IP Telephony Phase II Rollout

OIT ComTech

Outline

•Why are we meeting?

•Roadmap

•Centrex vs Call Manager

•What happens now ?

•Deployment objectives

•Phone Catalog

•Training

•Questions

Why We Are Meeting Today?

oSince 2007, ComTech has converted 5,500 telephone lines from AT&T Centrex service to the ComTech supported Cisco Call Manager

oAll Voice Mail users transitioned to Cisco Unity Voicemail – Unified Messaging deployed

oPhase II – Convert remaining AT&T lines to VoIP

IP Telephony Phase II Roadmap

Approximately 5,500 Centrex lines remain on the AT&T network. Converting these lines to Cisco provides the following advantages:

•Replaces the aging Meridian sets with Cisco IP handsets

•Advances the deployment of Cisco’s Unified Communication suite

•Significant cost savings to the University.

IP Telephony Phase II Objectives

•Convert ~100 telephone sets per week

•15 month project duration

•Data collection (inventory every telephone to be transitioned)

•Update campus systems: E-911, ITRACS, MySoft, etc.

•Deployment of Cisco sets and retrieval of Meridian sets

IP Telephony Phase II

This project is fully funded by OIT and the following types of sets will be converted:

•All Meridian digital sets

•All analog sets with appearances on Meridian sets which were not converted as part of phase I (Includes fax lines, PC Modem, etc.)

•NOT elevators, fire alarms, security alarms, blue lights, freezer/lab sensors, analog lines already converted to IPT, etc

How do we determine the sets to be deployed?

•Assess and recommend current telephone sets to be scheduled for conversion from AT&T to IPT

•Review current business call flow and recommend additional options

•Verify number of lines needed & eliminate lines no longer necessary

•Negotiate a final selection of phone set type, number of lines needed, business line call flow, conversion date, etc.

AT&T Centrex & Cisco Call Manager

•Centrex service is managed by AT&T: normal single line telephone service with features added including call forward, call transfer, toll restriction, call hold, etc.

•AT&T central office is located at Morgan Street.

•Voice over IP (VoIP) is a feature rich IP based telephony system that is managed and administered by Comtech, via Cisco Call Manager

•Service is delivered across NC State’s data network

Benefits to VoIP

• Reduced costs

• Simplify the provisioning of phones

•Moves Additions Change

•On Line Self-service

• Offer latest features to campus community

New features with IP setsCall Control via IM Client

Call Logs

Call Stacking

Custom Ring Tones

Directory Number – myphone.ncsu.edu

New features with IP sets

Extension Mobility

MeetMe Conference

Single Number Reach

Softphones

VT Advantage – Ad-hoc video conference

Individual meeting expectations

• Review your current business setup

• Gather your input regarding your current setup

• Review the proposed solution

• Discuss what user information will be verified by a member of your staff

• Cut date will be discussed and confirmed

What should the end user expect?

• Your primary line will now be located as line one

• Minimal disruption to Computer and Telephone

• An opportunity to use new set before transfer of service

Training is provided it is highly encouraged that you attend class

What should we expect during the rollout?

• Sets dropped off several days before transfer of service for customer to familiarize themselves with new phone

• Dual service on phones until cutover to new service

• Minimal phone service outage expected

• Data connectivity will be moved as part of the process

• Final walkthrough the day before the cut to answer any outstanding questions

• Collection of legacy sets after install

IP Telephony Phase II Training

Comtech will provide user training to campus for the duration of the project.

Two times per week hands-on training is provided at Avent Ferry Technology Center.

IP Telephony Phase II Training Topics

Understanding your set

User Features

Web base User Options

User tutorials

Basic Troubleshooting

Register for class: http://webapps.ncsu.edu/classmate/

Phone Catalog

Cisco 6921• 2 Line Set• Speaker Phone• Caller-ID• Base model set

Cisco 6941 4 Line Set• Speaker Phone• Caller-ID

Cisco 7942• 2 Line Set• Speaker Phone• Caller-ID

Cisco 7962

• 6 Line Set• Speaker Phone• Caller ID

Cisco 7962 / 7915

• 6 Line Set• Speaker Phone• Caller ID• Add-on Module available

What if we want to upgrade to a different set?

From To6921 6941 20.706921 7942 106.956921 7962 175.956941 7942 86.256941 7962 155.257942 7962 69.00

What if a phone is not covered by the project?

6921 148.356941 169.057942 255.307962 324.307915 add on module 272.55

Comtech Resources

• OIT training: http://webapps.ncsu.edu/classmate/

• ComTech Website: http://oit.ncsu.edu/telephony

• Phone Accessories: http://oit.ncsu.edu/telephony/phone-accessories

• Request for service: https://comtechapp.oit.ncsu.edu/webapp

• Reporting problems: tele@remedy.ncsu.edu or call 5-7099

Questions