publish this in a white paper and propose solutions for consideration in standard bodies.

• Develop draft of white paper• Refine goals and objectives • Partner with a test bed to develop use cases• Grow membership

Launched : 8/16

Members: 10

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Chapters Accomplished 1Q2017 Goals for 2017Germany Activities on hold until SIG Chair completes

dissertationRevitalize/Reposition ISSIP Germany chapter (after dissertation)Issue second “ISSIP Most Innovative Paper Award” at the Karlsruhe Service Summit 2017 (Sept. 2017)

Launched :June 2013

Members: 17+

Italy • Launched the T-Shape track at AHFE - HSEE 2017

• Continued support of University Salerno as an Academic Institutional Member of ISSIP.

• T-Shape Lab at the University of Salerno

Continue to promote ISSIP in the service science community in Italy and beyond

Launched :

Members

Switzerland • ISSIP President, Ralph Badinelli, spoke at the annual conference in Switzerland

• Christoph Heitz, Chapter Chair participated in ISSIP-NSF workshop

• Several workshops, events, and bootcampscompleted.

• Exploring a Discovery Summit in Zurich on Smart Service Systems

Launched : March 2016

Members: 150+

Communities of Interest Accomplished 1Q2017 Goals for 2017Cognitive Computing Weekly Speakers Series, 100+ Presentations, 18

2017 YTDContinue with the Weekly callsContinue to grow the community and recruit speakers.Launched : 11/14

Members: 970


Recognizing Other Volunteers


Akkiraju, Rama (ISSIP VP) IBM

Bassano, ClaraThe Parthenope University of Naples

Bucanfusso, Tony UIDPBera, Debasis SamsungChristman, David CiscoCorreale, Valerie CiscoDecusatis, Casimer MaristUniversityDemirkan, Haluk U of Washington - TacomaFodell, Dianne IBMGriffith, Terri Santa Clara U.Gudergan, Gerhard Aachen U. Professor

Heitz, Christoph (Chair ISSIP Swiss Chapter)

Prof. at Zurich University of Applied Sciences

Iwano, Kzauo MitsubishiJyoti, Sarin CiscoKimura,Yasounori JSTKhokhar, Sarah Cisco

Kripalani, Sunil Optum

Alexa Konzman CiscoKwan, Stephen SJSUMaglio, Paul UC MercedManhaens, Mauricio Professor at SCADMedina-Borja, Alexandra, NSFMotahari, Hamid IBMMutis, Bora Senior high schoolPiciocchi, Paulo U of SalernoRayes, Ammar CiscoSarin, Jyoti CiscoSoyutemiz, Sarper 2nd year college student, MISTakashima, Yosuke JSTThapliyal, Saurabh GE DigitalTemesgen, Zami Mayo Clinic

Tom, Leslie (active member of UE SIG) Detroit Revitalization FellowTyagi, Prashant GE DigitalWong, Jialiang Chemistry (Singapore)Yurko, Heather Cisco

Institutional Members Update YTD 2017

New Members:qUniversity of Warwick

Interested in becoming new members:qParthenope University of Naples

New In the Pipeline:qAccenture, Johnson Controls, Zebra Technologies

Engaging new and existing in the pipeline in ISSIP Projects, SIGS, Workshops, Innovation Roundtables, Discovery Summits and more…

Curious how your company could

join ISSIP?

Contact [email protected]


Individual Membership Update

Total 7/12/2017

1222

Total 4/13/2017

1208

Growth:

~1%

Average Addition per Month:

~ 5


Academic/Research Center32%

Company33%

Student20%

Independent5%

SMB5%

Other5%

ISSIP Individual Membership as of April 13, 2017

Academic/Research Center32%

Company33%

Student20%

Independent5%

SMB5%

Other5%

ISSIP Individual Membership as of July 12, 2017

Financials Total Cash

q As of 7/23/2017 ~ $123298q As of 4/17/2017~ $147,036

2017 YTD Income

q NSF workshop ~ $45,417q Operation ~ $62,388

2017 YTD Expenses

q NSF workshop ~ 45,6889q Operations

• Compensation - $30,000• IBM-ISSIP Paper Awards - $10,500• One time Award (Executive Director) - $5,000• Web development – $3,500• Accountant -$1,925


¨ Pro Forma for FY2017n Estimated total Income ~ $178,000

nfrom Operations: ~$128,000

nFrom NSF Project ~ ~$50,000

n Salaries - $60,000

n Consulting & Operations (tools, licensing, web, etc. ) - $7,000 - $10,000

n Awards & Sponsorships – ~$20,000

n Travel and Miscellaneous $5,000-$10,000

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ISSIP 2nd Quarter 2017 Board of Directors Meeting

July 26, 2017

Thank you!

issip 2nd quarter 2017 board of directors meeting july 26, 2017 · 2017-07-26 · ge saurabh...

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