is your organization really mission driven

Is Your Organization Really Is Your Organization Really Mission Driven?Mission Driven?

How Do You Know?How Do You Know?

Management Consulting in Healthcare

Mission Driven? Mission Driven? How Do You Know?How Do You Know?

No margin – no mission…No margin – no mission…



No margin – no mission… perhaps, but no No margin – no mission… perhaps, but no guarantee of mission.guarantee of mission.




And, no guarantee that the mission is And, no guarantee that the mission is carried outcarried out




What’s your “real” mission? What’s your “real” mission?




What’s your “real” mission? What’s your “real” mission? Economic survival?Economic survival?




What’s your “real” mission? What’s your “real” mission? Economic survival?Economic survival?Beat the other guys?Beat the other guys?



There are many ways to measure margin There are many ways to measure margin (appropriately so) but how do you (appropriately so) but how do you measure mission?measure mission?



There are many ways to measure margin There are many ways to measure margin (appropriately so) but how do you (appropriately so) but how do you measure mission?measure mission?Have you made any attempts at Have you made any attempts at

measurement?measurement?



There are many ways to measure margin There are many ways to measure margin (appropriately so) but how do you (appropriately so) but how do you measure mission?measure mission?Have you made any attempts at Have you made any attempts at

measurement?measurement?Are measures consistent across the Are measures consistent across the

organization?organization?



What do the people who are important to What do the people who are important to your organization think the mission is?your organization think the mission is?



What do the people who are important to What do the people who are important to your organization think the mission is?your organization think the mission is?Patients, residents, families, customersPatients, residents, families, customers



What do the people who are important to What do the people who are important to your organization think the mission is?your organization think the mission is?Patients, residents, families, customersPatients, residents, families, customersCommunity members & leadersCommunity members & leaders



What do the people who are important to What do the people who are important to your organization think the mission is?your organization think the mission is?Patients, residents, families, customersPatients, residents, families, customersCommunity members & leadersCommunity members & leadersEmployeesEmployees



What do the people who are important to What do the people who are important to your organization think the mission is?your organization think the mission is?Patients, residents, families, customersPatients, residents, families, customersCommunity members & leadersCommunity members & leadersEmployeesEmployeesBoard membersBoard members



What do the people who are important to What do the people who are important to your organization think the mission is?your organization think the mission is?Patients, residents, families, customersPatients, residents, families, customersCommunity members & leadersCommunity members & leadersEmployeesEmployeesBoard membersBoard membersPhysiciansPhysicians



What do the people who are important to What do the people who are important to your organization think the mission is?your organization think the mission is?Have you ever asked (not told) them?Have you ever asked (not told) them?




You might be surprised at their answersYou might be surprised at their answers




You might be surprised at their answersYou might be surprised at their answers

Do they know the goals of this current Do they know the goals of this current planning period relative to mission? planning period relative to mission?


Mission Driven? Mission Driven? Let’s Take A Look…Let’s Take A Look…

You are recruiting a new board memberYou are recruiting a new board member



You are recruiting a new board memberYou are recruiting a new board memberYou show them the Mission StatementYou show them the Mission Statement



You are recruiting a new board memberYou are recruiting a new board memberYou show them the Mission StatementYou show them the Mission StatementYou show them the Audited FinancialsYou show them the Audited Financials



You are recruiting a new board memberYou are recruiting a new board memberYou show them the Mission StatementYou show them the Mission StatementYou show them the Audited FinancialsYou show them the Audited FinancialsYou show them the Strategic PlanYou show them the Strategic Plan



You are recruiting a new board memberYou are recruiting a new board member You show them the Mission StatementYou show them the Mission Statement You show them the Audited FinancialsYou show them the Audited Financials You show them the Strategic PlanYou show them the Strategic Plan

Do you have a way to show the new board Do you have a way to show the new board member how successful the organization member how successful the organization is at accomplishing its mission?is at accomplishing its mission?



You are recruiting a new board memberYou are recruiting a new board member You show them the Mission StatementYou show them the Mission Statement You show them the Audited FinancialsYou show them the Audited Financials You show them the Strategic PlanYou show them the Strategic Plan

Do you have a way to show the new Do you have a way to show the new board member how successful the board member how successful the organization is at accomplishing its organization is at accomplishing its mission?mission? Are there goals and measures?Are there goals and measures?



Can you show the new board member:Can you show the new board member:



Can you show the new board member:Can you show the new board member: How you want your patients, families – How you want your patients, families –

customers to see you?customers to see you?




customers to see you?customers to see you? Which specific internal processes are critical Which specific internal processes are critical

to mission success?to mission success?





to mission success?to mission success? What values, skills and technologies What values, skills and technologies

employees must possess?employees must possess?





to organizational success?to organizational success? What values, skills and technologies What values, skills and technologies

employees must possess?employees must possess? How progress is measured?How progress is measured?





to organizational success?to organizational success? What values, skills and technologies What values, skills and technologies

employees must possess?employees must possess? How progress is measured?How progress is measured?

Lead & Lag IndicatorsLead & Lag Indicators


Mission Driven? Mission Driven? How Do We Get There?How Do We Get There?

Consider developing and using the Consider developing and using the Balanced Scorecard* Balanced Scorecard*

**The Strategy-Focused OrganizationThe Strategy-Focused Organization by Kaplan & Norton by Kaplan & Norton



The Balanced Scorecard… it’sThe Balanced Scorecard… it’s



The Balanced Scorecard… it’sThe Balanced Scorecard… it’sA way to Plan, Communicate, Measure and A way to Plan, Communicate, Measure and

Manage Mission-Based Strategy.Manage Mission-Based Strategy.




Manage Mission-Based Strategy.Manage Mission-Based Strategy.A way to talk about and measure strategy A way to talk about and measure strategy

because…because…





because…because…You can’t measure what you can’t describe andYou can’t measure what you can’t describe and





because…because…You can’t measure what you can’t describe andYou can’t measure what you can’t describe andYou can’t manage what you can’t measureYou can’t manage what you can’t measure





because…because…You can’t measure what you can’t describe andYou can’t measure what you can’t describe andYou can’t manage what you can’t measureYou can’t manage what you can’t measure

A way to measure vital cause & effect A way to measure vital cause & effect relationships that lead to achieving the relationships that lead to achieving the missionmission



Consider developing and using the Consider developing and using the Balanced Scorecard to:Balanced Scorecard to:



Utilize the Balanced Scorecard to:Utilize the Balanced Scorecard to:Focus the entire organization on a mission Focus the entire organization on a mission

specific strategyspecific strategy



Utilize the Balanced Scorecard to:Utilize the Balanced Scorecard to:Focus the entire organization on a mission Focus the entire organization on a mission

specific strategyspecific strategyMobilize change through executive Mobilize change through executive

leadership, then…leadership, then…



Then…Then…Translate the mission specific strategy into Translate the mission specific strategy into

operational termsoperational terms




operational termsoperational termsAlign the organization to the strategyAlign the organization to the strategy




operational termsoperational termsAlign the organization to the strategyAlign the organization to the strategyMake mission & strategy everyone’s Make mission & strategy everyone’s

everyday jobeveryday job



Then…Then…Translate the strategy into operational Translate the strategy into operational

termstermsAlign the organization to the strategyAlign the organization to the strategyMake mission & strategy everyone’s Make mission & strategy everyone’s

everyday jobeveryday jobMake strategy a continual processMake strategy a continual process



Translate the mission specific strategy into Translate the mission specific strategy into operational termsoperational terms



Translate the mission specific strategy into Translate the mission specific strategy into operational termsoperational termsStrategy MapsStrategy Maps



Translate the mission specific strategy into Translate the mission specific strategy into operational termsoperational termsStrategy MapsStrategy MapsBalanced ScorecardsBalanced Scorecards



Align the organization to the mission Align the organization to the mission specific strategyspecific strategy




Make mission & strategy everyone’s Make mission & strategy everyone’s everyday jobeveryday job




Make mission & strategy everyone’s Make mission & strategy everyone’s everyday jobeveryday jobAwareness, cascadingAwareness, cascading




Make mission & strategy everyone’s Make mission & strategy everyone’s everyday jobeveryday jobAwareness, cascadingAwareness, cascadingDepartmental & personal scorecardsDepartmental & personal scorecards





Make mission specific strategy a continual Make mission specific strategy a continual processprocess





Make mission specific strategy a continual Make mission specific strategy a continual processprocessLink to budgetsLink to budgets



Align the organization to the mission specific strategyAlign the organization to the mission specific strategy Make mission & strategy everyone’s everyday jobMake mission & strategy everyone’s everyday job

Awareness, cascadingAwareness, cascading Departmental & personal scorecardsDepartmental & personal scorecards

Make mission specific strategy a continual Make mission specific strategy a continual processprocessLink to budgetsLink to budgets Information systemsInformation systems



Align the organization to the mission specific strategyAlign the organization to the mission specific strategy Make mission & strategy everyone’s everyday jobMake mission & strategy everyone’s everyday job

Awareness, cascadingAwareness, cascading Departmental & personal scorecardsDepartmental & personal scorecards

Make mission specific strategy a continual Make mission specific strategy a continual processprocessLink to budgetsLink to budgets Information systemsInformation systemsOngoing LearningOngoing Learning



Can you and your organization Can you and your organization continue to rely on financial measures continue to rely on financial measures alone?alone?

Can you and your organization cut Can you and your organization cut your way to greatness?your way to greatness?

Contact usContact us(952) 953-3684(952) 953-3684

[email protected]@Consultant.com


Management Consulting in Management Consulting in HealthcareHealthcare is… is…

A small, focused consulting firm that...A small, focused consulting firm that...Believes hands on, down in the trenches Believes hands on, down in the trenches

operational experience combined with operational experience combined with consulting expertise is vital in obtaining real, consulting expertise is vital in obtaining real, lasting results for clients.lasting results for clients.

Has experience in acute care, long term care, Has experience in acute care, long term care, health systems, CCRCs, medical schools and health systems, CCRCs, medical schools and other healthcare organizations.other healthcare organizations.


is your organization really mission driven

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