Irene Ye Jacqueline Lo John Staudt Juichuan Hu

Mehreen Qureshi

MEROLA’S RESTAURANT

Small Restaurant

Italian Food

Buffalo, NY

WHAT ARE WE?

To ensure that each guest receives prompt, professional, friendly and courteous service. To maintain a clean, comfortable and well maintained premises for our guests and staff. To provide at a fair price - nutritional, well-prepared meals - using only quality ingredients. To ensure that all guests and staff are treated with the respect and dignity they deserve. To thank each guest for the opportunity to serve them. By maintaining these objectives we shall be assured of a fair profit that will allow us to contribute to the community we serve.

OBJECTIVE

• Lack of centralized data•Disorganized records•Constantly shuffling

through papers

THE PROBLEM?

Our database…• Centralizes data• Makes it easier and accessible to find

records• Shows patterns and trends• Updates all information at once using

referential integrity• ADDS BUSINESS VALUE!

THE SOLUTION

Report 1: Customer Demographics

• Marketing perspective: advertising

• Expansion: where should we open a new restaurant? Possible

franchise?

HOW BUSINESS VALUE IS ADDED

Report 2: Customer Reservations

• Used to determine trends and patterns of peak hours

of business• Promotions, sales.

HOW BUSINESS VALUE IS ADDED

Report 3: Daily Special Accommodations

•Preparation before reserved parties arrived •Handicap accessibility• Show number of special needs• Should we invest in more equipment?

HOW BUSINESS VALUE IS ADDED

FLOOR PLAN1

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Report 4: Employee Reservation Schedule

• States when employees have to work for reserved parties, specifically for them

• Depicts most requested employees

• Potential pay raise and promotions

• Great Valued Employee Awards!

HOW BUSINESS VALUE IS ADDED

Report 5: Frequency of Customers• Shows loyal/returning customers• Used to offer promotions and

discounts • Determine relationship of loyalty

and distance from restaurant

HOW BUSINESS VALUE IS ADDED