iso 9000 tips and techniques[1]

8/14/2019 ISO 9000 Tips and Techniques[1]

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Lifesaving Techniques for ISOImplementation

How to avoid trouble inHow to avoid trouble inthe depths of ISOthe depths of ISOImplementation.Implementation.


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Diving InDiving In

Hazards in the Water Hazards in the Water

Winning the RaceWinning the Race

Continuing WorkoutsContinuing Workouts


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Diving In

Over coming fear of Over coming fear of the water.the water.


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It is too cold!

No one wants to jump into a cold, empty No one wants to jump into a cold, empty pool. pool.

Diving In


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Management must make sure the

water is warm ..

Managers: Get in first.Managers: Get in first.

Commit to the project, and make your Commit to the project, and make your commitment visible.commitment visible.

Diving In


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Management:

Get in first by..Get in first by..Learning about ISOLearning about ISO

Planning the project and assigningPlanning the project and assigningresponsibilitiesresponsibilities

Make your commitment visible by..Make your commitment visible by..

Providing resourcesProviding resourcesRewarding participation in the ISORewarding participation in the ISO

project project

Diving In


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Management

These points may seem obvious - but theThese points may seem obvious - but the biggest obstacle quoted by a registrar is: biggest obstacle quoted by a registrar is:

Diving In

Management buy-in andManagement buy-in andsupportsupport


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Management has prepared theway, and yet many still dontwant to dive in..

Im happy where I am,Im happy where I am,why should I dowhy should I doanything different?anything different?

Diving In


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Make the water inviting

People wont want to get in on the projectPeople wont want to get in on the projectunless they know what it means to them andunless they know what it means to them and

to their job.to their job.Explain why ISO is important to theExplain why ISO is important to thecompanycompany

Explain how it will make their job easier.Explain how it will make their job easier.Explain how their job will be differentExplain how their job will be different And And how it will be the same.how it will be the same.

Diving In


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Understand that employees may

feel threatened.If I document everything I do, will I stillIf I document everything I do, will I stillhave value?have value?

What is this corrective action? It soundsWhat is this corrective action? It soundslike going to the principals office.like going to the principals office.

Someone is going to audit mySomeone is going to audit my performance? performance?

Diving In


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Remove the threat

Involve employees in the developmentInvolve employees in the development process. process.

To modify or develop processes to meetTo modify or develop processes to meetthe standard use the people that arethe standard use the people that arecurrently involved in the process.currently involved in the process.

Train all staff on the corrective action andTrain all staff on the corrective action andinternal audits; emphasize the focus oninternal audits; emphasize the focus onimproving the process.improving the process.

Diving In


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Watch out for hazardsin the water:

Hazards in the water


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The company doesnt knowhow to swim

Provide swimming lessonsProvide swimming lessons

A general introduction to ISO 9000 isA general introduction to ISO 9000 isnecessary for all staff.necessary for all staff.

Consider more advanced training for theConsider more advanced training for the project manager and other people driving project manager and other people drivingthe project.the project.



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Misinterpretation of the Standard

Leads to wasted efforts and time.Leads to wasted efforts and time.Having to redesign processes numerousHaving to redesign processes numerous

times.times.Over Implementing the standard -Over Implementing the standard -requiring too much in your system.requiring too much in your system.

Uncovering major nonconformancesUncovering major nonconformancesduring your audit, delaying your during your audit, delaying your registration.registration.



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Use a coach

Consider using a consultant.Consider using a consultant.

To help plan your projectTo help plan your project

To help interpret theTo help interpret thestandardstandard

To allow you to benefitTo allow you to benefitfrom experiencefrom experience

To watch your timelineTo watch your timeline

Lifesaving Technique


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Drowning in Detail..

The purpose of this procedure is toThe purpose of this procedure is todocument the aforementioned activities,document the aforementioned activities,

herin after referred to as the prescribedherin after referred to as the prescribedtasks in terms that preclude their executiontasks in terms that preclude their executionin an inconsistent manner, wherin suchin an inconsistent manner, wherin such

inconsistency may potentially result in theinconsistency may potentially result in the prescribed tasks delivering a result that is prescribed tasks delivering a result that isnot repeatable or reproduciblenot repeatable or reproducible



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And poorly written procedures

Why use ten words when one will do?Why use ten words when one will do?

The items hereinunder referenced in someThe items hereinunder referenced in some

cases fell excessively outside normalcases fell excessively outside normal parameters. parameters.

The procedures contained herin are applicableThe procedures contained herin are applicableto all operations in the following departmentsto all operations in the following departmentswithin their functional ambitwithin their functional ambit



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Make procedures user friendly

Use short sentences starting with a verb.Use short sentences starting with a verb.

Avoid using the passive voice. Make it clear Avoid using the passive voice. Make it clear who is performing the task.who is performing the task.Use white space for easy reading.Use white space for easy reading.



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Documentation

Too Much? Too Little?Too Much:Too Much:

Work instructions written for virtuallyWork instructions written for virtually

everythingeverythingOverlap and repetition - Including a process inOverlap and repetition - Including a process inmore than one work instruction.more than one work instruction.

Too little:Too little:

Lack of work instructions where the processLack of work instructions where the processaffects the quality of the product.affects the quality of the product.



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Documentation

Remember that the goal here isRemember that the goal here is consistencyconsistencyfor your processes.for your processes.

If two trained employees were to performIf two trained employees were to performthis task, would they do it the same way?this task, would they do it the same way?

If the answer to this is Maybe not a work If the answer to this is Maybe not a work instruction is appropriate.instruction is appropriate.



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Departments that are Different

Do you have a department that needsDo you have a department that needsartistic license to do their work?artistic license to do their work?

You may encounter some resistance toYou may encounter some resistance todocumenting procedures in these areas.documenting procedures in these areas.



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Help them see how the procedure

can work for them.It is important to demonstrate to theseIt is important to demonstrate to thesedepartments that the process should bedepartments that the process should be

consistent.consistent.The creativity takes place within theThe creativity takes place within the

process. process.Document the procedure to describe theDocument the procedure to describe thesteps that must be followed, but not tosteps that must be followed, but not to

prescribe the detail of their job. prescribe the detail of their job.



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Your project gets out of control

Teams are not meeting theTeams are not meeting thetimeline.timeline.

Overlapping processes are notOverlapping processes are notcoordinated.coordinated.

Teams are going in differentTeams are going in differentdirections.directions.



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Employees are not aware of

progress.As the project goes on, employees hear lessAs the project goes on, employees hear lessand less about progress.and less about progress.

Only those involved are aware of newOnly those involved are aware of new processes. processes.It appears as though the project has comeIt appears as though the project has comeand gone.and gone.

New processes are only documents, not a New processes are only documents, not achange in practice.change in practice.



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Celebrate

Involve employees and keep the projectInvolve employees and keep the projectvisible by celebrating progress and success.visible by celebrating progress and success.

Get togethersGet togethersFoodFood

Employee recognitionEmployee recognition

Newsletters to communicate Newsletters to communicate



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Someone removed from the process is writing procedures.

The procedure is unrealistic. It will not beThe procedure is unrealistic. It will not besuccessfully implemented.successfully implemented.

The procedure is idealistic, not practicalThe procedure is idealistic, not practicalThe procedure has failed to address key issuesThe procedure has failed to address key issues

for the processfor the processThe opportunity to address difficulties in theThe opportunity to address difficulties in the process process



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The usual nonconformances:

Design Control Document Control

Purchasing.

Equipment.

Corrective Action Training



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Winning the race

RegistrationRegistration


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Be prepared for your audit:

Complete one cycle of internal audits.Complete one cycle of internal audits.

Complete one management review.Complete one management review.

Have approximately 3 months of records.Have approximately 3 months of records.

Have a minimum of one design projectHave a minimum of one design projectdocumented start to finish.documented start to finish.

Winning the race


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Be prepared for your audit:

Make all employees aware of the audit.Make all employees aware of the audit.

Let them know what to expect.Let them know what to expect.

Do a Sweep of your facility for Do a Sweep of your facility for uncalibrated equipment and uncontrolleduncalibrated equipment and uncontrolleddocuments.documents.

Winning the race


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Going the distance


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Are you swimming or treading

water?The system is too complicated, andThe system is too complicated, and

becomes static. becomes static.

The system may have been built as theThe system may have been built as theideal system, not a reflection of what isideal system, not a reflection of what isactually done.actually done.

Employees become stalled, confused.Employees become stalled, confused.

Going the Distance

h


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Simplify

Dont be afraid to make changes to theDont be afraid to make changes to thesystem. Simplify the procedures.system. Simplify the procedures.

Dont expect the system to be perfectDont expect the system to be perfectimmediately.immediately.

Get feedback from employees involvedGet feedback from employees involved

with the process to make changes.with the process to make changes.

Going the Distance

G i h Di


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Is Management Review

Effective?Management review becomes ineffectiveManagement review becomes ineffective

Evaluate the data that is provided. Is itEvaluate the data that is provided. Is it

enough to communicate to managementenough to communicate to managementhow the quality system is working?how the quality system is working?Is management assigning action itemsIs management assigning action itemsand following up on them?and following up on them?Is management devoting enough time toIs management devoting enough time tomanagement review?management review?

Going the Distance


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G i g th Di t


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Follow the example of

experienced swimmers

WorkoutWorkout

Never swim alone Never swim alone

Follow the RulesFollow the Rules

Going the Distance

Going the Distance


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Workout

Use the system that you have built.Use the system that you have built.

Implement corrective actions.Implement corrective actions.

Emphasize the importance of Emphasize the importance of

Corrective ActionCorrective Action

Management ReviewManagement Review

Internal AuditsInternal Audits

Continue training.Continue training.

Going the Distance

Going the Distance


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Never swim alone

The system cannot be the responsibility of oneThe system cannot be the responsibility of one person. person.

Assign responsibilities to a variety of peopleAssign responsibilities to a variety of peopleDont assume that the Quality Manager has toDont assume that the Quality Manager has to be responsible for everything. be responsible for everything.

Use others as coordinators for Use others as coordinators for

Corrective action, Training Records,Corrective action, Training Records,Equipment, Quality Records and InternalEquipment, Quality Records and InternalAudits.Audits.

Going the Distance


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Going the Distance


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Follow the Rules

Celebrate and communicateCelebrate and communicate

Involve the people performing the processInvolve the people performing the process

Watch out for the usual nonconformancesWatch out for the usual nonconformances

Prepare for your auditPrepare for your audit

Going the Distance


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Enjoy Your Success!

iso 9000 tips and techniques[1]

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