isg star of excellence · 1. service provider nominates 2. isg nominates 3. enterprise clients self...

1ISG Confidential. © 2020 Information Services Group, Inc. All Rights Reserved.

2020 Star of Excellence Global Launch

ISG Confidential. © 2020 Information Services Group, Inc. All Rights Reserved.

Global Launch

ISG Star of Excellence



Introducing the ISG Star of Excellence Awards™

The Star of Excellence Award™ represents the pinnacle of achievement in our industry.

It is an independent, industry wide Voice of the Customer award that is based on direct

feedback about you, by your clients.

Data is collected through an online survey, which is designed and administered by ISG.



Agenda1. 2019 results 2. Program overview3. How to participate4. Key dates and milestones5. Q&A



Star of Excellence™ 2019 Results

1,400+Unique Evaluations

600+Unique Enterprises

100+Providers Evaluated

Business Leader

Procurement Office

Technology Strategist

Technology User

Commercial Vendor Manager

Evaluations by Role

250+Provider Nominations



2019 Winners

Star of Excellence Emerging Technology



Sample Benchmarking ReportRankings Benchmarking

Deep dives Cross tab analysis

Participants profile

Qualitative feedback overview



2019 Benchmarking data



Program Overview

1 ADM, Data Center, EUC, MNS, BPM, Blockchain, Big Data, ML/AI, IoT 2 ANZ, Rest of Asia, SEMEA, DACH, Nordics, UK&N-Ireland, Benelux, North America, LATAM3 Three stages of developmental phases - Incubate, Enable and Accelerate.

ISG Star of Excellence™ – Emerging Technology

Incubate Enable Accelerate

Blockchain Big Data ML/AI IoT

For Star of Excellence Award™ – Emerging technology

⬤ Minimum 10 unique clients, 20 responses to be eligible

⬤ Should cover at least two phases3

ISG Star of Excellence™

Collaboration Execution Governance People Innovation

ADM Data Centers EUC MNS BPM

Cloud

For Star of Excellence Award™

⬤ Minimum 20 unique clients, 30 responses to be eligible

⬤ Should reflect at least two technologies1

⬤ Should cover at least two geographies2



Data Collection And Management

All Data ConfidentialAll information will be treated confidential

No Competitor IntelligenceNo specific data will be shared

All Information AggregatedAll information will be published in aggregated format

Socialize Within ISGProvide high level insights for ISG colleagues

Industry BenchmarksGold standards for our industry



How Does It Work?

Nominations1There are three ways to participate in the Star of Excellence Awards™. 1. Service provider nominates2. ISG nominates3. Enterprise clients self

register

Finalists will be announced at the Americas Sourcing Industry Conference.

The final winners will be announced at the Sourcing Industry Conference in Q3.

Results3The award is based on feedback collected through an online survey, which is designed and administered by ISG. The awards are solely based on client feedback. ISG will not intervene or have any interpretations of the data collected.

Methodology2



Microsite?

https://isgstar.isg-one.com

Self Nomination Page Provider Nomination Page



Why participate?

• Be recognized as the worlds most customer centric service provider

• Validate your commitment to client centricity

o Data is integrated with ‘Candidate Provider Qualification’ process

o Feeds into IPL reports

“ISG Star of Excellence has provided validation on our core value around customer centricity by an independent industry authority. Winning is a testimony in our ability to help clients achieve their strategic objectives in a highly competitive marketplace” — HCL



What do you need to do?1. Start nominating early

2. Assign a single point of contact within your organization to co-ordinate and drive the nomination process

3. Actively promote the process both internally to your teams and externally to your clients



Key Dates

Launches the Star of Excellence Awards™ Microsite for providers

only. Providers can start nominating their clients through microsite.

ISG concludes the feedback collection process.

ISG announces winners at SIC US, Miami

Providers can initiate procurement of reprint

rights & benchmark reports

All ISG clients and general market (including past participants) are notified about the launch of the microsite and invited to provide

feedback.

1 30 14-15 20 15

SeptemberMarch March June September



Questions?



Contact

Andrea Murray, [email protected]+61 414 619 584 (mobile)

Amit Dengle, Associate [email protected]+61 437 473 333 (mobile)

Reach-out

ISG Star of Excellence, [email protected]

mailto:[email protected]



isg-one.com

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and

advisory firm. A trusted business partner to more than 700 clients, including more than 70

of the top 100 enterprises in the world, ISG is committed to helping corporations, public

sector organizations, and service and technology providers achieve operational excellence

and faster growth. The firm specializes in digital transformation services, including

automation, cloud and data analytics; sourcing advisory; managed governance and risk

services; network carrier services; strategy and operations design; change management;

market intelligence and technology research and analysis. Founded in 2006, and based in

Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in

more than 20 countries—a global team known for its innovative thinking, market

influence, deep industry and technology expertise, and world-class research and analytical

capabilities based on the industry’s most comprehensive marketplace data.

isg star of excellence · 1. service provider nominates 2. isg nominates 3. enterprise clients self...

Documents