is-im mailing machines webinar. 2 purpose we will be holding these webinars every other month to...

IS-IM Mailing Machines

Webinar

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Purpose

We will be holding these Webinars every other month to communicate valuable information to the field thereby better serving our customers.

This month we will be talking about issues pertaining to IS/IM machines.

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House Rules

Upon logging in please put your phone on mute so we will not hear background noise. DO NOT put the phone on hold or we will hear the hold music.

Please save your questions until the end when we will begin answering them one at a time.

Be courteous to other participants so everyone can benefit from the session.

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Agenda

Current issues Upcoming changes and improv

ements Released Service Bulletins & Ad

visories Upcoming SB & SA Knowledgebase and TS website Q&A

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Current Issues1. Ink yields – Being evaluated

2. Connection Issues (e.g. OLS,TMS & POC) – The problem is compounded by multitude of issues:

a) Line In Useb) No dial tonec) Server problemsd) Other communication issues

3. Declaration Issues – We will be looking closely at calls that TS cannot resolve.

a) Incomplete declarationb) Incorrect declaration

4. Base Lockups – Imprint memories

5. DWP not recognized or running continuously – Improved in upcoming SW

6. 460 Screen Contrast – Corrected in upcoming SW

7. Department totals mismatch – Not counting the last day in range.

8. Unknown name and unknown number on customer web

9. No print, No Date on screen – Suggest a surge protector connected inline with power

10. Diff weighing issue with WP – Improved in upcoming SW

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Upcoming changes and Improvements

Phase 1:Available for download from Tech Support Website in Early March (new units from Memphis will not be shipped with this software!)

− Line in use (connection with modem)− 460 screen contrast− 460 country lookup− Base lockups involving the imprint memories− Reduced Lockup & continuous running with

DWP − Account List Import/Export via USB key− Improved MMI language− Diff weighing issue

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Phase 2: Exact date TBD (sometime in May). This will be a full release including new units shipped from Memphis.

− Introduction of the 440 Plus

− LAN Connections to OLS and Postal Servers

− Navigator & G2 connectivity

Upcoming changes and Improvements

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Released Service Bulletins & Advisories

IM/IS Declaration Process bulletin

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New Meter Install Replacement Meter Install

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*NOTE: When replacing an old base with a new base then OLS replaces the old serial number with the new one.

New Base/Board Install Replacement Board Install

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Incorrect Declaration Service Advisory

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Incorrect Declaration Service Advisory

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Ink Buildup Service Advisory

The recommendation is to clean at every service visit

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Ink Buildup Service Advisory

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Upcoming SB & SA

A Service Advisory on accounting issues and the temporary workaround

SA/SB on OLS call matrix Unknown name & number on

Customer Web.

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IM / IS Online Services – Call Matrix

Automatic Call Notes

If the machine is turned off when automatic call is scheduled, the automatic call does not happen. The IM/IS machine will detect the next it is plugged in that an auto call did not happen and will try connecting immediately without prompting the customer. During the connection the base cannot be used by the customer.If an automatic call fails, then the machine tries 3 times in 30 minute intervals. There is no error message displayed on the base if a call fails. After 3 failures, machine tries the next day at the same time of the initial automatic call for 3 more tries and continues to do so until the call is successful.

Below is a Call Matrix that gives detail about online service calls: Type Of Call - The type of online services call being performed. Manual Or Automatic - When the call is performed automatically or the user has to perform a call manually. Occurs During A Service Process - The call is performed during the installation wizard. Controlled By - Manual call, automatic call or online services. Call Details - What occurs during the online services call. Additional Information - Knowledgebase article references and general information.

Successful Call Notes

A "Call Successful" message means that a normal hang-up was triggered by the machine. That is no guarantee that all the tasks were executed during the connection. If an expected task did not occur, contact Tech Support and they can check the connection history on OLS support website for the status of each task during the connection

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Type Of Call

Manual OrAuto

matic

Occurs During A Service

Process

Controlled By Call Details

Additional

Information

Ping or Test

M Anytime Manual CallDone to test connectivity with OLS server.

Declaration M Installation

Required Call Manual Call- First Installation. - Base or Main PCB Replacement.- Customer Data Reinitialize or Base Board Reinitialize.

KB # 3087, 3088, 3089

Backup Data

M Base PCB Replacement

Anytime after machine is declared

Manual CallOLS saves a binary file sent by the IM / IS machine.

KB # 3192, 3193, 3191

Restore Customer Data

M Base PCB Replacement

Anytime after the machine is Declared.

Manual CallOLS delivers the last binary file uploaded by the DELTA machine.


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Type Of Call

Manual OrAutomatic


Process


Additional

Information

Generic Call

M Anytime after the machine is Declared.

Manual Call- OLS server is checked during call and any pending rates, features and services will be activated on the machine after the call.

KB # 2768, 3023, 3184

Feature Delivery

M and A

Contract for Feature or Business Service

Manual CallIf a contract has been sent to OLS for a feature with an activation date in past, any machine call to OLS delivers the feature during the call.

Automatic Call- If a contract has been sent to OLS for a feature with an activation date in the future, if the machine makes a call before this activation date, OLS sets up an automatic call for delivering the feature promptly. - Automatic call is normally scheduled after midnight


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Type Of Call

Manual OrAuto

matic


Process


Additional

Information

Synchronization

M Contract for Feature or Business Service

Manual Call- Anytime once the machine is Declared. - If some features are not up to date in the machine, it is a way for OLS to check each contract and send back all the features to the machine.

Ink Management

A Ink Management Contract. Automatic Call- If the "Low Ink Threshold" is reached (80% consumed), the machine will call automatically the next time it goes in "Sleep Mode".- After a successful call, a flag is set in the cartridge so only one automatic call will be placed to OLS for each ink cartridge.


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Type Of Call

Manual Or

Automatic


Process

Controlled By Call Details Additional

Information

Statistics M and A

PSD Withdrawal

Any Statistics Contract.- Basic Statistics is a default IS/IM contract and will display only the monthly activity on the OLS customer website - Enhanced Statistics is an optional IS/IM contract and displays monthly & daily activity, postal class and department usage on the OLS customer website

Manual CallAnytime manually, if the customer wants the stats immediately on the OLS customer website.

Automatic Call- Calls are scheduled for the 1st of the month. After each automatic call for statistics upload is completed, the OLS server sets a new call for the next month. - Automatic call is normally scheduled after midnight.

- Machine can hold up to 200,000 imprint records before the statistics buffer is full. There is a warning displayed on the base when the buffer is 80% full. If the buffer fills the machine will be locked until a statistics upload is completed.

Data Upload M and A

OLS Maintenance Contract for the Monthly Automatic Data Upload of diagnostic data- OLS Maintenance contract is a default for all IS/IM systems

Manual CallAnytime to specifically upload the diagnostics log.

Automatic Call- "Sliding" monthly call based on the effective date of the OLS Maintenance Contract . After each automatic Data Upload call, OLS sets up a new call.- Automatic call is normally scheduled after midnight


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Type Of Call

Manual Or

Automatic


Process

Controlled By Call Details Additional

Information

eConfirmation M and A

PSD Withdrawal

eConfirmation Contract (optional)

Manual Call- Anytime there are PIC's to be uploaded. - After a successful call the PIC record list in the machine is cleared.

Automatic Call - The call will happen after midnight only if there are PIC's to be uploaded. When the call happens, OLS sets a new call for the next day. If no PIC to be uploaded, the machine sets itself to call on the next day at the same time. - After a successful call the PIC record list in the machine is cleared.

Rate Download

M and A

Rate Protection Contract [RPC] (optional) orRate Order

Manual CallAnytime there is a new rate ready to be uploaded in OLS, the rate will download to the machine during any call made after the activation date.

Automatic Call- If a new rate has been sent to OLS with an activation date in the future, if the machine makes a call before this activation date, OLS sets up an automatic call for delivering the rate on the activation date.- Automatic call is normally scheduled after midnight.

KB # 3333, 3335, 3336, 3337


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Type Of Call

Manual Or

Automatic


Process


Additional

Information

Slogan Download

M Slogan Order Manual Call- Anytime there is a new customer slogan uploaded in OLS, the slogan will download to the machine during any call made. - Customer will be notified by e-mail when the slogan is ready for download.

Software Download(For Future Use with LAN Connection)

M and A

Only if OLS has sent to the device a request for a Pending Software Download.

Manual CallThe user answers that he wants to perform the download "Now".

Automatic CallThe user answers that he wants to perform the download "Later" (means Next Night).

.


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Unknown name & number Verify that all account names and numbers exist when you export department report

data to USB key. This will allow you to provide the customer with data on usage before you attempt to restore the names and numbers on OLS customer web.

Contact Tier 2 tech support and ask them to check to see if the customer has both a Basic Statistics and Enhanced Statistics contract active. If the answer is yes, the tier 2 rep should use OLS opco web “minimal back office” to deactivate the Basic statistics contract and extend the end date of the enhanced statistics contract. This will create a new pending contract for enhanced statistics.

At customer site, turn off accounts in supervisor account management and power off the base. Then turn accounts back on in account management.

Run a zero value imprint for each active account on the base and then complete a Upload Statistics call to OLS server. Check the customer web site to see if the account names and numbers appear in the current months department statistics page.

If there are still unknown department names and numbers; in supervisor account management, delete any account that was not displayed on the customer web then add it again. Note when you delete an account, any usage from before the deletion will be shown on the OLS web as in retired status. That applies to unknown name and number accounts also.

Run a zero value imprint for each account that you deleted and re-added and then complete an Upload Statistics call to the OLS server. Check the customer web site to see if the account names and numbers appear in the current months department statistics page.

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Knowledgebase and TS websiteIM / IS KB Simulation Articles: #2680 - IM480, IS-480 - Dynamic Scale Calibration #2681 - IM480, IS-480 - Weighing Platform Calibration #2773 - IM480, IS-480 - Weigh Platform Scale Activation #2999 - IM330, IM350 - Customer Self Installation #3008 - IM330, IM350, IS-330, IS-350 - Print Offset #3023 - IM330, IM350, IS-330, IS-330 - Making A Generic Call #3024 - IM330, IM350, IS-330, IS-350 - Processing First Class Mail #3025 - IM330, IM350, IS-330, IS-350 - Uploading Funds #3026 - IM330, IM350, IS-330, IS-350 - Uploading Rates #3051 - IM330, IM350, IS-330, IS-350 - Changing Programmed

Numbers And Prefix #3052 - IM460 - Update Registration Instructions #3053 - IM480 - Update Registration Instructions #3056 - IM480, IS-480 - Funding Pin Code #3057 - IM480, IS-480 - Uploading Funds #3061 - IM480, IS-480 - Processing First Class Mail #3062 - IM480, IS-480 - Processing A Priority Parcel #3072 - IM460, IS-460 - Manual Weight Entry #3073 - IM480, IS-480 - Manual Weight Entry #3075 - IM460, IS-460 - Generic Call Simulation #3076 - IM480, IS-480 - Programming A Job #3088 - IM460, IS-460 - Customer Self Installation #3089 - IM480, IS-480 - Customer Self Installation #3096 - IM480, IS-480 - Manual Weight Entry #3141 - IM480, IS-480 - Job Programming (Memory) #3142 - IM460, IS-460 Uploading Funds #3145 - IM480, IS-480 - Accessing Job Programs (Memory) #3164 - IM330, IM350, IS-330, IS-350 - Manual Weight Entry #3183 - IM420, IM440, IS-420, IS-440 - Uploading Funds #3184 - IM420, IM440, IS-420, IS-440 - Generic Call #3189 - IM420, IM440 - Update Registration #3190 - IS-420, IS-440 - Update Registration #3191 - M480, IS-480 - Backing Up Customer Data

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#3192 - IM330, IM350, IS-330, IS-350 - Backing Up Customer Data #3193 - IM420, IM440, IS-420, IS-440 - Backing Up Customer Data #3194 - IM420, IM440, IS-420, IS-440 - Processing First Class Mail #3195 - IM420, IM440, IS-420, IS-440 - Re-Dating First Class Mail #3198 - IM330, IM350 - Update Registration #3199 - IS-330, IS-350 - Update Registration #3200 - IM330, IM350, IS-330, IS-350 - Changing The Default Postage Value #3286 - IM330, IM350, IS-330, IS-350 - Adding An Account #3287 - IM330, IM350, IS-330, IS-350 - Display Account List #3288 - IM330, IM350, IS-330, IS-350 - Clearing An Account #3289 - IM330, IM350, IS-330, IS-350 - Deleting An Account #3333 - Rate Change - January 2009 USPS - IM480 - Rate Change Installation Simulation #3335 - Rate Change - January 2009 USPS - IS-480 - Rate Change Installation Simulation #3336 - Rate Change - January 2009 USPS - IM420, IM440 - Rate Change Installation Simulation #3337 - Rate Change - January 2009 USPS - IS-420, IS-440 - Rate Change Installation Simulation #3390 - IM330, IM350, IS-330, IS-350 - Accessing The Mailbox #3450 - IM480, IS-480 - Accessing The Mailbox #3453 - IM420, IM440, IS-420, IS-440 - Accessing The Mailbox #3454 - IM460, IS-460 - Clearing Departments #3494 - IM480, IS-480 - Setting The Default Sealing State #3497 - IM480, IS-480 - Print Offset

Knowledgebase and TS website

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IM / IS Errors In Knowledgebase: #3064 - IM / IS - "Error DBX 19-009 Feature Not Allowed" Or "Technical DBX-10-006" Or "No Stamp" #3078 - IM / IS - DBX-06-035 Error Code "Supervisor Try To Create A Department Without Entering Number" #3080 - IM / IS - DBX-06-037 Error Code "Supervisor Try To Create A Department Without Entering A Name" #3081 - IM / IS - DBX-06-080 Error Code "Wrong Pin Code" #3083 - IM / IS Series - DBX-23-037 And DBX-23-038 Error Code #3084 - IM / IS Series - DBX-36-025 And DBX-36-070 Error Code #3169 - IM / IS - DRA-04-022 Message #3170 - IM / IS - DRA-00-018 Message #3172 - IM / IS - DBX-13-057 Or DBX-13-067 Message #3186 - IM460, IM480, IS-460, IS-480 - DBX-06-091 "No Active Department Found" #3169 - IM / IS - DRA-04-022 Message #3239 - IM / IS - DBX-21-014 "Top Doc Sensor Or Start Print Is Activated" #3272 - IM / IS - DBX-21-004 Message #3290 - IM / IS - DRA-04-022 "The Meter Has A Problem" Message #3291 - IM / IS - DBX-07-004 "PSD IS Corrupted" #3292 - IM / IS - DPA-21-000 "The Security Flex Is Open" #3293 - IM / IS - DPA-21-001 "The PSD Face A Driver Error" #3294 - IM / IS - DPA-21-004 “PSD Initialization Has Ended With An Error” #3295 - IM / IS - DPA-34-003 "The Meter Is Faulted" #3296 - IM / IS - DPA-01-018 "Maximum Number Of Imprints For PSD Is Reached” #3297 - IM / IS - DPA-03-003 "PSD Might Be Faulted" #3298 - IM / IS - DRA-04-014 "Maximum Number Of Meter Downloads Reached" Message #3299 - IM / IS - DPA-71-001 "PSD Critical Error During Customization" #3300 - IM / IS - DRA-02-012 - Time Adjustment Between Server And PSD Is More Than 32767 Seconds #3301 - IM / IS - Entered Wrong Amount Of Postage To Be Loaded #3275 - IM / IS - DBX-19-001 "WP Report An Over Capacity" #3276 - IM / IS - DBX-21-012 “Headset Issue” #3247 - IM / IS - PSD - Low Value Warning Message #3348 - IM / IS - DRA-04-003 - Serial Number Sent By Device Is Not Supported #3349 - IM / IS - DRA-04-006 - Requested Amount Is Too High


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IM / IS – Service Bulletins and Service Advisories: #3397 - Service Advisory - IM/IS Incorrect Declaration #3464 - Service Advisory - IM / IS - Cleaning Ink Build Up In The Nozzle Cleaning Area #3488 - Service Advisory - IM / IS Connection Issues #2948 - Service Advisory - IM/IS Systems Connect Using Modem Not LAN #2949 - Service Advisory - IM/IS - Setup & Operating Tips #2958 - Service Advisory - IM330, IM350, IS-330, IS-350 Machines Installed By Technicians #3050 - Service Bulletin - IM / IS USB Scanner (Symbol LS2208) #3070 - Service Bulletin - IM330, IM350, IS-330, IS-350 - SW 4.8.19 Release #3097 - Service Bulletin - New IM / IS SW 4.8.20 & ALD V2 #3155 - Service Advisory - IM / IS Weigh Platform Is Not Detected After Powering On The Base #3156 - Service Bulletin - New IM / IS Base SW 4.8.21 and Rate MHW08.06.E #3176 - Service Advisory - IM440, IS440 - Display Kit Part Number #3202 - Service Advisory - Software Downgrading On IM / IS Bases #3205 - Service Advisory - IM/IS - Download, Open, Save Compressed (Zipped) Folders #3236 - Service Bulletin - IM / IS - Carriage Cable Protection #3325 - Service Bulletin - IM/IS Declaration Process


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Q&A

Any Questions or issues??

is-im mailing machines webinar. 2 purpose we will be holding these webinars every other month to...

Documents

connection slide

upcoming sw slide

service visit slide

issue slide

declaration issues

service process

connection issues

online service calls