The 3 Keys to Building a BDC that Produces

1.Hire the Right People2.Train Right3.Hold Accountable Right

Hire the right people

Hire Right1- Write a thorough job description

2- Interview Phone Skills- Conduct a phone interview with your customer’s experience in mind

3- In-Person Interview tips that vet out the best employee

4- Phase II of the Interview- Role Play

5- Check References

1.Sample Job Description

Get the BEST candidates interested!!! What’s great about your dealership or dealer group?

2. The Phone Interview

In-Person Interview Tips

✔ A solid interview should last an hour. ✔ Don’t make the mistake of speaking about your part first. If their part does not take approximately half hour because their answers are short and clipped BEWARE. In almost all of the positions we have available, the candidate should be able to articulate themselves clearly and in words. This is a people business.

3- The In-Person Interview.

4- Phase II :Personal interview

5- Reference Check

Final thoughts about the Hiring Phase

Train Right

AccountabilityThe RIGHT way

Performance Rubric (Checklist)

Sales Management and GM Connection-Asking the right questions