ispi - feb 2010 - performance enhancing

PERFORMANCE ENHANCING

learning, knowledge & all that jazz

Matt Moore

A Warning

Agenda

Word association games A short history lesson A maturity model Choose your own adventure

Please write down the first words you think of when I say the following

phrases. One word or phrase per post-it.

“Training & Development”

“Knowledge Management”

“Organizational Learning”

“Performance Improvement”

Please write down the biggest challenge that your organizations

faces over the next decade.

Agenda


Strengths Weaknesses

Training Effective presentation of content Strong practitioner organizations

Focus on the individual rather than the collective.Focus on content and technology delivery rather than learner context.

Organizational Learning Focus on organization-wide improvement & learningSystemic approach.

Lack of practical tools. Idealistic, engineering-based view of organizations.

Knowledge Management

Practical application of methods of OL/LO.Social view of learning & work.

Focus on content management and technology platforms rather than knowledge-in-use.Confused purpose and fragmented practitioner base.

Performance Improvement

Focus on how work actually gets done in context.Willingness to use the methods of others.

Focus on individuals rather than groups.Focus on process-based work to the exclusion of other types.Crude models of organizational development

Agenda


Four Maturity Stages

Maturity Element

1. Absent 2. Isolated 3. Connected 4. Integrated

Strategic Perspective

None Point solutions Cross-organisational impact

Whole ecosystem improvement

Structure & Staff

Ad hoc projects, no dedicated staff

Hostile KM and L&D teams, turf wars

Project-based L&K co-operation

Integrated, cross-skilled L&K teams

Methods Ad hoc Uncoordinated use of methods, little experimentation

Opportunistic use of old & new methods

Use of broad suit of methods tailored to organisational need

Technology Whatever Incompatible technologies. Heavy content focus.

Use of collaborative tools to link multiple work / learning environments

Agile & responsive toolset with appropriate innovation

Maturity

Is there anything that is missing from the maturity model?

How would you rate your organization (or one of your recent acquaintance) against the four elements?

How does your organization compare with your neighbour's?

Agenda


Strategic Focus

Same People / Same Stuff

New People / Same Stuff

Same People / New Stuff

New People / New Stuff

Where do you start?

Staff & Structure

Does your team have the skills? If not, how do you get them?

“Embeddedness”

Do we need new roles?

Methods

Investigation Facilitation Design

Observation / Ethnography

Business Process

Modelling

Social Network Analysis

Cognitive Task Analysis

Narrative Techniques

Communities of Practice

Open Space

Appreciative Inquiry

Visual Facilitation

Peer Assists

After Action Reviews

Mentoring

Apprenticing

Rapid Protyping

Agile/Extreme Prog.

Experience Design

Technology

Persecutor

Rescuer

Victim

Enterprise Personal Network (?)

LMS

ERP

ECM

eLearning

Email / IM (?)

BPG/EPSS

Simulation

Search

Word/Excel/PPT

Video & Audio Production

Basic Animation

Email / IM (?)

Blogs

Microblogging

Community Platforms

Social Networks

Virtual Worlds

Wikis

Thank You

http://innotecture.wordpress.com

ispi - feb 2010 - performance enhancing

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