8/8/2019 ISO Made Simple

1/21

!"!##

$$$%&%

8/8/2019 ISO Made Simple

2/21

!"#$

%!"&"'(" )

)!*!%#"# + !"

,!$- #$%! &'& %!

.!"$##""/ ,0!*'"$# . (() '%* %)'%* ''%*

+!"-'1 2

8/8/2019 ISO Made Simple

3/21

'

!"#$3*!**)+,%)

%)-.*$!/01234,!5%.11%**!-%-$**$1!*%**%*!0)5%.6)$1)*.*$1!***1*%!0*.%%5%)5%%11!0)5%1*%.%%,!%%%****!%1161*%)5%.

*,1%%%0*%1161*%-1)!$*1%61.)$,!*.!*)*$*%***,-%5%%11,1!%.0*1-!-)!1*%1161,*1*%.-$*0*5%%!%11,*!11*)*,1*!!1*%*%*-)5%.

7)**$1*5%!)!**,1$*-$%%.',8'*$1***-*!*.&$*%)+*-!*-!1).$!1-)*$1**-*11%))5%%1%-$)!165%%!.2!1$!%***9:9,'6/*%%),*6;""1)!,

8;'%*%,*!*);%'*.**9:91$**)%*0*$1).3*!%**11$*8$!-**!-.)+**1*5%!

8/8/2019 ISO Made Simple

4/21

**.!**,*1*)%1**.8

,",-%!1!!2%!$%5%!*111.")+*$-*

8/8/2019 ISO Made Simple

5/21

#

%!"&"'("3*("4-%0)*%**)%%!?-*

2@*5%!,*%)%0!5%!.!1*%01-1%%!A!**1*%$.'%)+)$$*!1!),%!-0*

1,,*)0%*5%1*%$%!11$*%!.

!1$%01

1*%*-%0 1*** 1%* 12)*%$%*%!1

))#*!1E#*!1111*%$1*%!.%%!1-2%)1).)$!11$!0%%%))-%1*1*%.!1*!1$11

)1*%*!)%5%1*%.%1$E%1$10!0)%!0%%.%1$6!0!1*21B-%)5%.%1$!0%1*%*0%!1*-,!1%,*%!1$*11%$*%))!1$!!*.1!)E1!!)$$1-.

! )11-5%! $)*%!*1! %)!1$)

;%'%)E;')-*)11.FGB--*)1*%*0%*11**1%*1!.;'

8/8/2019 ISO Made Simple

6/21

)-&*.$!1!%)1!!%),*%**!)!!%$$).2%$E!)1-1$*)%

*%!1!)!.$****)*1-5%!)!!!5%%1!)!.%%!$*,%!5%!%%***!,1)$%*-B$$%*$)+,!!%-*,*!!%*!1$!."(5*"%**5%)*$$$%,-.

ISO 9000 Process

Start

Identify your customer(s)

Are you meetingcustomer needs and

expectations?

NO Improve process

YES

Are processes well

documented?NO Begin documentation

Rework into yourstandard format

YES

Need outsidehelp?

Use consultantYES

Follow your proceduresand documentation

Conduct registration

auditPass?

Perform gap

analysis andcorrective action

Conduct surveillance

auditsPass?

Perform gapanalysis and

corrective action

Continue to follow and

improve

NO

NO

YES

YES

Understand

your

customers'

needs andimprove if

necessary

Understand

your

customers'needs and

improve if

necessary

Say what

you do

Do what yousay

Prove it

Improve it

8/8/2019 ISO Made Simple

7/21

61$*!-%!1.!--%5%%1*%,!--!!!1.!--2H%

!161%2%!*%11.!--H)%!11.7"6

!0%!$%1165%!)!!.%11)*,1%0%11!**.$1%!%*)%11.

%0)E!1*$

)*.!-!1$*$)!0.*!0%1*%!$1%!.

!1*'*!0E

!!%)%*$)-!1*).!1$1*)1*+)!1$.

"6

!1$&!!%

8/8/2019 ISO Made Simple

8/21

*'-&)*!1$!E5%!1$!%**$.!1)+**1-!-)%*.%*%!*%**$!!0*$11

$)5%1-!.

!1*()%2!J%*%*(*%&%!'%*E)%**)%$%*11$*-B$1!1.'%!!)111%*.$!-%!*%11.

!1$**%;%E1%-*1

)*!1*-).&!1$*$*-))%*0*%!,%*,$,*!1$5%1*%**%1*%.

3!1$/%$-!10,)*1**!!!.**,5%%%$$)-!)%*)).4K--,8F%!(%,*(*&%$,))?$@,/%$,!8.

8/8/2019 ISO Made Simple

9/21

)!*!%#"#

*"!%

1%!!+

". ***!0%1!. 5%!"

!**)**

;%)!!A%*!*I-%

";%)!!A(5%!

=;%)!!A/%*!!1$!1%1)%*,"1!*5%!.**>*%*.&!1**)*$11*%$$)",-%2%**)**$1!5%!!1).*'*8$1'-"&($#!%(-1

%)!*"&!!":C-*0))%1-5%!)!11?;@**$1-%21!.0%**)%*!11,**--!.

"&$-"($#"'9A)+*1*%!*%*%**%*%%%!*,!%!5%!*$2*%!21.

"&%#"*&A*-%1%1*

*)+.%**!$!11-!%$$*$))+6-B$.

8/8/2019 ISO Made Simple

10/21

"&)//-&A11$)+,*%$$!---%*)+6-.

"&,"&&"*A**%$*!

*%*$!)*1.

"&.1-&&"*'-A*),

%**)*!))!*1)$-B$!1$)+6$*.

"&0$-&"/-A%!1$!%*

-1!-B$)+.

"&+($&&"*:'A$*-***!.

"&2$$16$&&"*&A

)+*%11*1*,*!%%-1--$%.

*-!%"**)+*$-*