iso 9001 2015 | join-the-dots
TRANSCRIPT
ISO 9001 2015THE 5 THINGS
JOIN-THE-DOTS
QMS
CONTENTS
Preamble
P
This tutorial follows on from the presentation
If you missed that tutorial, it is available for download here:
[click image below in Slide Show view] mode]
This presentation deals with the output discussed
in the previous tutorial:
How to use the 5 THINGSTo design a workableQuality Management
System -
Hence we will nowJOIN-THE-DOTS
between the five things.
Here goes:
Define Your Processes
1
Following on from the guidance of the main
tutorial, the first step is to define our processes.
Let’s get straight into it.
The ABC Widget Company:
The areas consist of the following:
SalesMarketingProductionHuman ResourcesPurchasingFinanceTraining
Graphically, it looks like this:
Marketing
Sales
Purchasing
Human Resources
Finance Training
Production
The ABC Widget Company
To this we must add “required processes” as per
ISO 9001 requirements.
For our illustration purposes we will add:
Quality FunctionManagement Reviews
These processes should also be defined and is then graphically illustrated:
Management Reviews
QualityFunction Quality
Function
InternalAudits
Corrective Action
CustomerComplaints
Non-Conformances
The ABC Widget Company
When we put all of the processes together we have:
Marketing
Sales
Purchasing
Human Resources Finance
Training
Production
QualityFunction
Management Reviews
The ABC Widget Company
We have now defined our processes.
Let’s move on to the next section; determining our
measures
Determine MEASURES For Your Processes
2
It is not our purpose here to discuss world-class
measurement systems in depth.
We want to walk-through and the JOIN-THE-DOTS.
The actual measures to be used to track processes for
your organization is a unique situation.
As a reminder, typical measures could include:
For our purposes, we can illustrate the set-up of
measures for a process like this:
We can now adjust our graphical illustration like
this:
Marketing
Sales
Purchasing
Human Resources
Production
Finance
Training
Production
QualityFunction
Management Reviews
The ABC Widget Company
Our Quality Management System is now taking
shape.
Let’s move on to the next section; compiling our tree
of documents.
Compile YourTREE of DOCUMENTS
3
Briefly, ISO 9001:2015 requires that information
be documented.
In today’s world, most of our information is within
an IT-framework, although we must also include hard-
copy information.
We can illustrate as follows:
Soft CopyInformation
Hard CopyInformation
Documented Information
The ABC Widget Company
For the most part, our tree of documentation can be
illustrated like this:
Documented Information
The ABC Widget Company
We can see how this relates to our processes
that we previously defined.
Breaking down the information further, we
might have:
Documented Information
The ABC Widget Company
By building-out our treeof documents like this, we end up with a completed
tree of documents.
Our bird’s-eye view of our QMS might now look like
this:
Marketing
Sales
Purchasing
Human Resources
Production
Finance
Training
Production
QualityFunction
Management Reviews
The ABC Widget Company
Marketing
Sales
Purchasing
Human Resources
Production
Finance
Training
Production
QualityFunction
Management Reviews
The ABC Widget Company
Thus our tree of documents “grows” in the background
– ready to support our processes as needed.
We are now about 60% complete.
Making Progress : ) : )
Finalize The BOUNDARIES of Your SYSTEM
4
In our previous presentation we
mentioned some key requirements of the new
standard:
X
To re-cap, we have grouped a number of elements into
what we call
DEFINING THE BOUNDARIES OF OUR QMS
We contend that this is the most important part of our
QMS
As per the previous tutorial, considerations
also include:
x
By defining our boundaries, we determine what our scope of services is and thus what market we
serve.
It is also implied that we determine what market we
do NOT serve.
This simplifies our definition of processes, and
frees us to focus on the outputs concerned.
Thus this section allows us to TARGET our processes.
Further discussion of these elements is beyond the scope of this tutorial.
We will now move along and illustrate the defining
of our boundaries.
Boundaries of our QMSContext
InterestedParties
Scope
The ABC Widget Company
To this we must now add “non-ISO-specific”
requirements.
Thus:
Boundaries of our QMS
Who We Are
Values &
Mission
BeneficiariesBrand Identity
Sustainability
The ABC Widget Company
When we put it together, it looks like this:
Boundaries of our QMS
Who We Are
Values &
Mission
BeneficiariesBrand
Identity Sustainability
Context InterestedParties
Scope
The ABC Widget Company
Tackling these eight areas will serve as the “glue” for
our QMS
As per our previous tutorial:
Another way of putting it is that these considerations
will help to align our processes and let them
“talk” to each other.
The last thing we want is processes that act as
“silos”.
In a perfect world, we could even illustrate our
QMS like this:
BlackBox
A “Glued” QMS
Customer
BLACK BOXQMS
Seamless Process Engine
The ABC Widget Company
The eight areas as identified previously are
typical examples of where focus can be given to
CONTINUOUS IMPROVEMENT
These areas are beyond the scope of this tutorial-Every WORLD-CLASS
COMPANY should incorporate these
principles.
DetermineSEQUENCE & INTERACTION
5
In your own organization, the sequence and interaction of your
processes is unique.
For our purposes, the sequence and interaction
of our processes could look like this:
Marketing Sales Purchasing Quality Function
InternalAudits
Corrective Action
ANNUALMANAGEMENT
REVIEW
Human Resources
Production
FinanceTraining
The ABC Widget Company
Our Quality Management System is about 95%
complete.
Now that we have outlined some of the principles of the FIVE THINGS we can
finally get out our crayons!
Finishing Off
F
JOIN 54
32
1
THEDOTS
54321 = Define Processes
= Determine Measures= Document Tree= Defining Boundaries= Sequence & Interaction
Finally, having walked-through the five areas we
can now illustrate our QMS as follows:
Marketing Sales Purchasing Quality Function
InternalAudits
Corrective Action
ANNUALMANAGEMENT
REVIEW
Human Resources
Production
FinanceTraining
Quality Function
InternalAudits
Corrective Action
The ABC Widget Company
The eight areas identified previously relating to our QMS boundaries have not
been indicated-
These eight areas should be integrated into our
organizational culture and individual processes.
We can however, make a basic illustration for our
complete QMS:
Let’s move on to the next section; determining our
measures
SHAREHOLDERS ■ INTERESTED PARTIES
MISSION ■ VALUES
MARKET
SUSTAINABILITY
The ABC Widget Company
The above slide represents a model based on the five
areas that we have covered.
Keeping to the framework of these five areas will facilitate the journey to
world-class status.
Of course, other elements can be built around this framework as the need
arises.
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