ire on consumer feedback

8/6/2019 ire on Consumer Feedback

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Passenger Feedback Form

Dear Sir / Madam

We at DIAL are floating this questionnaire to get an honest feedback from our esteemed passengers on their

preferences and expectations. Your feedback is of prime importance to us, as it will help us to further serve you

better.

Thank you for your time and efforts:

RomyJuneja

Chief Commercial Officer

Delhi International Airport.

SECTION A (CONSUMER INFORMATION)

1. Age(1) 15-25 (2) 26-40 (3) 41 -55 (4) >55

2. NationalityIndian Non Indian NRI

3. Gender Male Female

4. Income Level (per annum) INR 1) <400,000 2) 400,000-750,000

3) 750,000-1,500,000 4) >1,500,000

5. Travelling Destination: _________________

6. Class of travel BusinessEconomy

7. Purpose of travel

Education Not

SSC/HSC

SSC/HSC Graduate PostGraduate

Occupation

Selfemployed/Professional

Government Service

Officers/ExecutivesMiddle/Senior

Others(Specify____________________ )



Business Leisure VFR Others.

8. How frequently do you use Delhi Airport in a year? Considering:

One round trip from Delhi = 2 trips; andOne way trip = 1 trip

Less than 2 times 2 to 4 times 5 to 6 times 6 to 8 times 9 times and

above

SECTION B CONSUMER TRENDS AND PREFERENCES

9. Do you prefer to shop at the Delhi airport?

Yes No

If No, please specify the reason.......................................................

10. How many times do you make a purchase at the airport?

Every timeSometimes Never

11. How much do you spend on shopping at airport retail stores?

Food and

beverage

<Rs200 Rs200-500 Rs500-1000 Rs1000-2000 >Rs 2000

Retail <Rs500 Rs500-1000 Rs1000-

2000

Rs2000-5000 >Rs5000

Services <Rs200 Rs200-500 Rs500-1000 Rs1000-2000 >Rs 2000



12. Highly Satisfied 5-Highly Satisfied 15. Do you have any personal favorite brand at the Delhi

airport?(FLASH CARD)

Food and beverages

Retail..

Travel services.

13. Are you satisfied with the available brands?

Yes No

If No, what more brands can we introduce?

...

14. Do you think the money you spend here is value for money?

Yes No

If No, what do you think we should do to enhance the value?

..

SECTION C AWARENESS AND COMMUNICATION

15. Do you think there are enough signages for brands at the airport?

Yes No

16. Are you aware of the promotions happening at the airport?

Yes No

17. How would you like us to approach you for better communication?

Email SMS Letters and Brochures

Any other



SECTION D FEEDBACK

18. Please rate the following on a scale of 1 to 5, where 1-Highly Dissatisfied, 2-Dissatisfied,

3-Average, 4-Satisfied, 5-Highly Satisfied

Retail Area

Highly

dissatisfied

Dissatisfie

d

Average Satisfied Highly

Satisfied

Conveniently

located

Atmosphere and

decor

Range of products

Quality

Price

Food and Beverages

Highly

Dissatisfied

Dissatisfied Average Satisfied Highly

Satisfied

Variety

Price

Hygiene

Staff

effectiveness

Ambience

Overall

satisfaction



Services

Highly

dissatisfied

Dissatisfied Average Satisfied Highly Satisfie

Wi-Fi f acility

ATM Facilities

Inf ormation

screens

Mobile Chargers

Currency Exchange

Centers (FOREX)

Smoking

Lounge

Travel related

services

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