iqeo final
TRANSCRIPT
E-MenuE-Menu
ByBy
Eli Tam Kathy ChanKazumi Chidachi Paul LeungJefference TayRonald Wong Tina Li
WHY E-MENUE-MENU for restaurant managements?
Mission / OverviewMission / Overview
For owners and managements : A dynamic product that not only sells food but experience too
For patrons : Aim to provide an unique, web-based interactive menu system to enhance dining experience
Problems and NeedsProblems and Needs
Problems Needs
Language barrier / communication gap
A bridge between customers and restaurant staffs to enhance efficient communication
Ordering time too long An effective ordering system to speed up orders
Accuracy of delivery An accurate ordering system to deliver flawlessly
Bad service attitude For standardized and efficient service quality, or even surprises that can surpass normal standards
Inadequate info on knowledge of dishes / ingredients
A system to provide ingredients/nutritional value/origin for dishes
Accuracy of Billing A convenient system to keep track of the billing
Problems and NeedsProblems and Needs
Problems Needs
Maximize Table Turnaround Rate
Way to increase table turnaround without causing dismayed customers
Complaints on staff quality Training for staff and reliable system to support their service in product knowledge
Updating menu cost A quick and cost effective method to update menu
Forecast and analysis A system to help more accurate forecast and analysis to manage supply & demand of stock
Labor hassles such as training; hiring operational staffs; high turnover rate etc
A system to provide ways to minimize the human effect.
Accuracy of Billing A convenient system to keep track of the billing
What values can E-Menu What values can E-Menu create?create?
Reduce waiting time
Reduce waiting time
Hiremore staff
Hiremore staff
Accuracy of
Ordering
Accuracy of
Ordering
Expand food
options
Expand food
options
ServiceService
Provide consistency in knowledge training
Provide consistency in knowledge training
Reduce human error
Reduce human error
MysteryShoppersMystery
Shoppers
Promotion / Advertisem
ent
Promotion / Advertisem
ent
Efficient catering activities
Efficient catering activities
FoodFood
Endorse CelebrityEndorse Celebrity
Customer
Analysis
Customer
Analysis
Import high-end Import
high-end
Solutions to existing problemsSolutions to existing problems
Increase SalesIncrease Sales Cost Control
Cost Control Improve QualityImprove Quality
Reduce labor & admin.
cost
Reduce labor & admin.
cost
“Now, we pick the BEST values”
Promotion / Advertisem
ent
Promotion / Advertisem
ent
Reduce labor & admin.
cost
Reduce labor & admin.
cost
Efficient catering activities
Efficient catering activities
Reduce human error
Reduce human error
Customer
Analysis
Customer
AnalysisAccuracy
of Ordering
Accuracy of
Ordering
Target clients :
High turnaround/volume restaurants
Semi-casual, fast-food type
Centralized food-court enterprise
Who do we serve?Who do we serve?
Our service includes :Provide PC tablets
Set up of network and installation
Hardware and software implementation
Staff training on product and network/admin support
What do we provide?What do we provide?
Our product E-MenuE-Menu :
An interactive gadget with multi-functional abilities
Benefits of E-MenuBenefits of E-Menu
Solutions to restaurant problems and needs :Cost-saving
- orders go straight to kitchen - reduce workload for waiters - include more info; various languages in menu w/o increasing producing menu cost tremendously - economy of scale – one system regardless of how
many restaurants
Improve service quality - provide consistent info / knowledge to customers - analysis customer preferences in different seasons to forecast supply and demand planning - enhance restaurant’s image
Benefits of E-MenuBenefits of E-Menu
Easy menu amendments - update prices and pictures in seconds! - inventory tracking : sold out dishes can be removed
instantly - ad-hoc page provides options for “Menu of the day”; recommendations, pop-ups
Increase profit - reduce staffing issue - better cost control - more systematic approach in operation reducing
errors - ability to capture other revenue sources such as web-advertisements
Solutions to restaurant problems and needs :
Benefits of E-MenuBenefits of E-Menu
Unparalleled experiences for customers :
Clear illustrations for each food and beverage with ingredients listed
Easy to customize choices such as ‘wonton noodle w/o spring onion’
Overcome language barrier by clicking menu language
Additional info on dishes’ nutrition, recommendation on side dish, sauces or beverage to compliment the dishes etc
Network / System Network / System InfrastructureInfrastructure
CentralizedServer Internet
Restaurant’s Wireless Router
E-menuTerminals
NETWORKINGNETWORKING
CUSTOMER ORDERSCUSTOMER ORDERS
E-menuTerminals
CentralizedServer
KitchenTerminal
Waiter’sTerminal
Network / System Network / System InfrastructureInfrastructure
EASY MENU UPDATEEASY MENU UPDATE
ManagerUpdates via
Personal Computer
Instantly addremove or editAny items onWeb interface
Revenue sources :Network Setup & Software Development Cost
Hardware Cost
Monthly Maintenance Fee
Non food related Advertisement
Revenue modelRevenue model
3 Packages available :
SILVER(5 - 9 terminals)
GOLD(10 – 49 terminals)
DIAMOND(50+ terminals)
CPU Intel Atom 1.6GHz fanless
Memory Standard 1GB Max. 2GB
HDD 160GB SATA HDD
Display 12” AMOLED LCD
Touch Panel Resistive
Local Area Network Ethernet
Wireless Capability WIFI / IEEE
I/O Port Serial, USB2.0, Video, LAN
OS Support Window 7, Linux, Window XP, Window Vista
Optional
Octopus Reader Modular designed Reader
VISA / Mastercard Reader Modular designed magnetic strip reader
UPS Battery Free Maintenance Environmental NiCad
Asset Management Provided by Opensource Software
Operation Temperature +5 ⁰C - +40⁰C -
Operating Humidity 15% - 85%
Dimension 350mm(W) x 300mm(D) x 400mm(H)
Appendix –Engineering Specification of Product
Q & AQ & A