ipadpalooza 2013 a turnkey service solution you can depend on. june 18-19 austin, texas jeff...
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IPadPalooza 2013
A turnkey service solution you can depend on.
June 18-19
Austin, TexasJeff Huhtanen
Dan Edwards
LOOK FAMILIAR?
2 of 35Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
Make it STOP!
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Nearly 1 in 3 iPads break within the first 3 years of ownership.
The iPad will get droppedACCIDENTS HAPPEN…
1 in 10 iPad owners damage the device within the first12 months of ownership.
Just because you put it in a case, that does not mean it is protected!
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
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Provide Cosmetic Protection onlyMOST CASES
… and will NOT protect from drops and falls
Over 90% result in a cracked or shattered screenOver 90% result in a cracked or shattered screen
Internal Damage may exist as well.Internal Damage may exist as well.
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
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Provide Cosmetic Protection onlyMOST CASES
… and will NOT protect from drops and falls
One extreme case of 30% was reportedOne extreme case of 30% was reported
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
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Vary depending on Usage Time Per Day
BREAKAGE RATES
LOWER BREAKAGE RATESwhen used for 2 hours or lessand stored in classroom
LOWER BREAKAGE RATESwhen used for 2 hours or lessand stored in classroom
HIGHER BREAKAGE RATESWith increased usage time, especially between classes
HIGHER BREAKAGE RATESWith increased usage time, especially between classes
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
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Result from Device Design
HIGH FAILURE RATES
SHAPEof curved metal backing
GLASSthat’s partially exposed
THE RESULT:THE EDGE TAKES THE IMPACTNearly every time the iPad is dropped
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
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Educational Service Solutions provides quick and affordableRepair Solutions for school staff, parents and students.
What Do We Do?WHO ARE WE?
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
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Educational Service Solutions provides quick and affordable Repair Solutions for school staff, parents and students.
Educational Service Solutions offers a variety of Service Products to help Educators and Parents manage their devices with ease and efficiency.
WHO ARE WE?What Do We Do?
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
WHO ARE WE?
ESS is a joint venture between
Electronic Service Solutions &
Fix It Fast Cellular. Together we’ve
created a seamless service platform
that utilizes a staff of certified
technicians and depot style facilities
that are designed to manage large
corporate and educational customers.
We provide services to Fortune 500
companies and more than 25 school
districts in Texas.
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What Do We Do?
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
WE ARE…Large Enough
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• National retail chains
• We service Fortune 500 companies.
…to handle thousands of units
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
• Educational Institution
Experienced Enough
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• Proven work-flow models that are cost effective and scalable.
• Owners have over 30 years in the fulfillment and management of these services.
…to know the importance of making every customers
experience GREAT!
WE ARE…
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
Fast Enough
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• Most devices returned to user within 3-4 days.
• Same day service options depending on location
…to make you say WOW!
WE ARE…
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
• While maintaining high reparability rates of 98%
Dedicated Enough
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• Great customer care with each repair
• Attention to detail that sets us apart from our competition.
…to say‘We won’t quit until it’s fixed!’
WE ARE…
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
WHAT ARE YOUR NEEDS?Extended Warranty, Insurance, Repair Centers,
Service Policies, Contracts…
15 of 35Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
WORTH AVENUE GROUP
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Type of Product
Service Products Offered
2-Year Agreement Cost
Number of Claims Allowed
Deductible Per Claim
Turn-Around Period Per Repair
Theft Protection
Purchase Period
TOTAL OUT OF POCKET
Insurance
3
$101.00
Unlimited
$50.00
7-14 days
Yes
30 days of purchase
$151.00*
WORTH AVENUE GROUP
MOST REQUESTED PROGRAM DETAILS
$151*
* Based on one repair requested
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
APPLE CARE +
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Type of Product
Service Products Offered
2-Year Agreement Cost
Number of Claims Allowed
Deductible Per Claim
Turn-Around Period Per Repair
Theft Protection
Purchase Period
TOTAL OUT OF POCKET
Warranty
1
$99.00
2
$49.00
7-14 days
No
30 days of purchase
$148.00*
APPLE CARE +
WORTH AVENUE GROUP
MOST REQUESTED PROGRAM DETAILS
$148*
$151*
* Based on one repair requested
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
SQUARE TRADE
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Type of Product
Service Products Offered
2-Year Agreement Cost
Number of Claims Allowed
Deductible Per Claim
Turn-Around Period Per Repair
Theft Protection
Purchase Period
TOTAL OUT OF POCKET
Warranty
3
$94.00
4
$50.00
5-10 days
No
30 days of purchase
$144.00*
SQUARE TRADE
APPLE CARE +
WORTH AVENUE GROUP
MOST REQUESTED PROGRAM DETAILS$144*
$148*
$151*
* Based on one repair requested
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
EDUCATIONAL SERVICE SOLUTIONS
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Type of Product
Service Products Offered
2-Year Agreement Cost
Number of Claims Allowed
Deductible Per Claim
Turn-Around Period Per Repair
Theft Protection
Purchase Period
TOTAL OUT OF POCKET
Warranty
4
$79.00
Unlimited
$49.00
3-4 days
No
Within 1st year of purchase
$128.00*
EDUCATIONAL SERVICE SOLUTIONS
SQUARE TRADE
APPLE CARE +
WORTH AVENUE GROUP
MOST REQUESTED PROGRAM DETAILS
$128*
$144*
$148*
$151*
* Based on one repair requested
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
AVERAGE OUT OF POCKET EXPENSE
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EDUCATIONAL SERVICE SOLUTIONS
SQUARE TRADE
APPLE CARE +
WORTH AVENUE GROUP
$128*
$144*
$148*
$151*
* Based on one repair requested
Plan CostRepair CostTOTAL OUT OF POCKETTypical Turn Around Time
WORTH AVENUE GROUP$101.00
$50.00$151.00
7-14 days
Plan CostRepair CostTOTAL OUT OF POCKETTypical Turn Around Time
APPLE CARE +$99.00$49.00
$148.007-14 days
Plan CostRepair CostTOTAL OUT OF POCKETTypical Turn Around Time
SQUARE TRADE$94.00$50.00
$144.005-10 days
Plan CostRepair CostTOTAL OUT OF POCKETTypical Turn Around Time
EDUCATIONAL SERVICE SOLUTIONS
$79.00$49.00
$128.003-4 days
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
AVERAGE OUT OF POCKET EXPENSE
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EDUCATIONAL SERVICE SOLUTIONS
SQUARE TRADE
APPLE CARE +
WORTH AVENUE GROUP
$128*
$144*
$148*
$151*
* Based on one repair requested
Plan CostRepair CostTOTAL OUT OF POCKETTurn Around Time
WORTH AVENUE GROUP$101.00
$50.00$151.00
7-14 days
Plan CostRepair CostTOTAL OUT OF POCKETTurn Around Time
APPLE CARE +$99.00$49.00
$148.007-14 days
Plan CostRepair CostTOTAL OUT OF POCKETTurn Around Time
SQUARE TRADE$94.00$50.00
$144.005-10 days
Plan CostRepair CostTOTAL OUT OF POCKETTurn Around Time
EDUCATIONAL SERVICE SOLUTIONS
$79.00$49.00
$128.003-4 days
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
ESS is still your choice with “Per-Device” repair needs
You always have an option with ESS with our ON DEMAND repair solutions
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Our competitors require purchase of a protection plan before they will provide repair services. With “Per-Device” repairs ESS offers its “ON DEMAND” services to address these needs regardless of when the incident occurs. When you need a repair you can count on ESS for Fast Service, Free Shipping and Customer Care just as if you where an existing ESS Protection Plan customer.
We will not turn down any opportunity to earn your business and trust.
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
SERVICE PLANS
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• No annual cost
• $150 Flat-rate repair cost
• No limit on repairs
• Online repair request
• 60-day warranty
• Fast turnaround
ON DEMAND
• $119 - 2-year coverage
plan
• NO service fee, per repair
• Unlimited Repairs allowed
within 2-year period
• Free replacement of iPad
accessories included with
iPad
• Easy online repair submittal
• Fast turnaround
5 STAR PLAN
FREE rugged protective case with all 2-year agreements
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
• $79 - 2-year coverage plan
• $49 Service fee, per repair
• Unlimited repairs allowed
within 2-year period
• Easy online repair
submittal
• Fast turnaround
3 Star Plan provides for 2
payments: Pay in full, Pay
per year, and the
possibility of Pay per
month for qualified parties.
Contact ESS for more
details.
3 STAR PLAN
iPad 2, 3, 4 & mini
• $99 - 2-year coverage plan
• NO Service fee, per repair
• Unlimited Repairs allowed
within 2-year period
• Easy online repair submittal
• Fast turnaround
4 STAR PLAN
MASSIVE SAVINGS FOR YOU
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FOR EXAMPLEFor every 1000 plans purchased schools can save a minimum of $35,000.00
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
WORTH: $101 + $35 case = $136.00 WORTH: $101 + $35 case = $136.00
APPLE CARE+: $99 + $35 case = $134.00APPLE CARE+: $99 + $35 case = $134.00
SQUARE: $94 + $35 case = $129.00SQUARE: $94 + $35 case = $129.00
ESS: $79.00ESS: $79.00
NEED SOMETHING DIFFERENT?
ESS will customize a Service Product to meet your needs
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“WHATABURGER” it…
Make it your way.
We understand COMPLICATED.
We can customize our products to help address your school’s policies and procedures. We have yet to see any school’s program and policy mimic or match another.
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
WHAT MAKES US DIFFERENT?
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ESS provides ALL its own services. We do not “out source” our repair services. Each unit covered under our product service plan is handled by an ESS Certified Technician. Each repair must pass our Quality Assurance Test before leaving our depot.
ESS Repair Rate is higher than 98%.Our repair rate is higher than any other service provider in this industry.
More Options - Lower Costs - Faster ServiceESS has taken what we’ve learned from our clients and packaged them into a complete portfolio of services. More Options, Lower Costs and Fast Turn-Around times results in satisfied customers.
We are TEXANS serving Texans!
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
AS SIMPLE AS 1… 2… 3…
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STEP ONE
ONLINE ORDER PROCESSING
•Your School account will contain locations and user rights. •Approved administrators can simply… Login…Select the repair services needed, and Submit.
•Once submitted, an ESS repair box will be dispatched to the selected location.
For more information, please visit our website:
www.EDUservicesolutions.com
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
AS SIMPLE AS 1… 2… 3…
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STEP TWO
RECEIVE OUR DISPATCHED BOX AND RETURN SHIP
•Within one business day you should receive our box containing a repair information sheet and FedEx return label.
•Complete the information sheet describing the repair and record the device’s serial number or property number. •Simply Fill out the form, Insert the device, Adhere label and Call FedEx for pickup.
•Its that simple. For more information, please visit our website:
www.EDUservicesolutions.com
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
AS SIMPLE AS 1… 2… 3…
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STEP THREE
ESS RECEIVES YOUR DEVICE AND EVALUATES REPAIR
When we receive the device we confirm the needed repair and provide your administrator the confirmed Quote.
Once Approved the Device is repaired and Shipped back to your location.
For more information, please visit our website:
www.EDUservicesolutions.com
ESS can customize this process to meet specific ACCOUNTING WORKFLOW needs.
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
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We are Parents.
As parents we understand the advantages and impact smart devices bring to classroom learning. We are vested in making each school’s experience utilizing this technology positive and productive.
We are Professionals.
Integrity is the foundation of our business. We take great pride in our work and in the way we treat others. We believe that honesty along with hard work will provide us continued opportunities as these technologies continue to expand into our everyday lives.
WHO WE ARE
For more information, please visit our website:
www.EDUservicesolutions.com
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
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We have developed today’s practices.
Our Principals have over 30 years experience managing technology service centers for some of the biggest retailers in the country. We’ve taken our lessons learned in the retail environment and applied them to ESS’ culture and work-flow.
We are the “Right Thing” company. We do the Right Thing for our customers and our environment. We consider ourselves a GREEN INITIATIVE company. We are the 3 R’s. We REPAIR, REUSE, and RECYCLE. 100% of the waste generated from our services is recycled or donated to overseas Troops.
WHO WE ARE
For more information, please visit our website:
www.EDUservicesolutions.com
Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]
CONTACT US
Address:
Educational Service Solutions
3456 Alemeda Street, Suite 451
Fort Worth, TX 76126
Phone:
(817) 560-2252
For more information on our company and the
products and service we offer, please visit us
at http://www.EDUservicesolutions.com.
Presenters:
Jeff Huhtanen
Dan Edwards
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THANK YOU
Address:
Educational Service Solutions
3456 Alemeda Street, Suite 451
Fort Worth, TX 76126
Phone:
(817) 560-2252
Presenters:
Jeff Huhtanen
Dan Edwards
QUESTIONS?