ISO 9001: the big pictureGlobal trends in quality management

ISO 9001: the big picture

Global trends in quality management

First things first, what is ISO?

ISO stands for International Standards Organisation

What is ISO? ISO is the world’s largest developer of voluntary International Standards.

A standard is a document that provides requirements, specifications, guidelines or characteristics that can be used consistently to ensure that materials, products, processes and services are fit for their purpose.

There are over 19,000 ISO standards

Developed through global consensus, ISO standards

help to break down barriers to international trade

ISO 9001 is the most popular quality management standard in the world.

Let’s look at some fast

facts…

•ISO 9001 was created in 1987 and is a generic management standard

•Since then around one million companies have been certified with ISO 9001

•ISO 9001 is appropriate for all businesses, regardless of size or sector

•ISO 9001 certification is important within the supply chain and is mandated by•many governments and businesses

And the benefits?

The most commonly cited benefits of ISO 9001certification are:

•Greater success with tenders

•Reduced cost and rework

•Improved customer satisfaction and loyalty

•Increased profitability

•Preferred contractor status

The latest ISO survey results

Using data collected from ISO’s annual quality management survey, we look at how population size relates to the number of ISO certificates gained.

40%of ISO certificates in 2011 were issued in China

China

Japa

n

Germ

any

Indi

a

Braz

il0

50000

100000

150000

200000

250000

300000

350000

No. of ISO 9001 certificates

In the top ten countries for certification

China is way out in front with regards to number of certificates issued!

ISO hotspots throughout the world

Notice the split between developed European countries and fast growing developing nations.

ChinaIta

lyJap

anSp

ain

German

y UKIndia

France

Brazil

Korea0

0.10.20.30.40.50.60.7

% of population

Population/ISO ratioFor the year 2011

We took the population of each country, and worked out the percentage of ISO certificates relative to population.

Despite being 5th in terms of certificates issues, Germany leads the way in terms of population to certificate ratio.

The UK is surprisingly low in the list; has the ISO market here reached maturity?

This presentation was brought to you by

www.british-assessment.co.uk@BABqualitynews